HYUNDAI WILL NOT HONOR YOUR CLAIM FOR ENGINE REPLACEMENT EXPENSES, CAMPAIGN 132.

Campaign 132 resulted from a successful class action suit where Hyundai admitted fault for engine failures for 2011 Hyundai Sonatas. My daughter’s 2011 Hyundai Sonata had a total engine failure in March 2019 at approximately 129,000 miles. We were issued a Hyundai case number, #15847818, submitted all requested invoices for a claim in excess of $5,000, in a timely manner, and were informed that we would need a vehicle inspection per Hyundai recall 132 procedure, RCMN-15V568-2234. This Hyundai procedure explicitly states that the inspection will be at no cost to the claimant. Local authorized Hyundai dealer refuses to contact Hyundai Client Care Specialist for authorization to proceed; Hyundai Client Care Specialist refuses to contact Hyundai dealer with authorization to proceed. Hyundai Client Care Specialist refuses to return my calls or email correspondence.

I hesitated to do this because I just completed the required Oil Consumption Test on July 5th, but here’s the deal. This car was a gift from my parents in 2017-18 time frame and had approximately 100K miles (well within the extended warranty period that Hyundai issued for 2011 Sonata engine failures) - they decided not to trade it or sell when they bought their new vehicle (incidentally not Hyundai).. It was taken several times to our local downtown Hyundai dealership for inspections, recalls, updates, etc. before and after transfer of ownership. The engine problem was known by Service Department, as they recommended and performed several remedies ($$$) to troubleshoot and try to eliminate excessive oil burning (on average, 2-3 Quarts by 1,500 miles). The Oil Consumption Test was finally suggested and initiated by the Service Dept., either under or just shortly over the 120K mile warranty period. My parents put maybe 50-100 miles a 7 day week on average... I drive 350+ miles M-F for commute. There is no doubt this engine will fail soon, and that is exactly what the service dept has told me several times over the duration of the consumption test. I followed up just as Hyundai Corporate instructed. It’s been just over a week, I will be waiting for news soon. I meet all the criteria for engine replacement. More to come...

Update from Sep 19, 2019: UPDATE: After several weeks and GETTING A HYUNDAI CASE NUMBER AND CONSUMER AFFAIRS REPRESENTATIVE PRACTICALLY ON SPEED DIAL, my wife and I were able to leave our vehicle with the local dealership this morning. They supplied us with a rental car indefinitely while they conduct tests and ultimately replace the engine. Word of advice: Do Not Give Up. Don’t Give In. Fight For Replacement.

History of problems with my 2011 Sonata. I have less than $6,000 to pay off and just spent $1000 in new rear and front brakes, battery and oil change. Got an offer from the dealer for $7689 at a special purchase offer event on March 23, 2019. Went by the dealership but didn't speak to anyone because really don't ever want another Hyundai. On the way home after exiting the highway onto a major 6 lane thoroughfare on a Saturday afternoon in front of a major shopping mall, while in a turning lane car just completely shut off. Police had to come to stop traffic and push me over. I was lucky that it was still daylight and the weather was ok although it had snowed earlier in the day. I'm not sure what to expect from dealership (where it was towed) tomorrow The tow operator said he had similar calls with same car. I have taken it in for all the recalls and just want them to give me what they were willing to offer at the event. My wishful thinking is that will come pick me up tomorrow to give me a loaner till it's all figured out with the warranty.

I took my car into the dealership on October 22nd 2018 for recall issues. On November 27th 2018 the starter was replaced. I drove the car to work on November 29th 2018, it started making a rattling sound when I was almost to work. On my way home the car's rattling sound started getting louder and louder. I was getting off the highway (Exit for home) when I heard a LOUD "POP" and the car engine died. All the warning lights came on and I coasted the car off the exit ramp. It was about 20*degrees out side and I had to sit on the side of the road until my husband came to pick me up.

We had the car towed to a local mechanic that we trust. He looked it over and told me it would be about $2500 at the lowest end to replace the engine because it had seized up. I don't have that kind of money to repair it and the car is just sitting because I am unsure what to do with it now. I had to borrow family members vehicles for over a month until I could find something I can drive temporarily, until I can afford to get another car payment.

