CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
7 / 5
Injuries / Deaths:
7 / 0
Average Mileage:
38,728 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My car is a 2014 jeep cherokee TRAILHAWK the I bought a few mint ago at a keep dealer and after I bought the car 1000 miles later the car broke down due to a problem with the transmission, I took it back to the dealer and they didn-??t wanted to fix it at first -?? after arguing with them for a couple of hours they resided to fix it and only made me pay for the part -?? after they supposedly fix it the car started giving me more problems and the dealer and the dealer didn-??t wanted to fix it anymore
The contact owns 2014 Jeep Cherokee. The contact stated while driving approximately 25 MPH the electronic parking brake suddenly activated causing the vehicle to abruptly stop in the middle of the roadway. The vehicle was taken to the local mechanic who informed the contact of water intrusion into the electronic braking system which caused the electronic braking system to malfunction. The vehicle was not repaired. Additionally, while driving approximately 45 MPH, the vehicle suddenly lost motive power and stalled. The vehicle restarted and operated normally. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 94,000.
For the last 12-months I have been dealing with the vehicle stalling after filling it up. It first started a year ago and was sporadic but for the last 6-months it has been happening every time I fill up. This is a very dangerous situation to be driving down the road to have the vehicle suddenly stall out. The last time this happened was on Saturday, 2/11/23 and I spent the day fighting a stalling vehicle. Since 2020 the check engine light sporadically comes on. Supposedly there is a small evap leak. After looking into this earlier today I discovered this is a well known issue with all Jeep vehicles. Seeing how this seems to be a manufacturer issue the consumer should not have to keep paying out to fix what was not done right to begin with. Please look into both of these concerns.
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle would lose motive power and stall without warning. The vehicle was taken to the dealer where the contact was initially informed that the vehicle needed a new battery; however, despite a battery replacement, the failure persisted. The contact returned to the dealer and was given an estimate for a diagnostic test. The manufacturer was made aware of the failure. The vehicle had not been repaired. The failure mileage was approximately 700.
Similar to NTSB 11504810, when I fill up with gas, my jeep stalls out and dies. I don't lose accessories or anything, I lose engine power. My battery like comes on and my dash says "battery voltage low" "put car into park and then desired gear" it takes a few tries to get it started again and it will buck like it wants to stall out or it dies again completely while I'm driving. Also there are times it is rough changing gears (jerky).
- Drexel Hill, PA, USA
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My vehicle drives about 30 miles before an alert will appear saying to service transmission. Along with the check engine light coming on. Vehicle will not accelerate and on hills will begin to roll backwards. When this happens the vehicle must be parked for at least 15 minutes and then on startup all codes will reset and return back to its normal operating. Took to dealership several times with error code P1DA9 and there was nothing that could be fixed.
Recently, after evertime I fill up with gas, my jeep stalls out and dies. I don't lose accessories or anything, I lose engine power. My battery like comes on and my dash says "battery voltage low" "put car into park and then desired gear" it takes a few tries to get it started again and it will buck like it wants to stall out or it dies again completely while I'm driving!
My Jeeps Transmission is going into Neutral while I'm driving in the freeway I'm unable to accelerate and at times have lost power in the freeway and it restarts when I put into park or turn it off. when I place on park or turn off, the system restarts. I had a recall supposedly fixed for this issue back in 2016 but the problem restarted again several years ago. I took the jeep to Norco Jeep in California in December 2022 and they stated they would "email Chrysler" and I have sent 3 follow up messages and no replies or responses. The mechanics at the dealership stated there was loss of control because the tires have different measurements. I mentioned to them I replaced all 4 tires 2 years ago and problem has still been ongoing. When the car is about to lose power, the transmission light goes on and starts losing velocity while in the freeway or in the streets ( mostly freeway) from 65 mph to 40, and then 20mph and at times it stops if I'm going uphill and starts rolling back. I am very worried for my safety and the safety of my 3 children and I am sending this email in the event of an accident to proof that I have made attempts to receive assistance. I'm in need of urgent assistance. Thank you
the Vehicle has a lot of issues primarily involving the Transmission. The transmission does not shift correctly. The automatic shifting is very erratic. Shift very low sometimes at 2000RPM, and then other times a very high at over 5500RPM. During acceleration, it makes a grinding noise and a very rough shift which can pretty much push you forward from your seat. I took the Vehicle to be serviced several times while still under warranty to the Manhattan Jeep Service Center and every single time they said the computer needed to be updated, and after a few miles, it would go back to doing the same thing, rough shifting.
It appears there is a problem with the engine oil cooler part that jeep need to fix so customers do not need to worry about oil leaks due to poor manufacturing of plastic parts Oil cooler fix is not cheap and why they put plastic parts near an engine that gets hot.
Electronic park brake engaged without prompting. Dash indicator lights for Park Brake & Transmission Service along with 'D' for Drive on dash flashing. Could not move car due to park brake engaged. Took several restarts to disengage it. Happened twice with no dash warnings between incidents. Park brake engaging while driving is dangerous and I don't feel safe in this vehicle as I have had a prior issue with losing acceleration on the freeway leading to a scary event.
