This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2001 Ford Focus ignition cylinder broke, problems with the tire equipment, engine light illuminated and the sway bar bushing needs to be replaced. The ignition cylinder had been replaced three times. The steel belts were showing through the front tires at 54000 miles. The sensor which caused the engine light to illuminated was replaced three times. The front brakes were replaced twice. The battery, radiator, thermostat and fuel pump also failed.
Complaint regarding Ford's decision to issue only an extended warranty warning rather than a recall concerning potential failure of the fuel pump in its 2000 and 2001 Ford Focus. The consumer stated while driving 70 mph, the fuel pump failed causing an immediate stall of the vehicle.
Contact stated: When the key was put in the ignition the key became stuck. The car was at the Ford dealer. And had not been repaired. Ford told the consumer that the steering column may have been damaged. In addition, Ford was replacing the fuel pump and seat belt.
While commuting home from work on interstate 95 South in the hov lanes my car began to lose power. At the time of the incident, I was traveling approximately 55 - 60 mph, and I noticed the car starting to slow down. I had two other passengers comuting with me, and had to pull over onto the shoulder lane before the car completely stopped. While the car was losing its driving power I immediately looked at my dash panel to see if any indicator lights were lit, and there was no indicator light to give me notice of what was going on with my vehicle. As I pulled over to the shoulder the vehicle eventually stalled and finally the entire dash panel lit up. I consider myself fortunate that my vehicle was not struck by another car due to the speed of other vehicles on the road. Contacted the seller dealer, and had my vehicle towed to sheehy Ford for diagnosis and repair. The service representative contacted me the following day and advised me that my fuel system needed maintenance, and my fuel pump had to be replaced. The service representative also informed me that my extended warranty had expired, and told me that needed reparis were not covered under warranty. Upon picking up my car after repairs were done, I reviewed the invoice and noticed that unauthrized work was performed in addition to the fuel system repair and fuel pump replacement. I immediately contacted the manager and disputed the extra charges. The manager did remove the additional charges. The total cost of this service was $261.20. On Apr 25,2005, I contacted Ford Motor Company to inquire about the service, and I was informed that services should have been covered under 03N01and therefore no serivce charges should have been charged to me. This recall maintenance covered parts and labor.
Fuel pump failed on interstate - Ford has replaced at no cost, but I wouldn't have known about free replacement if I had gone to an independent garage. Also, we were traveling at 70mph when it failed - not much traffic or this could have been an issue.
Ignition failed on my 01 Ford Focus. Key wouldn't turn. Steering wheel was locked up. Vehicle had to be towed. Just owned this vehicle 2 weeks. A few days before this incident I was broke down due to a defective fuel pump.
Engine hesitation, loss of power, smell of gas inside while driving, engine dies while idle, sputtering upon startup, engine light on. The car was serviced on 3 different occasions and getting worse. Fuel pump has been replaced. Fuel injector checked, wires checked and battery checked. Ford dealership not able to duplicate. As of today the car will not start. Ford service advisor recommend the car be towed to their dealership.
So many problems don't know where to start, ok lets talk about the doors. We bought the car new in 2001 and almost immediately started experiencing difficulties. The trunk wouldn't latch and the door light would be on or it would latch but wouldn't come open we complained to the dealer they would "adjust"it. However, the problem would be back in a day or two, and it was getting worse. The doors started to jam, and fly open while moving. Took it to the dealer and they told us to call Ford company complaint line and they said it was a mileage problem, and they explicitly said they would not help. We have called the dealer and the Ford Motor Co. Many times and they are no longer helping, even though the mechanic at the dealer said the doors had internal damage. Please understand this has been an on-going problem and the last time our 9 yr.old would have fallen out of the car had he not been wearing his seatbelt. Oh, yes then there is the seatbelts, brake lines, door knobs, brake rotors, fuel pump, wheel bearings the list goes on we have a lemon please contact us to help.