I took the car in for all of the recalls that were mentioned to me and kept up on all the regular maintenance. I feel like they didn't look over the car the last time I took it in, like they said they did. I have been doing some research and have found lawsuits about the engine seizing up.

Feeling FRUSTRATED and not sure what to do from here. Can someone give me some guidance? Will the dealership fix the engine or is there someone that can help me? Or am I at a total loss???

So after going through more than a handful of issues relating to everything everyone else has listed here, my 2011 Hyundai Sonata 2.4 lt engine has seized. Now mind you I had the car begin to catch fire on 4/20/18, it had several electrical issues that I was never able to determine what the cause was. I believe it is due to faulty grounding. Every ground point I could find was actually not grounded at all. The made contact for grounds on painted surfaces.

I just received another recall letter the day the engine seized and I found that quite ironic. The company has played this back and forth game between them and the dealership since I began asking for a solution to the problems, the warranty company says its up to dealer and dealer says its up to the warranty people. Well, I must add, I wonder why the inspection for the potential motor failure was done by the company that caused the issue, in my opinion it should have been done by an independent impartial mechanic. How can one expect an honest inspection when it could potentially cost them money. This was an inspection my state mandated prior to any registration paperwork being completed and prior to receiving the stickers for the plate. Of course the inspection concluded that my particular engine was not in fact affected. Well evidently they were wrong. I now understand why the oil cap, the plugs and other burnt parts were discovered during my checks on oil and the other visual oddities I came across. I was consuming oil at one point quite rapidly. It seems that the oil flow wasn't sufficient enough to maintain integrity during the velocity of driving. How appalling it is that Hyundai has gotten away with this BS.

I stopped paying on the car in May of this year, I knew it was just a matter of time before this happened. The car is still under warranty and they have done little to nothing to ensure the safety of the car. I am disgusted with them. My particular car is a total lemon. It has been since the first month of ownership. Now its nothing more than a hunk of metal.

My 2011 Sonata stalled out on way home from work, no warning what so ever. Has 131,00 miles. Have service records that oil changes have been serviced in timely manner with another dealer. Had it towed to my house and a Certifted ASE mechanic came by and said my motor seized !

Had all the recalls taken care of and now I see this is a problem with other owners :( The recall states it was extended to 120,000 miles and my car is at 131,000.

Do I have a case? I am going to call Hyundai and see what they say.

MY CAR JUST STOPPED I HAD IT TOWED GOT A CALL TUESDAY 12/11/18 FROM THE STATION IT WAS TOWED TO THAT THE MOTOR WENT AND THERE IS RECALL ON THIS CAR I NEVER KNEW THAT BECAUSE WHEN I BOUGHT IT AT CURRY HYUNDAI IN CORTLANT MANOR NY THEY NEVER TOLD ME THE ISSUE OR DID THEY FIX MY HAS OVE 173000 THOUSAND MILES AND IT RUNS LIKE THE FIRST DAY I GOT IT THIS CAME OUT OF NO WAY WENT INTO ON COMING TAFFIC AND MY DUAGHTER USELLY DRIVES THIS TO WORK ANYWAY WHEN IT WENT TO Danbury Hyundai THEY WANT $500 TO TEST IT I CALL HYUNDAI BACK AND GAVE THEM THE CASE # THEY GAVE ME NOW THEY SAY WE CANT HELP YOU TIME EXPRIED STILL HAVE PAYMENTS ON THIS THIS IS THE THIRD HYUNDAI I BOUGHT NEVER HAD A ISSUE THIS IS A NATIONAL RECALL SOMEONE HAS TO STEP TO THE PLATE HERE FIRST AND MOST IM REALLY HURT THAT CURRY WOULD DO THIS TO ME SINCE I BOUGHT CARS FROM THEM ALL THE TIME AND ALWAYS GAVE THERE NAME OUT LUCKLY IT WAS ME IN THE CAR WHEN THIS HYUNDAI SHULOD BE HELD RESPONCEIBLE FOR THIS I NEVER KNEW OF HE RECALL UNTILL NOW WHEN IT HAPPEN THIS SHOULD BE PICKED UP 100% PLUS THE 2 TOWS AND I SHOULD HAVE A CAR WHILE THIS GETS FIX

I was passing someone when the engine stalled and all lights came on. Needless to say, it happens when the traffic was heavy and the ass pucker factor kicks in, thinking I am about to get swiped out. I managed to pull to the side when people behind me noticed my car is having problem. I tried to start the car, but it won’t cycle. It just made one or two clicks with light cluster started blinking way better than my Christmas tree.

