This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My security system basically went nutty...it even sounded funny when the horn sounded, the cruise would also stick or not work at all when it should have been turned on. I have had the hego sensor or the front oxygen sensor replaced 3 times, one at my own cost...I had a huge bulge pop out on my tire early on, Firestone replaced it at no cost...the brakes have intermittantly squealed since the vehicle had few miles on it, when I took it in to get it fixed, it basically felt like they had loosened them because you had to press on the pedal harder to stop, soon after they started squealing again, all Ford will tell me is that I need new brake pads at my cost because it is road hazard...should a car with 40,000 miles need brake pads? I think not. The last complaint that I have is that the car will stall with no apparent reason why...no matter what the speed is or if I have just started it or have driven it all day it does not matter, I will just be stuck until it decides to start again.
I have had numerous problems with my Focus. About 3mo after I bought it, the transmission began to feel like it was slipping, and making a noise. I took it to the purchasing dealership, and a mechanic told me it was the torque converter. They didn't have a loaner car for me, so I made an an appointment for the following week. The next day on my way home from work, the car shut down. I called a tow truck, they took it to the closest dealership. When I called the dealership the next day, they said the fuel pump went out. They told me that the stutter I was feeling in my car was probably that. A few days later, the same problem. Took it back to the selling dealership, and the shop supervisor went out with me. He said I was driving the car out of context. What he meant by that, he wouldn't elaborate, but said there is nothing wrong with my car. I have been driving it since, and the computer will fade in and out, but I won't lose engine power. My car has to have new brake pads every couple of months, new tires, and other maintenance things. At less than 40000 miles, it needed new spark plugs, and wires, which I happily bought. The dealership wanted $300, because the plugs were in the back of the motor. I went to my car, popped the hood, four spark plugs lined the top of the head cover. There was no further explanation of the attempted over charge. My car has several other problems. The positive cable on the battery, has melted back, there is a loud roar in the cab of the car, and three of the four lug nuts on the right rear tire has snapped off. The explanation for the lug nuts, was that the tire was loose, not fastened properly. But this problem occurred 3-4 mo after I bought it. The tires had not been taken off. I am to the point where I hate Ford for selling me this car. I will ever buy Ford again, but I love the concept of the car
There is just to much paperwork to copy out, but would like to mail copies. I am going to pick up car this afternoon just had second fuel pump fitted and new gas tank. To date no recall info received by post. However I have been drenched with gas on more than one occassion while filling car. I have nearly been killed when car cut out at 55mph on highway narrowly missed by two other motorists. Vehicle has 38,000 miles & has had the following repairs. 1/countless engine sensors 2/four new tyres 3/new front brake pads 4/new front brake rotas 5/new front wheel bearings 6/two fuel pumps 7/one fuel tank 8/waiting for third set of a frame plastic covers 9/three stereo players 10/tracklink reset three times 11/still have realy noisy brakes 12/engine sounds like 10 year old car 13/rear passenger window works when feels like it 14/right hand door speaker sounds as if broken 15/new tires fitted showing signs of odd wear 16/tail gate leakes water 17/ thought Lincoln/Mercury dealer might give better results no just longer wait.
We sued Ford via the magnuson moss warranty act. The Focus had been sold prior to the filing of the law suit. We reached an out of court settlement of $3500. The problem with the car was intermittent stalling. The local Ford dealer was unable to determine the cause of the problem.
A D V E R T I S E M E N T S
- Cherokee, KS, USA