CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
7 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
34,335 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On Friday, 9/19/14, my 2011 Jeep Grand Cherokee almost killed me. I was driving between va and NY via I-81 for a family funeral. I stopped half-way there for lunch and then experienced a problem starting it. Hitting the start button, it would not start, and would not stop trying to do so - it kept cranking and would not stop until I opened the door. It did this 3-4X, and then it started. It had never done this before. I continued on, more cautiously. An hour later, while passing several big rigs, part of the electrical system stopped working. I lost power steering, accelerator function, and my dash lit up - and the engine continued running and even revved despite the lack of the accelerator. My brakes also didn't work for approx. 10 seconds. The road curved, and I almost lost control and flipped the Jeep trying to avoid the big rigs, which were slamming on their brakes all around. Ultimately, I was able to pull over with no accident or damage and turned the vehicle off. After 15 minutes, it re-started, and I was able to get to my destination with no other problems. Upon arrival, however, I experienced the same things while testing it at very low speeds on back roads. After the funeral on Saturday, I was able to get it to the local dealership, where it still is undergoing diagnostics. I had to travel back to va on Sunday, and now have to rent a car, deal with long-distance repairs with an unknown dealership, and travel back to NY to get it once repaired. The dealership indicated it sounded like a tipm issue, which I have learned Jeep/Chrysler know about, but have not recalled. I have previously experienced minor electrical issues (flashlight never worked, multiple back bulbs, etc), which the dealership indicated may indicate tipm issues since the day I bought the vehicle, but were always dealt with as isolated repairs. Please help with a Jeep/Chrysler tipm recall!
On Friday, 9/19/14, my 2011 Jeep Grand Cherokee almost killed me. I was driving between va and NY via I-81 for a family funeral. I stopped half-way there for lunch and then experienced a problem starting it. Hitting the start button, it would not start, and would not stop trying to do so - it kept cranking and would not stop until I opened the door. It did this 3-4X, and then it started. It had never done this before. I continued on, more cautiously. An hour later, while passing several big rigs, part of the electrical system stopped working. I lost power steering, accelerator function, and my dash lit up - and the engine continued running and even rev'ed despite the lack of the accelerator. My brakes also didn't work for approx. 10 seconds. The road curved, and I almost lost control and flipped the Jeep trying to avoid the big rigs, which were slamming on their brakes all around. Ultimately, I was able to pull over with no accident or damage and turned the vehicle off. After 15 minutes, it re-started, and I was able to get to my destination with no other problems. Upon arrival, however, I experienced the same things while testing it at very low speeds on back roads. After the funeral on Saturday, I was able to get it to the local dealership, where it still is undergoing diagnostics. I had to travel back to va on Sunday, and now have to rent a car, deal with long-distance repairs with an unknown dealership, and travel back to NY to get it once repaired. The dealership indicated it sounded like a tipm issue, which I have learned Jeep/Chrysler know about, but have not recalled. I have previously experienced minor electrical issues (flashlight never worked, multiple back bulbs, etc), which the dealership indicated may indicate tipm issues since the day I bought the vehicle, but were always dealt with as isolated repairs. Please help with a Jeep/Chrysler tipm recall!
While driving the ABS, and tracking lights came on. Made it home, and notice that the fuel pump continued to run when the ignition was turned off. Started the Jeep back up, and the brake pedal went to the floor. Had Jeep towed to thd Dodge dealership. Estimated cost, 1,300.
2011 Jeep Grand Cherokee. Consumer writes in regards to brake booster recall notice issues. The consumer was informed by the dealer, the part was not available.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic), but the part needed to repair the vehicle was unavailable. The contact took the vehicle to the dealer and was informed that the vehicle needed additional repairs other than the recall remedy. The manufacturer was not notified. The contact had not experienced a failure.
- West Harrison, IN, USA
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Received a recall on the brakes. Took the truck into golling Jeep in bloomfield hills mi on 8-7-14. Was called back to let me know it was also a bad brake booster. It is now 9-15-14 over 5 weeks later and the truck is still not fixed. I'm told they don't have the parts and they have no idea when they will be in. This is affecting my ability to do my job due to lack of a comparable vehicle and in turn causing me stress.
Filing a complaint because Jeep/Chrysler has failed to remedy a recall situation in a timely manner. Received notice May 2014 on need to recall brake booster, have attempted to schedule repair since then but told there is a nationwide parts shortage and am on a waiting list. Was told this won't be an issue until freezing weather, but live in northern midwest and freezing weather is now - still no promise the parts will be in anytime soon.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) and NHTSA campaign number: 14V391000 (electrical). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The VIN was unavailable. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle was stopping poorly. The vehicle was taken to a dealer. The technician diagnosed that the brake booster needed to be replaced. The contact received a notification for recall NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). However, the part to do the repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The failure had not been repaired. The failure mileage was 67,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) and NHTSA campaign number: 14V391000 (electrical). The contact stated that the parts were not available to perform the recall repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign id number: 14V154000 (service brakes, service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. The manufacturer was not notified. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic); however, the part needed for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received two recall notifications for NHTSA campaign numbers: 14V391000 and 14V154000 (service brakes, service brakes, hydraulic). The part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
On 5/18/2014 I lost all power assisted braking due to a failed brake booster. On Monday, 5/19-2014 I had it replaced at a local shop in shields, mi. In accordance with Chrysler's recall notice P14-NHTSA 14V-154, I submitted a reimbursement request for $382.82 to Chrysler customer assistance at P.O box 21-8007, auburn hills, mi later that month and a submitted a follow up request on August 5, 2014. To date I have received neither a reimbursement nor acknowledgement of my requests.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) in may of 2014. The contact notified multiple dealers on several occasions in reference to the recall and was informed that the parts were still unavailable to repair the vehicle. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) was received in may of 2014. The contact stated that that the dealer was contacted on several occasions where they informed that the part was not available. The contact did not experience a failure.
The contact owns a 2011 Jeep grand chreokee. The contact received notification of NHTSA campaign number:14V154000 (service brakes, service brakes, hydraulic). The part to do the repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN number is unavailable.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Sterling, VA, USA