Now it's Dec 27 I just made contact with the dealership who advised me that this model have been having engine problems and they're are aware of people disappointment. My car is highly maintained and I love this car, just hoping that she would be fixed by Hyundai warranty, with that in mind I am keeping all my limbs crossed. I am glad the gentle man named Paul from the Mitsubishi / Hyundai Hub by Hwy 290 is nice enough to inform me that the warranty were extended for this problem. I am hoping this would make my 2019 a little easier in my pocket. I am just happy that I did not get hurt or anyone in the process when she took a dumped on me. Just a little tweak by Hyundai and I think it will be a reliable car. I still recommend Hyundai not bad for keeping and catching up with the big dogs. Semper Fi

Update from Jan 4, 2019: So on Jan 2, 2019 i got a call from Paul stating that my engine and starter were shut and they are waiting for Hyundai corporate office to get back with them with an answer, an answers that i am hoping that they will replace my engine...just wondering if they are going to replace to whole engine or just parts that is broken!

Update from Jan 15, 2019: After posting my disgruntled comment thru social media Hyundai finally reached out and gave me a rental on Jan 14th and maybe getting some compensation for the days I don't have a rental. The engine has arrived and hopefully will be done by next week. The peeps from Hyundai HUB 290 are great its just a fact that their hand are tied up, I understand sh*t happens and the inconvenience sucks but we learned from it, hopefully they do. Adapt and overcome is what have I learned......

Update from Jan 31, 2019: My car is back and she is running excellent, i dont know about any comp for the days i did not have a car but atleast she is back in service. For the comment about the recall is over, i have not heard anything about it i would suggest call the corporate and complained about it, dealership will not tell you anything except to deny you... social media works, trust me, go to their facebook page and voice your concern, it worked for me, just be on the point.

Add another one to your list of complaints I was on my way to work and on a major highway when my engine completely seized. I lost power, brakes, and steering. Thank God I was able to coast to the left turning lane or I would have been slammed into from behind and probably would not be here to tell about it. I cannot believe that these cars have not been taken off the road by the NHTSB.

When we called Hyundai to tell them what happened their service advisor said "Oh yeah that is typical for those engines". So, a car with known engines problems and seizing and known fires is still allowed to be on the road? While at the same time, the car has an ongoing recall for no airbags with no solution to that problem. So if I had been ran off the road with no brakes, power or steering, the airbags probably would not have deployed either.

The best part is I took the car to Hyundai 8 months ago and was told that none of the symptoms that my car had, which matched the recall exactly, were part of the engine issue. Seriously? I am thinking, they were wrong. AND on top if that, they wanted to charge me to look at it for THEIR recall! After engine seizing, they replaced engine... three days later, my engine seized. Un-freakin'-believable!

I have TWO 2011 Hyundai Sonata's. One is a limited & the other is an SE. The limited suddenly had the engine light come on two weeks ago. The next morning the mechanic told us the bearings had gone bad, burning the oil faster & there was hardly any oil in it, but no leaks. The oil indicator never came on. WHY? He told us to keep an eye in it.

Fast forward 13 DAYS later, our other 2011 Sonata SE, without ANY indication of a problem, suddenly stops while being driven & ALL the indicator lights come on. We thought it was the battery so we ran to the auto store, switched it out & when we tried to start it, it began to smoke & a horrible burning smell began. It was towed to the shop this morning. The bearing have gone bad on this care too, the oil was gone & it seized the motor.

That being said, last year we received a recall notice of about a problem with the engine. There was machining error during engine manufacturing that may cause premature bearing wear within the engine.

Both cars were taken into the Hyundai dealership where they were purchased & my car “PASSED” the inspection.

HOW is it NOW the are having the problems the recall should have fixed?? I'm scared to drive our Sonata Limited now since it had problems just 2 weeks ago. I can't afford TWO new cars!

Help please!!!

