Notes: The 2016 Tucson comes with a dual-clutch, 7-speed transmission. But Hyundai forgot to tell you about one key phrase – zero-move. That's right, an alarming number of owners have said their SUV wouldn't accelerate after a stop.

Turns out that's because the transmission's application logic has been stumbling all over itself. Hyundai recalled the issue in September 2016, but it's difficult to say if owners are out-of-the-woods, or if this is just a sign of things to come.


really awful
Crashes / Fires:
2 / 3
Injuries / Deaths:
0 / 0
Average Mileage:
11,512 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2016 Hyundai Tucson drivetrain problems

drivetrain problem

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2016 Hyundai Tucson Owner Comments (Page 1 of 20)

problem #398

Aug 312020


  • 109,904 miles


The contact owns a 2016 Hyundai Tucson. The contact stated that while driving 70 mph, she heard an abnormal popping and grinding sound coming from the engine. The oil light warning light became illuminated on the instrument panel. Despite the vehicle losing power, the contact was able to drive the vehicle to her residence. Due to the failure, the contact had the vehicle towed to an independent mechanic where they diagnosed the vehicle with engine failure. The dealer nor the manufacturer had been notified of the failure. The vehicle had yet to be repaired. The failure mileage was 109,904.

- Forest Lake, MN, USA

problem #397

Mar 012016


  • miles
Not long after I got the car I began experiencing issues with acceleration. My car would be very slow to respond when I put my foot on the accelerator, which could have led to numerous collisions (for example, there have been times where IM turning left and need to go before oncoming traffic reaches me but the car hesitates to move. This hesitation is also often evident when IM trying to speed up and merge onto the highway). I ended up emailing Hyundai usa in March of 2017 to inform them of my acceleration issues. I was surprised to receive an email and a phone call back, and was hopeful they would provide some answers that would help fix the issue, but in the end, the response I received was basically what do you want us to do about it? I am now experiencing additional problems with the car. After the car has been parked for a little while it will jerk and shudder as I press on the accelerator. It will also do this after accelerating from a complete stop.

- Houston, TX, USA

problem #396

Apr 012018


  • 1,200 miles
The contact owns a 2016 Hyundai tuscon. The contact stated that while attempting to accelerate, the vehicle had experienced jerking and vibration. The failure mainly occurred from a standing start. Additionally, while driving at various speeds, the vehicle would not immediately accelerate when pressing the accelerator pedal. The vehicle was taken to the local dealer (king Hyundai located at 1399 S federal hwy, deerfield beach, fl 33441) who performed a software upgrade but the failures continued to occur. The manufacturer was not notified of the failure. The failure mileage was 1,200.

- Plantation, FL, USA

problem #395

Jun 302020


  • 82,000 miles


The driver and back passenger door handles both just jammed one day, the driver window switch shorts out, dash lights will flash on and off randomly, the dealership has already replaced the transmission and the engine has been ticking for months and the dealership says its due to low oil and refused to look into it. Now its to the point of total engine failure.... please help me I havnt even had it for 2 years yet

- Chambersburg, PA, USA

problem #394

Jul 152020


  • 34,871 miles
Our Tucson shifted down as we pulled into an intersection and would not move more than 5 mph. We were nearly struck by a tractor-trailer. This is the third serious incident involving the transmission in this vehicle. We will not drive it until Hyundai replaces the transmission.

- Bartlett, IL, USA

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problem #393

Mar 102020


  • 45,000 miles
This vehicle is equipped with a dual clutch transmission. On several occasions (about twice a month, in various types of driving conditions), when attempting to accelerate from a slow roll or a complete stop, the engine has revved freely and the vehicle did not move forward, despite being in drive. This obviously creates an incredibly unsafe condition, since the loss of propulsion happens entirely without warning and can result in a collision. Hyundai is aware of issues with dual clutch transmissions in 2016 and other model year vehicles, and has issued a tsb to address problematic units (tsb # 19-at-002H). Despite the fact that my vehicle consistently and predictably exhibits symptoms identified in the diagnostic portion of that tsb (judder when coasting from a stop), my local Hyundai dealer has consulted with Hyundai corporate and concluded that the transmission is performing as designed. They were not able to replicate the loss of propulsion that I described. No repair prescribed by the tsb was performed.

