definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
39,406 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Ford Focus fuel system problems

fuel system problem

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2004 Ford Focus Owner Comments

problem #3

Jul 272007


  • Automatic transmission
  • 48,073 miles


My Ford Focus ZX5 stalled on me on the high way July 27, lucky for me the traffic was slow. Towed to the dealer, they said it was the fuel pump. Cost me $600 to replace it. I got the car back on August 1, and two days later on August 3, it stalled again. Tow it back to dealer on August 7, the dealer said it was the fuel pump again, they said the new fuel pump they replaced two days ago was defective, and they had it fixed on August 8, and one day later on August 9, it stalled again. Towed back to dealer the third time. On August 13, they called me and said it was not the fuel pump. (what" so they didn't seriously check the car, and put me into very dangerous situations again and again??") on August 17, they called to inform me it was the inertia switch. I was very dissatisfied with all the problems with this vehicle. Rental cost (I asked for the reimbursement of the rental and they refused). I questioned the service manager about the car's safety concern and their mechanic's incompetent. The service manager kept saying the second time the new part was defective and the switch problem didn't show up until the third time. I really doubt it, because every time it showed me the same problem. And I believe it is because they didn't find the inertia switch problem the first time. I also called the Ford customer assistance and asked for to be reimbursement for the rental car. I told her about my safety concern, and she informed me as long as I am still not involved in an accident there is nothing they can do. What" do I need to be injured or dead to get their attention"

- Stamford, CT, USA

problem #2

Mar 082005

Focus 4-cyl

  • Automatic transmission
  • 70,145 miles
While driving vehicle stalled. Driver was able to restart the vehicle fifteen minutes later, and drove it to the dealer. However, mechanic could not duplicate the problem. Driver informed the mechanic that this problem has happened more than once, and has not been resolved. Ford mrfg stated that this type of stalling (failure) does not indicate a safety problem. There has been a constant problem with 1/2 tank of gas or less since the car reach 50,000 miles.

- Rochester, PA, USA

problem #1

Jul 182004


  • miles
Continuous problem with smell of gas in vehicle. Experience bad acceleration and car burning excessive amounts of gas. The vehicle would also coast and stop in the middle of the street. The emission system light had come on. There was an incident when the consumer viewed white smoke coming from out of the muffler. The consumer was informed that the fuel pump was the problem.

- Houston, TX, USA

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