This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Ford Explorer. While driving 70 mph, the contact smelled fumes coming from the ignition. The vehicle was taken to lee Ford Lincoln (located at 4170-C raleigh rd pkwy w, wilson, nc 27896, (252) 291-6000) to be diagnosed, but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 1,100. Since the initial failure report to NHTSA on June 6, 2019, the vehicle has been taken to the dealer in three separate occasions to date, but the failure could not be duplicated. To this date, the vehicle has not been repaired and the problem persists. Excessive fumes in the cabin, mainly while accelerating and/or driving long distances; the smell is so strong that we keep the sunroof tilt open to ensure good air flow & remove fumes from cabin.
- Wilson, NC, USA
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- Wilson, NC, USA