This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1st time I had my car washed through a drive through car wash the luggage racks on top of the Explorer lifted up. Took the vehicle to Ford dealership in el cajon ca (were the vehicle was purchased) and they wanted $500 to fix it. Did not give me a ticket with the problem listed on it. It was a brand new vehicle. They now lift in heavy wind or if I try to wash the top of the vehicle. Not sure of date was in 2017 right after bought the car.
While driving down the highway the back seat in folded down position caught fire and burned a 12 inch hole through top and bottom of seat. To our knowledge the seat heater was not on the indicator light was not on.
Rear camera glitches out and image is distorted on many cases when backing up.. similar to concerns on recent recall on newer models. Additionally, back electric 12V port does not disengage and has live connection even with no key in ignition. Finally, vents next to passenger side door appears to exude hot air into car that may be linked with exhaust when car is on.
Purchased my 2017 Ford Explorer 2/12/2018, bought new from dealer, and now has 6029 miles on it. The windshield seal and roof rails have deteriorated and coming away from the SUV. But, the parts they quoted me was for four pillers that go on each side of windshield, nothing about a seal. I was informed this is not covered by my warranty. I believe it is a defect from the manufacture and should be covered. Quoted $982.01 to repair. This should be a recall and Ford should have to take care of it. The service advisor said this problem will continue to get worse and windshield could crack causing vision problems unexpectedly and could cause harm/injury to the driver. This needs to be investigated before someone get seriously hurt or killed in a accident that could happen. I have always had Ford vehicles, but will not buy another again.
When vehicle is running and all windows are close, it has a carbon dioxide smell inside the vehicle and I had to roll down the windows to let the air out.
- Magnolia, MS, USA
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My family & I have felt dizzy. Light headed. Headaches, nausea & numbness of arms. We smelled toxic fumes & had a chemical taste in our mouths. All systems point to carbon monoxide poisoning. We cant even drive our vehicle anymore & still owe $30,000 on it. It's very unsafe we almost ran off the road due to fading out from our dangerous symptoms!
The top rail of the roof rack of this car isn't attached to the vehicle very well at all. I just lost one while going down the freeway. After talking to the dealership - it sounds like this is a problem that Ford is very much aware of. The roof rack is in two pieces and the top piece is flimsy and just snaps in. When air got under it going down the freeway - I heard it pop and realized it was off the vehicle. It's lucky that it didn't hit any other cars (or a motorcycle!).
Cosmetic plastic paneling has twice come off my vehicle while driving on an interstate. The first time if was the silver plastic molding on the right side of the roof rack rails. The second time it was a black piece of molding just aft of the passenger window. For the first instance, a small piece of plastic broke due to wind pressure. The second instance revealed that the part was just glued on in two spots. I have started noticing other Explorer in Georgia/Florida missing pieces of plastic molding. I believe this is a manufacturing problem. My concern is if the plastic comes off at a high speed and hits a car behind me.
The vehicle has completely shut down while in motion and while parked on multiple occasions. The vehicle has also had multiple instances where it accelerates on its own, the most notable being when it will apply full acceleration while in a corner. This has been reported to both the local dealership networks and Ford corporate with no willingness to document the issues or investigate. The date of first instance has been notated below. This vehicle has been parked due to these safety concerns and replaced prior to lease expiration.
As I was driving the Explorer the cross traffic alert sensors went hayware, then the Navigator, radio, HVAC, and everything else froze did commands on its own. The part assist mode came on it own, steering wheel controls would not work and car started to take control. Very scary as the car was taking commands I could not control. Took it to the local Ford dealer where it was determined to be the accessory protocol interface module (apim). My vehicle is just out of warranty and Ford Motor Company would not help. Very dangerous, cost me $1,200. Ford had this same problem on earlier models and recalled, but not on mine. This failure need to be addressed and if not fixed could lead to a serious accident. Ford needs to issue a recall. Ford was no help to me, very disappoint in Ford and their neglect to mine and my families stafey.
I was sitting in the drivers seat and dropped my belt clip for my cell phone between the drivers seat and the center console. I reached between the drivers seat and center console to retrieve my belt clip and as I brought my hand back up the bracket the seat is attached to sliced the side of my hand/thumb open. Blood shot out immediately so I drove to the emergency room where I received several stitches.
The contact owned a 2017 Ford Explorer. The contact stated while testing the vehicle with an electromagnetic reading device, he noticed a high level electromagnetic radiation. The vehicle was taken to lebanon Ford located at (770 columbus ave, lebanon, oh 45036), were the dealer was made aware of the failure. The vehicle had been diagnosed but not repaired. The manufacturer informed of failure. The failure mileage was approximately 15,000.
We were driving forward on the interstate when the car lost power, a wrench logo appeared on the dash display, then we coasted the car to a stop at the left side of the road. Then we smelled smoke, saw flames flickering up from the hood, vacated the vehicle and called 911 as the front of the car under the hood burst into flames. The car was quickly engulfed in flames. City police arrived to control traffic away from our burning car, and then the firetruck and firefighters arrived and put out the fire. The car was towed away on a flatbed.
Very strong odor of exhaust fumes inside cabin. I was using the car's automatic start feature and when I got in car to drive kids to school, you could smell exhaust throughout car. Just recently purchased car and noticed this issue on 2nd day of ownership. When driving on highway odor seems to go away but if you stop at a light or are in slow moving traffic, fumes quickly build up again.
While my vehicle was parked on my flat driveway my daughter backed her Ford edge into the rear of the Explorer at a low rate of speed. The Explorer which was not running and was turned off and in park at the time rolled off the driveway. Rolled through an open lot behind our house. The vehicle continued to roll through the open lot and crossed the neighborhood street behind our house. The vehicle then rolled through another vacant lot, and rolled down an embankment through another lot. The vehicle stopped only after striking a tree and coming to rest. In all the vehicle traveled approx 300 yards and had it not struck the tree it would have crossed a busy two lane road. I got to the vehicle it was locked and in park. There was a good amount of front end damage and there was no airbag deployment. I was able to drive the vehicle back to our house but it could not be driven any further.
Exhaust smell coming into the cabin of the vehicle. Smells like hot exhaust that is coming in through the front vents while driving down the highway. Smells very bad and can't be good for you.
Exhaust and carbon monoxide coming into cabin of car. Ford said they fixed the issue with tsb17-0044, but that has not fixed the problem. My wife and I get dizziness and the kids complain of the smell and headaches.
Hankook ventus S1 noble 2 tires, size 255/50/R20/105H for Ford Explorer 2017 wore out upon inspection. Mileage was under 21, 000 and tire thread was really bad. Needed to be replaced. Dealer said it was my responsiblity. Hankook tires are supposed to last for 50,000 miles. These tires should be recalled. Dealer was able to pay for 60% of tires and replaced with new one, however, I had to pay for 40%. ridiculous never have I payed for new tire with a leased car. Will never do business with Ford. This is a safety hazard, tires need to be recalled, noticed same tires on brand new Ford Explorer 2020. Dealership has pictures etc.
A D V E R T I S E M E N T S
- Jamul, CA, USA