This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Explorer. The contact stated while driving 60 MPH, she heard an abnormal sound and noticed that the sunroof glass panel had shattered without impact. The contact took the vehicle to the local dealer, where it was diagnosed with needing the sunroof glass panel to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 71,000.
The contact owns a 2017 Ford Explorer. The contact stated that water was leaking from the sunroof into the overhead light and onto the display console. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,000.
The contact owns a 2017 Ford Explorer. While driving 70 mph, the sun roof exploded without warning. The contact stated that the explosion sounded like a gun shot. There were no injuries. The vehicle was driven to bill collins Ford (4220 bardstown rd, louisville, ky 40218, (502) 459-9550) where the mechanics stated that they did not know how to repair the failure. The vehicle was still at the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 27,000. The VIN was unknown.
- Taylorsville, KY, USA
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- Denver, CO, USA