The engine seems weird for about 2 months leading up to it. I had 2 stalls when driving at a slow speed. I had the oil changed 10 days prior to the engine seizing. It still seems weird. I booked an appointment with the dealership for a Friday (3 days before it seized). They did some work on the car (incidental) and I mentioned to them the weird engine perception and knowing about the metal shavings in the oil pan. They said they would look but would have to charge me $150 to take the pan off and look. They told me they looked and everything was fine.

I took the car home and it worked ok (i don't drive much on the weekend). On Monday morning i left home and about 1 mile from home i turned from a stop sign towards my freeway entrance. Mid intersection my car stalled and i coasted into a parking lot before the freeway (lucky for me). I called a tow truck as the car would not start/turn over. It was towed to Hyundai and we discovered the engine was seized. They replaced it under the extended warranty due to the recall. they provided a rental vehicle for 3 months whilst they waited for the replacement engine (short supply).

Other than the $150 I was out for the inspection that turned up nothing, it did not cost me anything.

I discovered recently that when they pulled my engine out they put the old parts back in there such as the timing chain. That's weird and cheap. Why not offer to have me pay to replace the timing chain whilst the engine is apart or service the gear box etc. Now i have to pay more to replace the timing chain. The whole experience was a pain and waste of my time.

1. Originally acceleration problem
2. Called to Tow to dealership
3. Car wouldn't start
4. Mechanic started and towed off
5. Service Tech no Codes showed Drove Stalled Restarted Car caught on fire / or smoked Melted something
6. Needs New STARTER
7. Mega Money $$$$$ ...not covered etc.
8. O'k new Starter repair
9. Couples days later...stopped in for update
10. ENTIRE ENGINE GONE...something...something... oil wasn't even going through engine...metal...blah...blah...$$$$
11. Talking to Hyundai...covers engine
12. So I only need to pay for the Starter ?
13. Hyundai covers all because...1 failed....messed up 2....which messed up 3 ...which messed up 4...
14. Will repair...couple weeks for new Engine...
15. or maybe a month or two...etc
16. Went back and made plans to get courtesy car
17. Courtesy car Hyundai Sonata 2018...12 miles on it
18. drove 50 miles
19. WARNING Light came on WARNING BATTERY DISCHARGING...turn on car to run apps ????? Talked to Hyundai Service...Take in to check Talked with 3-7 Customer service and transfer calls etc. Plan = Take in to Check

The engine on my 2011 Hyundai Sonata was replaced under the recall 2 years ago when the engine seized up while I was driving down the highway. After I was initially told by the dealership I would be responsible for the cost I told him I knew about the recall and it ended up being replaced. NOW fast forward 2 years same vehicle all service has been maintained the engine seized up again and after the dealership took the engine apart the engine is full of sludge. The dealership is again telling me I will be at fault for not maintaining the vehicle. I told him I have the receipts of all maintenance and he said Hyundai doesn't care about your receipts all they care about is the pictures we took after we tore the engine down. He said he has submitted pictures 4 times in a week and a half and Hyundai still has not accepted fault. I cannot afford to put another dime into this car for an obvious problem with Hyundai engines and no one can help me or is willing to. I don't know what to do.

My 18 year old son was driving on the freeway when he said he heard a loud screeching and suddenly the engine stopped without any other warning. He could have been seriously injured but was able to drift to the side of the freeway. Called AAA and had it towed to dealer where I was told that since I had taken the car in 2016 for a recall that involved the engine, there was an additional 20k extension to my warranty. Dealer took pictures sent to Hyundai USA and received the authorization back that they found some metal shavings in the engine but everything was clean, so I had taken very good care in maintenance so they could not blame me for causing the seize.

My question now is that I am going back and forth with the dealer and they keep playing word games with me. I asked them am I getting a brand new pristine engine from Hyundai to replace my seized one and they replied that yes I am getting brand new parts..which sounds to me like they will us my engine "housing" and all other original parts that they do not consider as part of the failure and just throw in parts that broke? I am not a car person so not familiar with the right lingo to use, but I certainly do not trust if they use parts form my old engine that were involved in a burnout/seizure and throw in new parts. Makes me suspicious since they only offering 1 year or 12k miles.

What is the replacement that I am entitled to? Am I entitled to a brand new pristine engine with no miles on it?

