pretty bad
Typical Repair Cost:
Average Mileage:
87,538 miles
Total Complaints:
12 complaints

Most Common Solutions:

  1. replace coil spring (7 reports)
  2. not sure (3 reports)
  3. covered under recall warrenty (2 reports)
2000 Ford Focus suspension problems

suspension problem

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2000 Ford Focus Owner Comments

problem #12

Apr 052016

Focus SE-sedan Zetec 2.0L 16v

  • Automatic transmission
  • 112,604 miles


First and last Ford I'll EVER BUY!!!!! Here is my EXCELLENT!! reason why. Purchased it from reliable local person,with 8,135 miles-in 2005. BEST DEAL EVER , NOT!!! was told 0n 04-17-2006 from Ford dealer while having TWO OTHER RECALLS FIXED!!! watch for coil spring breakage, VERY DANGEROUS! can puncture tires and crash! 2001 a recall came out 10yrs. OR 150,000 miles and is covered by Ford. Right now yours are fine. Was grateful for inspection and information. Until 04-05-2016 at inspection. SURPRISE !!!!! BOTH front coil spring are broke and need replacement! 112,604 miles (same mechanic did inspection last 4 years). Stated it's on a recall, mechanic called Ford told him NO RECALL! WHAT!!!! had info. in my repair log as stated above and By ------ dealer. went home called Ford Co. with VIN# - no recall, on my VIN# I checked government recall list, FORD.com. None for my VIN# BUT lots of recalls on this 48,0000!!!! also on this sight I see many complaints.

Filed complaints with Ford Motor Company,Dept. of Transportation Vehicle Hotline,Federal Trade Commission,and FTC told me to notify Consumer Protection / Attorney Generals Office and i did. Will cost $467.00 to fix! I'm so ticked off! I've come to realize ---- ford dealership may have been trying to pull a fast one in 2006, they tried to get me to pay for recalls then, until I pulled out recall letter from Ford! Here is the kicker ----- dealership informed me the coil spring recall came up on my VIN# ! BUT NOT NOW WHEN IT'S BROKEN! OR did this dealership hope it would need repair and do work then say oops!no recall !?! And CHARGE ME!!! BUYERS BEWARE!!!!

- , New Tripoli, PA, USA

problem #11

Nov 012008

Focus ZX3 2.L

  • Manual transmission
  • 110,107 miles

Ford obviously has a problem with this car on springs. I visited this web site and noticed recall information. I have a long history with Fords over 20 years loyal. My problem is have been spoiled. My local dealer Griffith Ford Waukesha WI. has the worst service department I have ever had with any Ford products. Jim the service manager should have the title anti service customer turnoff manager. I travel past this dealer 25 miles to deal with helpful not lazy service managers in Milwaukee.

I had the pleasure of going to Milwaukee and having Fred at Uptown Lincolin Mercury in Milwaukew and in 5 minutes had them honor recall with out any problem free of cost. I can not even get Griffith Ford to give me my free oil changes purchase with my new van for free. What a pompus jerk. But Fords are good to me you need to just be fair and find a like dealer

- , Waukesha, WI, USA

problem #10

Mar 012008


  • 100,850 miles

Broken coil spring but the car was out of warranty. big problem. searched internet and found a customer satisfaction program. they will replace for free if certain criteria are met. see below for the basic information. take this info and vin# to dealer and they will tell you if you qualify.

TO: All U.S. Ford and Lincoln Mercury Dealers SUBJECT: Customer Satisfaction Program 03M02: Certain 2000 Model Year Focus Vehicles � Additional Coverage for Front Coil Springs OASIS: Yes OWNER LIST: No PROGRAM TERMS: This program extends the coverage on the front coil springs to 10 years of service or 150,000 miles from the vehicle�s warranty start date, whichever occurs first. This coverage will automatically transfer to subsequent owners. If a vehicle already has more than 150,000 miles, this coverage will last until December 31, 2003.

- , Parowan, Utah, United States

problem #9

May 122007

(reported on)

Focus ZTS 2.0L

  • Automatic transmission
  • 74,900 miles


seems only some dealerships acknowledge that it is a recall issue, So push the issue when describing your problem.

- , Reston, VA, USA

problem #8

Jan 252008

Focus TDI 1.8L

  • Manual transmission
  • 90,000 miles

I have just come back from the garage after spending £195 on two front coils both snapped at the top, i brought the car in sept 07, and as soon as i got the car home the passenger side front started making a horrid clunking noise, and then yesterday the driver's side started to clunk as well and the nose was almost on the ground! I could not believe this!

