This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving on the highway, my 2017 Pilot elite spontaneously accelerated and rpms revved. I tapped the brakes and it returned to the normal speed. Traffic was sparse, but if it had been busier this could have easily caused a collision.
Our 2017 Honda Pilot started turning on every warning light in the driver console and also indicated a problem with every system in the car - safety systems, collision avoidance systems, emissions systems, etc.. these lights turned on and would not turn off. It also started running very roughly. We took it into smart Honda in des moines to diagnose the problem. They indicated the fuel injectors needed to be replaced and they were not covered under the drivetrain warranty - no idea why that's the case. We declined, the lights turned off, and then back on again over several weeks. We don't feel safe driving the car given that it's telling us all the safety systems are faulting. Researching this issue, it appears that many many owners of similar versions of the Pilot are experiencing a problem. Honda refuses to help resolve the issue and it's clearly a systemic problem with the vehicle. My family feels very unsafe in the vehicle now and Honda needs to take ownership of this problem and resolve for all the customers experiencing it.
The contact owns a 2017 Honda Pilot. The contact stated that the transmission warning indicator illuminated. The vehicle was taken to walser Honda (14800 buck hill rd, burnsville, mn 55306) where the warning indicator was turned off and the transmission fluid was replaced. While traveling at a low rate of speed, upon depressing the accelerator pedal, the vehicle jerked forward without warning. The contact took the vehicle back to the dealer, but they were unable to duplicate the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 31,000.
The contact owns a 2017 Honda Pilot. While driving 20-50 mph, the vehicle jerked without warning. The vehicle was taken to holman Honda (12 E sunrise blvd, fort lauderdale, fl 33304, (954) 764-1100) where it was diagnosed that a transmission update was needed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 78,000. The VIN was invalid.
2017 Honda Pilot AWD - periodically the transmission experiences hard shifting in the lower gears. This occurred when speeding up or slowing down. It continued until I turned off the vehicle and restarted the car. It has happened 3 times in the 3 months. I have not taken the vehicle in to be looked at because it is so un predictable.
- Albuquerque, NM, USA
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The contact owns a 2017 Honda Pilot. While driving various speeds, the steering wheel shook without warning. Additionally, the vehicle shifted hard and jerked from first to second gear. The vehicle was taken to dch paramus Honda (120 NJ-4, paramus, NJ 07652, (201) 426-4676) where it was diagnosed that the rotor and brakes needed to be replaced. The vehicle was repaired; however, the failures recurred. The manufacturer was contacted and did not assist. The failure mileage was 30,000.
The contact owns a 2017 Honda Pilot. While driving between 10 and 25 mph, the transmission experienced hard shifting between first and second gear, which caused the vehicle to suddenly lunge forward. The vehicle was taken to conyers Honda (1860 ga-20, conyers, ga), but the failure could not be duplicated. The vehicle was not repaired and the failure continued. The manufacturer was notified of the failure. The failure mileage was 40,000. The VIN was invalid.
When driving on lower gears, the car or transmission will perform significant jerks like it is hard for it to switch gears. Typically when driving around 40 mph.
For a while now the car has had an issue with starting after the auto idle engine stop has engaged. It is slow to start, the radio and infotainment screen cut out, and there is a popping noise. When we had the car in for service last, we mentioned this and they said they couldn't replicate the issue and to record it happening. I'm supposed to drive around recording everything? this has progressed to the other night my wife was alone in the car and it completely died at a red light, with cars all around her. She was frantically trying to get it started after it said to switch to park and restart. It wouldn't start for 5-6 attempts and then finally started. This is extremely dangerous and to think it could happen with my kid in the car. We will be setting up an appointment to have it looked at again. Also, the shifting of gears in the car is rough between first and second gears. It's always between 25-30 mph when the hard shift happens. It's like the car doesn't know what gear to be in. Again, the dealership can't replicate it and we should record it happening. They did a transmission service as part of the standard mileage service recommendation and thought that may fix it. It did not.
The SUV shakes, shudders, and rumble upon light acceleration at various speeds, sometimes at 35 mph other times at 66 mph. The experience is similar or exactly like driving over the emergency rumble strip on the side of the road, only you're not. The dealership has refused to admit this problem and fix the issue. The car is only 2 years old.
