The contact owns a 2011 Ford Fusion. The contact stated that while reversing at an undisclosed speed, the vehicle experienced unintended high-speed acceleration and struck a parked vehicle. The brake pedal was depressed but failed to stop the vehicle immediately. The vehicle then crashed into a residence. The air bags did not deploy. The contact suffered injuries to her face, back of the head, and neck; however, medical attention was not received. A police report was filed. The vehicle was towed to the body shop but was not yet deemed totaled by the insurance company. The contact stated that the vehicle had been taken to the dealer twice before the crash; however, the cause of failure was not found and the vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 90,000.??

- St Ann, MO, USA

The contact owns a 2011 Ford Fusion. The contact stated while turning into a parking lot, while depressing the brake pedal, the brake pedal went to the floorboard. There was no warning light illuminated. The contact was able to pull into a parking space, where the vehicle was stopped by the curb. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 193,000.

- Cataula, GA, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving 35 MPH, while depressing the brake pedal, the brake pedal went to the floorboard. The contact pumped the brake pedal several times and the vehicle came to a stop. The contact stated that there was no warning light illuminated. The vehicle was taken to the dealer and diagnosed; however, no cause for the failure was found. The manufacturer was not contacted. The approximate failure mileage was 160,000.

- Philadelphia, PA, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving approximately 50 MPH and descending a slight grade and slowing for a traffic sign, the contact drove over a slight bump in the roadway and felt the brake pedal go almost to the floorboard. The contact stated that he pumped the brake pedal and felt the brakes starting to respond and was able to stop the vehicle. The contact stated that he stopped and turned off and restarted the vehicle and the braking functionality returned to normal. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent. The contact had taken the vehicle to a local dealer, where it was diagnosed; however, the failure could not be duplicated. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The manufacturer had been informed of the failure. The failure mileage was approximately 88,000.

- Palmdale, CA, USA

The contact's son owns a 2011 Ford Fusion. The contact stated that while his son was driving at approximately 45 MPH, the check engine, "Service Advance Trac" and other unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where the failures could not be duplicated. The vehicle was then taken to a local dealer, where it was diagnosed that the ABS and Hydraulic Control Unit (HCU) modules needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 91,000.

- Orange, MA, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving 5 MPH on a bumpy road, the brake pedal was depressed while making a turn however, the brake pedal traveled to the floor. The contact stated that the vehicle stop time was increased and the failure occurred without warning. The vehicle was taken to an independent mechanic who was not able to diagnose a failure cause but flushed the brake lines. The vehicle was able to operate for several months without a failure until the contact was driving over a speed bump. The contact stated that the brake pedal was depressed and traveled to the floorboard. The vehicle was taken to another independent mechanic who stated that he received a failure code for the ABS system. The mechanic stated that the hydraulic control unit pump or ABS module needed to be replaced. The vehicle was not repaired. The contact stated that she researched the online and found NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, neither the year, make, nor model was included in the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 169,000.

- San Antonio, TX, USA

The contact owns a 2011 Ford Fusion. The contact stated that the brake pedal would depress to the floorboard without warning while coming to a stop. The dealer was notified of the failure and informed him that there were no recalls on the vehicle. The vehicle had yet to be serviced or diagnosed. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 128,500.

- Kansas City, MO, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at various speeds, the brake pedal would depress to the floorboard without warning. The contact stated that extra brake travel time was needed for the vehicle to come to a complete stop. The contact had taken the vehicle to the dealer and the contact had her brake lining and rotor assembly were replaced. The mechanic also informed her that the brake master cylinder and hydraulic control assembly might also need replacement. The parts were not replaced. Despite the repair, the failure persisted. The contact took the vehicle to an independent mechanic to check the repairs that were performed on the vehicle. The mechanic informed her that the work was repaired; the mechanic referred her to the NHTSA to file a complaint. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 44,924

- River Edge, NJ, USA

The contact owns a 2011 Ford Fusion. The contact stated that while attempting the stop the vehicle, the brake pedal would extend to the floor and the braking distance was extended. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The brake pads were replaced, however, the failure persisted. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 160,000.