And to top that there is still a lot of work needed doing, I spent £2k on this car, I expected to have a safe, drivable car for at least a year after spending that amount of money by the time it has all been fixed it will be almost £1k! Bloody car dealers!

- , Luton, Bedfordshire, UK

problem #7

Nov 072007

(reported on)


  • Automatic transmission
  • 100,000 miles

The spring coils were covered under a Technical recall back in 2005. A technical recall that owners are not told about only the dealer. We have a car in for oil changes to DEALER every 3000 miles, but nothing said, nothing checked. Now the coil springs have to be replaced on according to the customer service at our Ford Dealer and the customer service at Ford, oh we are sorry that has expired and there is nothing that we can do.


- , Wayne, NE, USA

problem #6

Aug 202007

(reported on)


  • Automatic transmission
  • 75,000 miles


On July 17th, my car broke down on the way to a Doctor's appt., needless to say I had to find other means of transportation to get to my appt. while my car set off of a side street. After I returned to my car it was determined that the left front spring had literally busted, breaking other things in the process and had to be towed to the local ford garage where I found out that this item had been a recall. I had no rental car on my insurance and the ford garage had no cars to loan me, so I had to inconvenience my parents and borrow one of theirs to go back and forth to work for three days. They ended up fixing both springs on the front, the boot and replacing my tire.

My complaint is that on August 13, 2007, my daughter had my car in town and it broke down once again, they actually thought the transmission had went out of it. It literally had to be pushed off of the road, once again had to be towed to a transmission dealer. The next morning Aug. 14, I called the transmission place and they told me that it was not the transmission that the left front axle had been stripped and broke, I asked if this would have anything to do with the recall that had happened on July 17, they said more than likely. I then called the Ford Garage (Shaffer Ford, Cumberland, MD.) where the recall had been fixed and I was told this was not related. I TOTALLY DISAGREE!!!! Can you help me see if this is all connected? I work hard for my income this took (the repair and also the tow) out of my budget.

- , Oldtown, MD, USA

problem #5

Aug 012007

(reported on)

Focus SE 2.0L 4 CYC

  • Automatic transmission
  • 68,000 miles

fixed coil springs in oct of 2006. asked the dealer if there was a recall in july of 2007. they stated i should have received 2 letter around nov of 2004. i did not receive any letter. they said to call ford but if i fixed it after nov 2004 i was screwed. i called ford WHAT A JOKE. I SHOULD HAVE NOT WASTED MY TIME. THEY SAID THEY MAILED THE LETTERS. I KEEP TELLING THEM I DID NOT GET THEM. THEY BLAMED IT ON THE US MAIL. I KEEP TELLING THEM THEY WERE STILL DEFECTIVE. I SHOULD HAVE BEEN TAKING TO A WALL. THEY SAID IT'S THEIR POLICY AND I WAS SCREWED. I FINALLY GOT PISSED OUT AND SAID "FORD SUCKS AND WOULD NEVER BUY ANOTHER FORD." THEN I HUNG UP ON THE BITCH.

- , Ashtabula, OH, USA

problem #4

Apr 142007

(reported on)


  • Automatic transmission
  • 71,000 miles

it was a bunch of sh*t. for the springs to break. not enough miles on car for that to happen yet. i think the ford company should pay me back the damm money i was out and also for the tow in to the garage.

- , Switz City, IN, USA

problem #3

Apr 012007

(reported on)

Focus SE ZX4

  • Manual transmission
  • 130,000 miles

I have bought a new - 2007 Toyota Prius- it has more parts assembled in US than the Focus did- runs well- handles better- mileage is outstanding and IT'S NOT A FORD

- , Manomet, MA, USA

problem #2

Mar 122007

(reported on)


  • Automatic transmission
  • 40,000 miles

The first spring broke, and then was replaced with the same type of spring. The second one broke and pierced my tire (which was NOT covered under the warrenty). They finally replaced both springs under the recall, but only after I had taken the car in there three times to have the spring replaced. I will be so ready to get rid of this car once I have the money to!

- , Cincinnati, OH, US

problem #1

Aug 302006

(reported on)

Focus SE

  • 78,000 miles

Just a heads up, the coil spring on the 2000 ford focus is covered under a recall warrenty. I took it in and they replaced both coil springs for free would have cost 700 at tire discounters, or 400 at ford dealer if i had not asked about the recall

- , Cincinnati, OH, USA

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