This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Ford Focus. The contact stated that while driving at 60 MPH, he heard an abnormal sound emanating from the engine compartment, after which the vehicle lost all motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump belt, resulting in damage to the engine and requiring a replacement engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number:?23V905000 (Engine and Engine Cooling), and the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 55,000.
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The manufacturer was made aware of the issue. The contact stated while her daughter was driving approximately 20 MPH, the vehicle lost motive power. The contact stated that her daughter stated that the check engine warning light and the low oil pressure warning light illuminated. The contact stated that her daughter was able to coast to the side of the road however, the vehicle was not accelerating while depressing the accelerator pedal. The contact had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that the oil pump had failed and caused damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, she heard an abnormal knocking sound emanating from the engine compartment. The check warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the turbo booster. The vehicle was repaired, but the failure reoccurred. The vehicle was then towed to the dealer, who did not provide a diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number:?23V905000 (Engine and Engine Cooling), and the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 45,000.
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while his daughter was pulling out of parking lot at an undisclosed speed, the check engine warning light and the low oil pressure warning light were illuminated. The contact's daughter pulled back into the parking lot. The vehicle was towed to the dealer, where it was diagnosed that the oil pump drive belt tensioner arm failure had caused the engine to fail. The dealer determined that the engine needed to be replaced and charged a repair fee. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was opened; however, no further assistance was provided. The failure mileage was approximately 75,000. VIN tool confirms parts not available.
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately?75,000. VIN tool confirms parts not available.
- Old Town, FL, USA
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The contact owns a 2018 Ford Focus. The contact stated that while at a red light, the vehicle shut off. The contact shifted the vehicle into neutral. There was an unknown warning light illuminated. The contact called the local dealer and was informed that a diagnostic test needed to be performed. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was not contacted. The failure mileage was approximately 43,529.
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 10 MPH and slowing for a traffic signal, the check engine and low oil pressure warning lights illuminated. The contact stated that the vehicle stalled was unable to be restarted. The contact had the vehicle towed to the residence. The contact called an independent mechanic who drove to the residence and diagnosed the vehicle. The independent mechanic determined that the oil pump had failed but was unable to further diagnose the vehicle. The manufacturer was made aware of the failure. The failure mileage was 55,428. VIN tool confirms parts not available.
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the check engine warning light and the low oil warning lights illuminated. The contact stated that the brakes were inoperable and the contact had to utilize the hand brake to stop the vehicle. The vehicle was towed to the dealer, however the dealer was unable to service the vehicle due to being over-booked. The vehicle was then towed to an independent mechanic where the vehicle was diagnosed with a failed oil pump tensioner. The contact stated the timing belt, the oil pump, water pump, oil pump belt and the tensioners, brake booster vacuum, and thermostat were all replaced. The contact stated that the failure reoccurred. The vehicle was taken to the dealer. The vehicle had not been diagnosed or repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,300.
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the contact's daughter was driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a failed engine. The contact was informed that the engine needed to be replaced. The contact was informed that the engine failure was due to the oil pump tensioner arm failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 58,000.
The contact owns a 2018 Ford Focus. The contact stated while driving 25 MPH, the vehicle lost motive power. The check engine warning light was illuminated. The contact was able to restart the vehicle and continue driving. The vehicle was taken to the dealer, where it was diagnosed that the engine was blown due to the oil pump failure. The vehicle was repaired under warranty; however, the contact was charged a deductible fee. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) which the contact related to the failure. The dealer and the manufacturer were contacted for reimbursement of the deductible fee, but the manufacturer denied reimbursement. The failure mileage was approximately 58,000.
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. No warning light was illuminated. The vehicle was able to be restarted. The vehicle was taken to the dealer, where an oil change was performed. The dealer diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. VIN tool confirms parts not available.
The contact owned a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, a message displayed reading "Low Oil Pressure, " after which the vehicle lost significant motive power and was unable to accelerate above 30 MPH. The oil pressure warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed failures with the timing solenoid and oil pump belt tensioner. The timing solenoid was repaired, the oil pump belt tensioner was not, and the failure reoccurred. The vehicle was then towed to the dealer, who diagnosed a failure with the fuel pump belt tensioner, resulting in damage to the engine cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the VIN was included but parts were not yet available. The contact stated that she had since sold the vehicle. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 65,000.
The contact owns a 2018 Ford Focus. The contact stated while driving 55 MPH, the vehicle lost motive power. The contact veered to the side of the road. The low oil pressure, the check engine, and the battery warning lights were illuminated. The vehicle failed to restart and was towed to the dealer, where it was diagnosed and determined that the engine had failed. The dealer determined that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was notified of the failure, but no assistance was provided. The manufacturer informed that contact he needed to pay for the repair out-of-pocket and be reimbursed once the recall parts became available. The failure mileage was approximately 65,619.
The contact owns a 2018 Ford Focus. The contact stated while driving 65 MPH, there was smoke coming from underneath the hood, and the vehicle lost motive power. Several unknown warning lights were illuminated. The contact was able to veer to the side of the road. The vehicle failed to restart and was towed to an Auto Collision Center. The vehicle was then towed to the dealer, where it was diagnosed that the oil pump drive belt had fractured, causing engine and turbo charger damages. The dealer determined that the oil pump drive belt, the engine block, and the turbo charger needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was sold because she could not cover the cost of the repair. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) which she related to the failure. The manufacturer was not notified of the failure. The failure mileage was 59,909.
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While the contact's wife was driving at an undisclosed speed, the vehicle lost motive power. In addition, the contact stated that the brakes were inoperable. The contact's wife had to slam on the brake pedal to stop the vehicle. The contact stated that the brakes locked up and the vehicle stopped. The vehicle was towed to the dealer where it was diagnosed with a failed engine due to a faulty oil pump. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that on several occasions while driving at undisclosed speeds, the vehicle lost motive power and decelerated. The check engine, oil, and engine failure warning lights were illuminated. The vehicle was steered to the side of the road and restarted. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired three times, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 48,000.
The contact owns a 2018 Ford Focus. The contact stated while driving 60-65 MPH, the vehicle lost motive power with a message indicating an engine failure was displayed. The contact was able to veer to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine had seized. The vehicle was not repaired. The vehicle was towed the residence of the contact's acquaintance. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) which the contact related to the failure. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 50,605.
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while her son was driving at an undisclosed speed, the oil pressure warning light illuminated. The power steering was inoperable, the vehicle went off the road and then lost motive power. The vehicle was towed to the dealer where it was diagnosed with a failed oil pump which caused the engine failure. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,000.
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and was unable to accelerate above 50 MPH. The contact was able to pull off the roadway, where the failure persisted. Several unknown warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump which caused damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the VIN was included but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 48,000.
The contact owns a 2018 Ford Focus. The contact received notification NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while his grandson was driving at an undisclosed speed, the engine started knocking. The check engine and oil warning lights were illuminated. The vehicle was taken to the dealer and a diagnostic test was performed, and it was determined that the engine needed to be replaced. The vehicle was not repaired due to parts not being available for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 74,000. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Rifle, CO, USA