- Parma, OH, USA

problem #392

Apr 012017


  • 5,000 miles


The contact owns a 2016 Hyundai Tucson. The contact stated that after coming to a complete stop, the vehicle hesitated to move forward while depressing the accelerator, without warning. The vehicle was previously taken to manly Hyundai (2755 corby ave, santa rosa, ca 95407) where an unknown software update was performed on vehicle however, the failure persisted. The contact linked the failure to NHTSA campaign number: 16V628000 (power train, electrical system). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 5,000. The VIN was unavailable.

- Santa Rosa, CA, USA

problem #391

Jun 092020


  • 90,000 miles
Got this car at the dealership in July last year. A few weeks before this happened you would notice a hesitation from the car to move forward when you press the gas pedal whiles driving on the road. The engine began to make loud knocking noises one morning and broke down while driving on the street. Got it towed to a Hyundai service shop and they are talking about making a "goodwill" repair which will end up costing $4800. I have read many complaints noted from the 2016 Tucson owners who experienced the same issues with their cars. This is obviously a manufacturing defect. The vehicle has been recalled before for a Tucson secondary hood latch recall campaign.

- Jessup, MD, USA

problem #390

Oct 112019


  • 45 miles
The rear trailing arm was broken

- Naranjito, PR, USA

problem #389

Jan 182020


  • 60,000 miles
My car keeps having issues with acceleration. It manually shift gears when I try to go to 40 mph. I fear for especially getting into highways since I struggle to keep up with traffic upon entering. I have taken it to the dealer already and problem persists.

- Addison, IL, USA

problem #388

Jun 012020


  • 80,000 miles


The transmission is not changing gears, dragging. The left tail light has gone out like 3 times in 2 years. I see a recall on transmissions on Tucson my year model but when I enter the VIN it says no active recalls not sure what to do ?

- Antioch, TN, USA

problem #387

Jun 012019


  • 35,000 miles
The contact owns a 2016 Hyundai Tucson. The contact stated that while accelerating from a stop, the vehicle hesitated. The contact stated that there was a temporary hesitation and then the vehicle would lunge forward and then return to operating as intended. Williams Hyundai located at (2845 E saginaw St, lansing, mi 48912 517-484-1341) was contacted and informed of the failure. The contact was informed that the hesitation was normal due to the dual clutch that was installed in the vehicle. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. There was no additional assistance provided. The approximate failure mileage was 35,000.

- Lansing, MI, USA

problem #386

Mar 032020


  • 47,545 miles
As I was pulling onto highway from a complete stop, the car paused and revved engine and then kicked into gear and went. This is a safety hazard, as there were other vehicle driving towards me, and the car would not go for a few seconds.

- Fort Mccoy, FL, USA

problem #385

Mar 032020


  • 28,000 miles
My 2016 Hyundai Tucson eco dct has a dangerous random "shudder/hesitation" safety problem that needs to be resolved. A "shudder / hesitation" randomly occurs at slower speeds. I've brought up my concern each time I have had my vehicle in for regularly scheduled service. I have only 28000 miles on it. The mechanics report that "it didn't occur for them, or show-up on their computer, so they say they can't do anything about it". I've explained each time that it occurs randomly, and mostly at slow speed when slowly coming to a stop, when parking pulling in or out of a space or driveway, at stop signs either slowly stopping, or proceeding forward at a light or intersection, and sometimes when trying to turn into the flow of traffic. I am positive that Hyundai is very aware of what the problem is with the 2016 Tucson eco dct. I recently received a letter from Hyundai referring to a 'proposed class action settlement', but it was expired already ! I mentioned there were over 300 complaints of a similar "shudder / hesitation" on one web site alone! this is a dangerous problem that could result in a rear end or intersection collision because of the "shudder / hesitation" that occurs randomly. I have passenger witnesses as well. There is definately a dangerous safety defect causing a "shudder" in the 2016 Tucson eco dct that needs to be resolved. I was given a Hyundai complaint dept. Number to call, and I reported the problem. The claim administrator seemed quite aware of similar complaints. He gave me a claim number, and said he would call me back Monday, to 'set up another service appointment', and "arrange for a specialist" to be there. I received a call on Wednesday, and was now informed "there was nothing more he could do", and he was "closing out my case number, and suggested I just bring it to the dealer again", and re-file a new claim# !