Thank you for your time in reading and reply.

Bought my 2011 Sonata in Dec 2012, as a certified pre-owned from a Hyundai dealer in Dayton, OH. Have never had a significant problem with it, thank goodness.

Friday, May 18th I was driving on a vacation 2 hours away when there was this horrible clicking sound coming from my engine. I seemed to worsen when I accelerated. It almost sounded like a rock had flown up under the plastic barrier under the front end and was bouncing around. Was able to limp to a local service station and the first thing the good ole' boy checked was my oil. It registered about 1/2 inch on the dip stick. He stated (quite accusatory I might add) that I shouldn't drive my car without oil. I stated that I had just had the oil changed mid-March and still had 1500 more miles until my next change. He found metal flakes on the dip stick and said my engine was toast and that I would never make it back to Dayton.

I called AAA and had it towed back to Dayton (thankfully I got the first 100 miles free, so only had to pay for 25 miles out of pocket.) Unfortunately, the dealer only does oil changes on the weekend, so I had to wait until Monday to get an answer. Found out about the recall and when I submitted my VIN, it showed my car was affected my the recall. I was nervous at 108,000 miles and I thought for sure they would accuse me of not getting my oil changed.

Got a call form the deal today saying they found metal shavings in the oil pan and they submitted pictures and a request for a new engine, but we had to wait for approval. They also said they would pay for a rental car in the mean time, but only after the approval came in. Waiting to hear back, but might be a few days. He said 9 times out of 10 they approve the new engine. fingers crossed

Update from Jun 5, 2018: Update Heard back from Hyundai on May 24th and I was approved for a full, brand new engine replacement and a rental car for the entire time they had my car. WHEW! Going on 2 weeks now, but they said it would be the end of June before I heard anything.

Thankfully Hyundai came through for me. Good luck everyone!!

Was driving back home from a friend house, about a little over an hour away. Entering the freeway, I give it some gas, as most Californians do. I then hear thumping sounds as the RPMS get higher (almost like a flat tire). After it went away I paid no attention to it. Turned on the A/C and radio and drove home. Getting off the Freeway, I roll down my windows and hear ticking. I've heard this ticking in the past (at about 72k miles, but Hyundai would always say it was normal), but this time it was very noticeable to where the people next to me kept looking at my car. As I accelerated, awful and very very loud knocking coming from the engine. I had loss in power, and was scared that I wasn't going to make it home being almost 11pm at night.

The next morning I checked the oil and had about 1/8 showing on the dipstick. It started rough with a lot of knocking and shaking. The oil light would also flash intermittently. I called the dealer, told them what happened and that I would attempt to drive it over since they are only 15 minutes away. There are 2 hills to get to Puente Hills Hyundai, so it was nerve racking. I drove it slow, and luckily we made it over both hills. When I came to a stop the oil light flashed and then fully illuminated. As I accelerated it turned off. When I was about 3 minutes away, the car started losing power (could only go 40mph max). It then started grinding and squealing. About a minute into hearing that noise, I look down at my dash, the lights are all on and the engine stalled. I pulled over into a Walmart about 2 blocks away from the dealer. Called a tow truck (in which 1 hyundai tried to say we did not have an extended warranty when we said the engine stalled. 2 they gave the driver the wrong directions)...

Brought it to Hyundai finally, fingers crossed that they would replace it being the car only has 90k miles. Luckily it got approved by Hyundai for a new engine within a few hours. Picked-up my loaner car, and here it is almost 1 week later and I have my Sonata back. Pretty fast turn around. One person just dropped theirs off and it only had 30k miles. So my guess is, they're just ticking time bombs. At least for the dealer I go through, they were getting replaced.

The new engine is quiet now, clean oil. The only thing that stays the same is the ODO. They don't roll it back to 0 miles. So if you plan on keeping your car after the engine replacement, keep a log. But if your engine has not died yet, no matter the mileage, I would advise to get rid of it as soon as you can. Hyundai will not replace your engine until it seizes. They will just keep putting oil in it to prolong it. Take it from someone that has been having engine issues since 70k miles and nothing was ever done about it up until the engines death. That's why they replaced the engine oil dipstick from Yellow to Red-Orange. They raised the oil level a little higher.