Okay, here it is, I bought my Hyundai Santa Fe " Sport" in 2013 with a 13,000 miles on it, pre owned. I paid a reasonable price for it. I have it serviced on a regular schedule because my husband uses it for travel with his work, so we need to make sure it's well maintained.
On 09/14/2016 I took it in for a regular oil change at one of the two dealerships I regularly use, and when I went to pay for the service the invoice came out to be double the price, I inquired about it and the service advisor had mentioned that the price was correct because it was synthetic blend, I then informed him that I have never had this type of oil in my vehicle before and was worried if it might cause a problem for me, he assured me that because my vehicle was getting up there in mileage it was better to start using this type of oil, and rather then bringing it every 3,000 miles, I now could wait until 5,000 to 6,000 miles. I agreed paid for the service and went on my way.
Fast forward 5,000 miles, and no warning light came out, my husband was on a business trip coming home he started to hear a noise in the engine he pulled over checked all the fluids and discovered that there was no OIL in the engine! after further investigation going under the vehicle to see maybe a leak. None was found he called one of his friends who was on the same trip with to go by and get some oil so that he could add it, it was done and my husband continued his trip, he went 50 miles before he heard a knocking noise in the engine and it started to smoke and pulled over the engine was blown.
We had it towed to a dealership to get an diagnose we were told they found metal debris in the engine due to lack of oil, and it needed to be replaced, the estimate I received was $10,000 to replace the engine! this website did not allow me to add the price to replace or repair the engine, because it was too high! but that's the price I received! they found no leak and they could not explain why the lack of oil in the engine. the only thing the mechanic told me is that it might be a defect in the engine it self, to take it to the dealership that repairs Hyundai's and get a second option, I did go to that dealership and was treated very poorly by the service advisor there and SHE let me know that because I thought it might be a manufacture defect, that they did not want to get involved and repair or give me a estimate for the cost of repairs!
I have purchased a number of vehicles there through out my life, I will NEVER drop another penny with them again. P.S because I am the 2nd owner, the 100,000 mile warranty does not extent to me, it ran out at 60,000 miles. I'm lost on what to do next! has anyone else had this problem as well? if so any advise or assistance would be greatly appreciated.
I HAVE A 2013 HYUNDAI SANTE FE 2.4L, THAT RAN GREAT UP UNTIL 123271 MILES THAT JUST THREW A CONNECTING ROD, THERE IS A CLASS ACTION LAWSUIT ABOUT THE 2.4L SONATA ENGINE THAT SHORTLY AFTER THE WARRANTY THE ENGINES HAVE A CATASTROFIC ENGINE FAILURE.Is the Sante fe 2.4L motor built in the Georgia manufacturing plant the same motor?
My beef is that I had my vehicle in for its regular 3 month oil change and tire change on Oct 3rd. My dealership was aware that I was going to be driving on the highway and were aware of this engine problem but I was not made aware until there was a problem. My family and I could have been hurt and/or hurt others on the highway if this would have happened then. We are thankful there are no injuries.
At first I was happy that my dealer made arrangements for a rental vehicle because they had no courtesy vehicles for me to use. What I was unaware of is that they only pay for 5 days. After that it is up to the consumer to pay the rental costs and I am hearing from others that had this same issue that they had no vehicle for over 30 days. This becomes costly. I have spent all day trying to see if I will get reimbursed for this cost and every person I talk to puts the blame on someone else. No one is being accountable.
I have been loyal and serviced my vehicle regularly. I purchased the extended warranty and everything that was offered to make sure that I had the best protection. Now Hyundai will only take care of my vehicle needs for 5 days when they know it takes 5 days to hear if Hyundai is going to cover the damages that was caused by a flaw that they are fully aware of. Poor service and they are lacking in caring for their customers. The sales part was awesome but now the honeymoon is over.
I have heard from 2 other Hyundai owners that they are going through the same problems. This is just not right...especially when I need my vehicle for work and travel a lot with it. Taking public transit just is not an option....Feeling VERY disappointed Hyundai Canada!!!
- Terracotta B.,
Kamloops, BC, Canada
Search CarComplaints.com for these popular complaint phrases...
A D V E R T I S E M E N T S
Okay, here it is, I bought my Hyundai Santa Fe " Sport" in 2013 with a 13,000 miles on it, pre owned. I paid a reasonable price for it. I have it serviced on a regular schedule because my husband uses it for travel with his work, so we need to make sure it's well maintained.
On 09/14/2016 I took it in for a regular oil change at one of the two dealerships I regularly use, and when I went to pay for the service the invoice came out to be double the price, I inquired about it and the service advisor had mentioned that the price was correct because it was synthetic blend, I then informed him that I have never had this type of oil in my vehicle before and was worried if it might cause a problem for me, he assured me that because my vehicle was getting up there in mileage it was better to start using this type of oil, and rather then bringing it every 3,000 miles, I now could wait until 5,000 to 6,000 miles. I agreed paid for the service and went on my way.
Fast forward 5,000 miles, and no warning light came out, my husband was on a business trip coming home he started to hear a noise in the engine he pulled over checked all the fluids and discovered that there was no OIL in the engine! after further investigation going under the vehicle to see maybe a leak. None was found he called one of his friends who was on the same trip with to go by and get some oil so that he could add it, it was done and my husband continued his trip, he went 50 miles before he heard a knocking noise in the engine and it started to smoke and pulled over the engine was blown.
We had it towed to a dealership to get an diagnose we were told they found metal debris in the engine due to lack of oil, and it needed to be replaced, the estimate I received was $10,000 to replace the engine! this website did not allow me to add the price to replace or repair the engine, because it was too high! but that's the price I received! they found no leak and they could not explain why the lack of oil in the engine. the only thing the mechanic told me is that it might be a defect in the engine it self, to take it to the dealership that repairs Hyundai's and get a second option, I did go to that dealership and was treated very poorly by the service advisor there and SHE let me know that because I thought it might be a manufacture defect, that they did not want to get involved and repair or give me a estimate for the cost of repairs!
I have purchased a number of vehicles there through out my life, I will NEVER drop another penny with them again. P.S because I am the 2nd owner, the 100,000 mile warranty does not extent to me, it ran out at 60,000 miles. I'm lost on what to do next! has anyone else had this problem as well? if so any advise or assistance would be greatly appreciated.
Lost in Las Cruces!!
- Patricia A., Las Cruces, NM, US