- San Diego, CA, USA

problem #384

Feb 172020


  • 42,500 miles
Hello, I bought a used 2016 Hyundai Tucson eco less then a month ago from autonation that had only 40,000 miles on it. Within 2 weeks of buying the vehicle, the check engine turned on for a P259F trouble code for a turbocharger position sensor that I had got from using autonation's vehicle app. Naturally, I called autonation to have my car fixed, but the engine light had gone off before I brought my in vehicle in for repairs. When I did bring my vehicle in to the dealership, they confirmed that there was a check engine light on from my turbo, but that it had gone off and that the car was functioning normally, and to go to a Hyundai dealership for a special diagnostic if the issue consisted. On the same day of getting my car back, I started noticing engine performance issues, my acceleration would be affected by 1 to 2 seconds where the car would not go, and when it would finally notice the throttle it would jump kick the car. Also the worst of all, it also cut out at one point where it did not want to give any sort of throttle at all, I needed to have my foot all the way down on the pedal to just go 30 mph. During that time I noticed that the engine would be revving high while no speed was being gained, and no check engine lights where going off either. Because of that, I was almost involved in an accident where I could not accelerate out of an intersection when making a turn. What makes me believe this is the turbo electrical problem, is that the way I got my car to accelerate normally is that I parked it and restarted it, after that it started accelerating normally, but at times the acceleration would still be affected.

- Phoenix, AZ, USA

problem #383

Jan 062020


  • 60,000 miles
This issue recur after the first incident that made us go back and forth to the dealership 3yrs ago. Hyundai of seattle should have a full record of this issue. Recently then, our car shows similar issues. The car is slow to accelerate from stop to go. Does not pick up accelerations when you step on the gas. On inclined or climb, engine has a hard time and seems to shake a bit then steady itself after 2 mins as you step in the gas to keep it in motion

- Federal Way, WA, USA

problem #382

Jun 152019


  • 30,000 miles
The transmittion fail and doing a hits in low velocity other sting is when I take a up hills and stop the SUV, it go back quickly and is very dangerous, because the SUV can, T hold in stand by until star the trip

- Ponce, PR, USA

problem #381

Dec 172019


  • 40,100 miles
On Dec 17, 2019 at the intersection of pineville matthews rd and 485 in pineville approx 5:00 pm turning lft on to 485 I was nearly T boned at the intersection due the dual clutch transmission not engaging in 1st gear and then lunging forward when it did.this is the third time this has happened since I have owned the vehicle.the SUV now has 40,000 miles on it. I have taken the car to the dealership each time. Were they will not document what I ask them to document and only record an evasive statement of driving concerns.and tell me in the end we did reset the control module but were not able to replicate your concern. The transmission also shutters at times while in gear. Dealership keffer hyundat matthews N.C.

- Charlotte, NC, USA

problem #380

Jan 072017


  • 15,000 miles
While stopped at a stop sign I let off the brake and hit the gas and the car did not want to move it seemed like it was in neutral and once it starts moving the car starts jerking and slips from 1 to 2nd gear. Same thing has happened at traffic lights, and merging into traffic. After taking it to the dealer and reprogramming the computer it will still do it. The car has 56K miles on it and it seems to be doing it more often now. I really didn't think anyone else had this issue, but after reading up on it, it seems to be a common issue on the 1.6 turbo Tucson. Also the rear brake lights seem to stop working and all of a sudden just work as if anything was wrong. This has happened a few times as well. I'm afraid we're are going to get into an accident because of this.

- Orlando, FL, USA

problem #379

Nov 122019


  • 29,000 miles
Recently bought 2016 Hyundai Tucson limited and the car has 29,000 miles on it. When in traffic and remove my foot from the brake the car with shake as it is about to stall out and then finally kick in and start moving forward normally. I've tried to pull out into traffic and had the car stall for a second before going forward. I don't feel safe pulling out unless I have enough time for the other car to stop just in case the car does stall out. I was told by the deal that the good news is the car is supposed to act like this. Dealers seem to know about this issue but since the computer doesn't throw up a flag they don't do anything about it.

- Baltimore, MD, USA

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