When driving the vehicle it shakes tremendously and a message comes on that say shift gear to park when we are in drive we shift to park and the vehicle shuts down we could be driving at a speed at 45 and this just happens. This issue happen three times before the vehicle was able to completely start up to get us home. We took the vehicle to the dealership when under warranty they refuse to check it because no indicator light was on.
The contact owns a 2014 Jeep Cherokee. The contact stated that on ten different occasions while driving at various speeds, the vehicle inadvertently down shifted, shuddered, idled, and stalled. The check engine warning light and the shift to park light illuminated. The vehicle was towed to the dealer where it was diagnosed that an transmission bracket needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact then stated while driving at an undisclosed speed, the vehicle stalled without warning. The vehicle was towed back to the dealer where it was diagnosed that the transmission bracket needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure and assisted with some of the repairs. The contact was provided a case number. The failure mileage was approximately 19,000.
The contact owns a 2014 Jeep Cherokee. The contact stated while driving at an undisclosed speed there was an abnormal sound coming from the exhaust system. There was no warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed the failure as a faulty cracked pipe in the engine to the exhaust. The contact stated that the motor mount and transmission bracket also needed to be replaced along with the pipe. The vehicle was not repaired. The contact stated that the transmission bracket was replaced a year ago. The manufacturer was not notified of the failure. The failure mileage was 95,171.
It is well known on Jeep Cherokees from 2014 forward use plastic oil filter housings instead of metal. Plastic part in this heated area causes failure and leakage of oil into exhaust manifold. This problem is so prevalent that all Jeep dealers and other repair shops know that Chrysler Jeep Dodge can-€™t even keep up the demand for the part replacement, AND still they do not make it out of metal. This problem is well known and costs $ 1000 - 1300 to repair. Why is NHTSA not forcing Jeep to recall all the Jeeps with problems and replace the oil filter housing with a metal product !! This is abuse to loyal Jeep owners, with a known problem which all participants are aware of, but no one is holding Jeep accountable !
After filling up the gas tank the engine stalls at stop light. I must quickly place car in park and restart the engine. This happens multiple times as I drive home. Then as I start driving again the engine seems to be hesitant and feels like it is "bucking" me. After the first time this happened it seemed to go away after fuel level in tank went down. When I filled the tank again the problem reappeared. This has happened twice to me. This is really a life threatening hazard.
Car lost power and warning message on dash said to shift to park at o miles per hour.check engine light was on. When I bought this Jeep it lost power the first or second week of ownership. I took it back to dealer and they said they couldn-€™t find anything. The car would loose power and the above message would come up. Could happen when driving ar after take off. Problem has not been reproduced. Dealer said wire shorted out and burnt. Check engine light came on it also read message on dash stating to restart at park at zero speed.service transmissions, service park brake also would not dtart. This is about the deventh time this has happened in less then a year
I was driving on the highway and all of a sudden my car wanted me to shift into P to park while i was still in drive. My vehicle was hit passenger side as well in a hit and run incident. I pulled over and waited awhile and called the police then brought my vehicle home because it was not totaled. I tried to get coverage from my GEICO insurance but they were unable to help. Then February i was in a rear end collision from another gentleman on the way home from work. My vehicle was being repaired for a month and some change until i got it back. At first I thought it was the battery or alternator going bad, but a diagnostic test showed normal for both. I-€™ve tried different gas thinking it could be bad gasoline. When the vehicle shuts down it-€™s difficult to get it to restart. Now it is saying service 4WD which i believe is something with the transfer case because its not the axels or differentials which I had replaced from Jeff D Ambrosia. Looking for assistance to get my vehicle driving safe and possible reimbursement or help, I have all my receipts from what has been done to my vehicle since I first bought it in 06/20/20 For my birthday present. There is a lot of more information that i want an advisor or assistance to know as far as what i have already paid out of my own pocket with dates and receipts (battery, axels, rear diffs, alternator, etc) and try to diagnose it from there. I know about the mechanisms myself and my buddy who is an authorized mechanic. I am sure that after hearing all the difficulties and safety issues i have had i may be able to get some serious help and even possibly with my right side of my vehicle ! Thanks
Acceleration and emergency brake when I put on the brakes the car accelerates and trying to get on expressway its a long time before the car can go full potential. The emergency brake comes on unexpected. I dont fell safe when emergency brake comes on at any givin time. If I brake after I let go of brake car accelerates and going on a curve is the same and its very scary. I took to dealer for recall and they updated nodule for gears I went back and they did update on transmission nodule. Got the car back 2 days ago the first day it started again on acceleration after braking. The 3rd day engine light came on. How can they sell a Jeep like this my life is valuable and I dont feel safe. I dont try my car far scared if I get in to an accident and I only had this car for 6months been going back and forth literally everyday to fix the issue and noone is doing anything. Please do something. It has been inspected 4 times and they cant find what the problem is. No warning till 4 months after purchase then engine light was coming on and off.
A D V E R T I S E M E N T S
- Lodi , CA, USA