Car sputtered on a Sunday morning (11/2004). On Monday night the car died. Could turn ignition, but no fuel got to engine. Called Ford serice center, they were closed. Had problem fixed (new fuel pump) at another service station ($594). Found letter dated 1/2004 stating Ford was aware of faulty fuel pump, and was offering replacement coverage for 10 years. Have tried to get Ford to reimburse me, but they deny the claim, stating it was not an emergency.
I had received a notice that my car may need to have my fuel filter replaced due to possible hesitation; however, I was not to have this done unless the system failed. On my way home for thanksgiving, I was traveling on the interstate, and my car started to slow...I let off the gas, pressed on the gas, and frantically pumped the gas as cars passed me going 80 mph. When the system failed, I was out of state, 400 miles from home, sitting along side an interstate full of holiday traffic, but Ford does not consider this a safety concern.
Vehicle hesitated upon starting. Consumer replaced the battery. But, vehicle would not start. Finally, dealer stated that fuel pump needed to be replaced. This vehicle was not included in the NHTSA recall 03V482000 due to VIN.
2001 Ford Focus SE: Taken in for service to investigate engine light problem - joe meyers Ford supposedly found PCV valve problem and attendant hose - removed and replaced - performed addtional maintenance associated with Ford alert related to fuel pump failures - two weeks later, engine light reappears - vehicle returned to joe meyers Ford and repairs affected to correct shoddy workmanship or other seal leak associated with previous fuel pump repair - less than two weeks later fuel system failed spraying entire fuel tank contents across underside of vehicle while driving.
Check engine light appeared on the dashboard. Vehicle stalled. Consumer was unable to restart vehicle, and had it towed to the dealer for inspection, and mechanic determined that the fuel pump needed to be replaced.
I am exhibiting problems with my 2001 Ford Focus LX that matches the problems listed with the recalls for the car. I am having powers surges, vibration in the front end, noises in the front end, and loss of power. I have contacted the Ford Motor Company about this and have brought the car in several times about it. They keep saying there are no recalls for my car. I know this to be false because a friend of mine got the same exact car as I did 2 weeks apart from me. He has recieved the recall letters and already had the problems fixed. I need help.
The consumer stated the fuel pump hesitated. This problem occurred intermittently. The consumer took the vehicle to the dealer. The problem did not duplicate itself and they told the consumer that there was nothing else they could do. The consumer later contacted the manufacturer and they too told the consumer that there was nothing they would do. Provide further details.
Consumer received a recall notice but due to the vehicle having a "branded title", the consumer had to pay $430.48 for the fuel pump replacement. (nar)
Possible defect with clip/clamp on fuel pump. On Jan 20, 2004 the fuel pump was replaced per recall, the mileage at the time was 18446. On June 7, 2004 the clamp or hose from the fuel pump detached which resulted in the vehicle not starting. The consumer also saw a sizeable amount of fuel under the vehicle after she attempted to start the vehicle, mileage at that time was 20640. The vehicle was taken to the dealer who explained that the clamp must have became loose after the vehicle hit a pothole.
While driving 35 mph, the vehicle stalled without warning in the middle of a busy intersection. The dealer stated the fuel pump malfunctioned and was not sending fuel to the engine. Please provide additional information.
While driving my 2001 Ford Focus over a 6 lane suspension bridge from pa to NJ, my car started to act as if it was running out of gas. Car slowed without warning then died, this happened as a 18 wheel truck was baring down on me at a high rate of speed. Sitting as a dead duck the truck barely made it around me nearly causing a multi car accident. After restarting the car (barely keeping it running) I slowly made it to the top as it died again, I glided down the bridge in neutral, I pulled over at the end of the bridge and restarted the car again, this happened 3 times on the highway, each time having to pull over and restart the car.. I have had this problem about a year ago and had to fight Ford to replace the fuel pump, which seemed to solve the problem until now.. this time I almost got killed.. there is no warning when this happens! please do something about this before someone dies.
A D V E R T I S E M E N T S
- Verona, NJ, USA