While driving on a busy road with my wife, my vehicle shuddered while accelerating, and began jerking and slowing down before losing all acceleration. Multiple warning lights went off, and the tranmission automatically shifted to neutral. The transmission is a 9 speed, push button shift. We we were almost rear ended by the vehicle behind us while attempting to coast to the shoulder. While attempting to figure out what was going on, I was unable to shift the vehicle into any gear. It would not shift into park, reverse, or drive. I contacted the Honda dealership and reported the issue and had to have the vehicle towed. While waiting for 2 hours on the sode of the road for towing, I was unable to get the transmission to shift into any gear. It was only after the tow truck driver arrived, and I shut the vehicle off that the car finally shifted into a gear. The vehicle is currently at the Honda dealership and being diagnosed. There were 4 error messages that I received when all of this occurred. I have photos, and a video of it as well. This is not my first issue with the transmission. It has been to the shop twice before for shuddering when shifting at low speeds, and not shifting properly. The vehicle currenly has around 18,500 miles on it. Fortunately this tranmission issue happened on a side access road, and not on the turnpike, or the end result may have been an accident involved. The dealership cannot explain why the transmission shifted to nuetral and completely lovked out the ability to shift or move it under its own power. I do not feel safe driving the vehicle, and feel that it is a hazard to other drivers. I have video of the transmission not shifting but was unable to load that as an attachment.
The contact owns a 2017 Honda Pilot. While driving various speeds, the vehicle jerked forward and the windows functioned independently. The dealer (serra Honda grandville, 4260 kenowa ave sw, grandville, mi) was unable to duplicate the failures. The vehicle was not repaired. The manufacturer was notified and did not assist. The failure mileage was approximately 13,000.
Transmission over heated after side gasket failed at 1224 miles since new. Single owner, new vehicle. Dealer tightened gasket, put fluid in it. And returned vehicle to owner.
The transmission in my 2017 Honda Pilot, a 9 speed, is not switching gears smoothly. At first, I took the car back to the dealership and they explained that the vehicle needed a transmission computer update. It was fine for approximately 3 days and is back to banging gears. The vehicle was consistent in both cold and warm weather. This was aggravated in traffic conditions.
The transmission unexpectedly shift into neutral while driving. This happened in middle of the road at 6:30 pm. My son was in the vehicle and it was dangerous to stop in the middle of the road. Accident can occur. Nine-speed automatic for random drops into neutral.
On 6/11/17 wile I was driving I felt my car 'jerk' when I would press on the gas and the car would shift gears. My dashboard alerted me that there was a problem and I would need to take this car in for service. [attachment 1] my vehicle only had 2040 (estimated) miles on it and I've only had it for 2 months, how could this be? while on the way home, that same day, I was stopped a red light waiting for it to turn green for me to go. Once the light was green I pressed on the gas and I got to accelerate for about 10 feet at that point the car was inoperable. I tried switching gears to drive, reverse and neutral but it didn't work. At this point I had a different alert on my dashboard [attachment 2]. I quickly put my hazards on and let the vehicle slowly pull over to the side of the road. At that point I pressed on the brake pedal put the car into park and put the emergency brake on. The vehicle was sent via tow to route 22 Honda for service on 6/12/17. The vehicle was returned to me on 6/21/17. I was told that the transmission was replaced however when I asked what exactly was wrong with it the response was "we do not know but we are sending it to Honda for further review". I am fearful of driving this vehicle however I am locked into this lease. Honda does not know what went wrong and how to prevent it from happening again. I fear I may be on the highway and this may happen again. I truly fear for my life and any passengers I may have in my vehicle.
The contact owns a 2017 Honda Pilot. While driving 65 mph, the vehicle failed to accelerate when the accelerator pedal was depressed. Also, the transmission warning indicator illuminated and a message to "stop driving transmission problem" displayed. The vehicle was towed to the contact's home and was able to restart; however, a message displaying "emission system problem" appeared. The vehicle was towed to a dealer where it was waiting to be diagnosed. The manufacturer was not notified of the failure. The failure mileage was approximately 6,200. The VIN was not available.
A D V E R T I S E M E N T S
- Atlanta, GA, USA