- Beaver Creek, OH, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving at 5 mph, the brake pedal was stuck to the floor when the brake pedal was depressed. The contact stated that the brake warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with the brakes needing to be replaced. The vehicle was not yet repaired. The contact related the failure to NHTSA campaign number: 19V904000 (service brakes, hydraulic). The manufacturer had not been informed of the failure. The failure mileage was approximately 108,871.

- Chicago, IL, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving 30 mph, the ABS, emergency automatic braking, traction control, and service warning lights illuminated on the instrument panel while depressing the brake pedal. The contact also stated that excessive force was needed to bring the vehicle to a complete stop. The vehicle was taken to lucas Ford (900 us-130, burlington, NJ 08016) however, the vehicle was not diagnosed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 128,262.

- Burlington Township, NJ, USA

2011 Ford Fusion. Consumer writes in regards to hydraulic brake control unit. The consumer stated the vehicle should have been included in the recall. The consumer requested to be reimbursed for the repairs.

- Coopersburg, PA, USA

The contact owns a 2011 Ford Fusion. The contact stated that the brake pedal needed to be applied with an excessive force in order to safely stop the vehicle while being operated at lower speeds. The failure occurred without warning. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 51,000. Updated 02/21/17

- Allen Park, MI, USA

2011 Ford Fusion. Consumer writes in regards to brake pads and steering wheel issues. The consumer stated when she gently applied the brake, she heard a popping sound. Also, there was a grinding noise coming from the steering wheel when she made a turn.

- Graham, TX, USA

I was driving my 2011 Ford Fusion sel on 880S in san jose, ca, when there was a sudden slow down in traffic due to an exit ramp backup. I aggressively applied the brakes to avoid hitting the stopped vehicles in my lane and the brake pedal went completely to floor with very little stopping power. It was only by quickly moving into the lane to the left of the vehicle that I prevented a collision with the stopped car in front of me. This is the first occurrence of such an issue since I purchased the vehicle 3 1/2 months ago.

- Santa Clara, CA, USA

On September 15, 2011 I was driving my 5 month old 2011 Ford Fusion hybrid with 5700 miles on it when a brake warning light came on and a warning tone sounded in my vehicle. I pulled over and stopped the vehicle. I called walker Ford in clearwater and they said it probably was only a defective rear brake light and bring it in when you have time. I restarted my vehicle and the warning light and tone were gone. I continued driving home and when I was almost home, the brake warning light came on again and so did the warning tone. But this time I noticed my estimated miles per gallon on the onboard computer system was going up and down and the vehicle no longer went into the electric hybrid mode. I called walker Ford and told them I was going to bring the vehicle in on the morning of September 16th. I brought it in and all day long they troubleshoot it and walker Ford could not figure out what was wrong with it. They put a call into the Ford technician hotline to find out what was wrong with the vehicle. At the end of the day they did not hear back from the hotline and I needed a vehicle to get home. Walker Ford wanted to give my vehicle back to me to drive home and use over the weekend. I refused saying that the manual said to bring the vehicle in for service for the brake warning light and the electric/hybrid system not working. Nothing in the manual said to continue driving the vehicle. So walker Ford finally gave me a loaner to drive. Monday September 19th they got an answer from the hotline and it said a vacuum hose/assembly was bad and they put one on order. The next day the part was not delivered but a notice that the part was not available but back ordered and it would become available sometime around October 14th. I contacted Ford customer service and made a complaint case # [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Trinity, FL, USA

Brake system cannot overpower engine. The braking system is weak. From a dead stop applying full force on brake pedal, then applying accelerator, the car accelerates to over 15mph. If the car is moving and both brake and accelerator are depressed car accelerates rapidly. Brakes are cold during this test.

- Elizabeth, NJ, USA

Ever since I got the car (new) I noticed that even when the brake is fully depressed to the floor while driving on a smooth surface, not enough friction was being applied to rotors to cause the ABS system to engage. There should be enough friction to lock the wheels forcing the ABS to pump. The only time I can get the ABS to engage is on uneven roads, and on snow and ice where the tires have less traction. Emergency stops are downright scary. It feels as tough im applying only 90% pressure when in fact im flooring the pedal. This occurs when pads are cold, warm or hot. I took it to the dealer. The tech drove it with me and agreed that it doesn't seem right. We then took a new Fusion off the lot (was not a sport, but im not sure what version) and it had the same problem. Emergency stops are downright scary. I almost hit someone.

- Elizabeth, NJ, USA