CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
7 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
34,335 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). However, the part to do the repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) and NHTSA campaign number: 14V391000 (electrical). However, the parts were not available. The contact mentioned that the vehicle had to be added on a waiting list. The vehicle was not repaired. The manufacturer was not contacted. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). However, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign number: 14V154000 (service brakes, hydraulic. However, the part to do the repair was unavailable. The contact stated that the manufacturer has exceeded a reasonable amount of time for the recall repair. The manufacturer has not been made aware of the issue. The contact has not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign number: 14V154000 (service brakes, hydraulic). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- State College, PA, USA
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The contact owns a 2011 Jeep Grand Cherokee. The contact received notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
Chrysler has a recall number14V-154. I have tried to get the recall taken care off at several dealer ships in the greater detroit area w/O success due to missing parts. About two weeks ago the brake booster on my Jeep went suddenly out and I barely avoided an accident. I estimate that the loss of brake power is around 80-90%. many times I am towing a boat and if that would have been the case when the brake booster went out I could not have avoided crashing into the car ahead of me. The re-call notice is taking the issue way to lightly. " the driver may be required to apply additional application force to apply the brakes during sub freezing driving conditions" the fact it with all the force I could apply the car barely came to a stop. No warning about to avoid towing. And certainly the temperature where way above sub freezing. Since the incident I have my car in the shop and as of today nobody is able to tell me when they will receive parts. This issue is huge and Chrysler has to understand the big potential of fatal or badly injured crashes especially when considering the towing capability of that vehicle. I am also sure that Chrysler is selling new cars which have the new part in question installed instead of taking care of current owner how are in danger losing their brakes while driving daily. I am also convinced that cars returned on lease will have the new components installed so they can be re-sold. I hope this complain finds the right ear and makes Chrysler put a higher priority and urgency on this matter. At the moment they see it to lightly.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, hydraulic); however, the parts needed for the repair were unavailable. The contact mentioned that the manufacturer exceeded a reasonable amount of time for the repair. The dealer did not expect to receive enough parts to repair the vehicle. The contact was placed on a waiting list with seventy other names. The manufacturer stated that they were trying to expedite the process. The contact had not experienced a failure. Updated 12/9/14
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number: 14V154000 (service brakes and service brakes hydraulic) and stated that the parts were not available. The manufacturer was contacted. The contact did not experience a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign number 14V154000 (service brakes, hydraulic). However, the part needed to remedy the recall was unavailable. The manufacturer was not made aware of the issue. The contact had not experience a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that there was air in the brakes upon applying the brakes intermittently. The contact applied force to the brake pedal to ensure the vehicle came to a complete stop. The contact received notification for recall NHTSA campaign id number: 14V154000 (service brakes and service brakes hydraulic). However, the parts were not available in order to perform the recall repairs. The contact mentioned that after several months the parts became available and the vehicle was repaired. The manufacturer was notified of the failure and the delay. The failure mileage was unknown.
P14/NHTSA 14V-154 recall was not conducted even after we brought the car in and then I contacted [xxx] at the Jeep service dept.. (212 765 6634) three times. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2011 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The dealer could not repair the vehicle for three months because the parts were not available. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the brake pedal failed to respond. The vehicle was taken to a dealer where it was diagnosed that the brake booster needed to be replaced. The contact referenced NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) but the dealer stated that the part for the recall repair was not available. The failure mileage was 60,000.
The contact owns a 2011 Jeep Grand Cherokee. While driving 40 mph, the brake pedal sank down to the floorboard when depressed. An independent mechanic stated that the brake booster needed to be replaced. The contact referenced NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic), but it was not confirmed if the VIN was included. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 52,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The dealer stated that the part for the recall repair was not available. The contact had not experienced a failure.
I was advised in may this year that there was a recall on my car, having to do with the brake booster shield. I called the dealer (pro R Chrysler Jeep 1800 w 104th ave. Denver co 80234)) regarding the repair, and was told that the parts have not come in yet, and I would be notified when they do. About a month later I called again to find out more about the part and repair, and was told I was #20 on the list, and shouldn't be more than about 2 weeks, and I would be called! its now the end of August, called again today, talked to [xxx], and was told again, according to the service manager, none of the parts have come in from Chrysler, and I need to continue to wait until they come in. No other explanation was given. I would appreciate a follow up in this matter. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign id number: 14V154000 (service brakes, service brakes, hydraulic). However, the part needed was unavailable to perform the repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
On 05/06/14 vehicle brake pedal went all the way to the floor and the vehicle would not stop at an intersection. The vehicle rolled through two stop signs with an infant in the vehicle nearly causing two separate accidents. Brakes did not function at all even after brake pedal was pumped. While driving to the dealership a collision occurred with a white tail deer due to brake pedal being depressed all the way to the floor and no slowing of vehicle. At the dealership, they discovered an internal failure of the brake booster. Chrysler would not provide reimbursement after multiple phone calls and vehicle having only 55kmi. On 8/19/14 Chrysler still has not refunded costs associated with brake booster recall P14 / NHTSA 14V-154 for 2011 through 2014 model year Dodge durango and Jeep Grand Cherokee vehicles, which was sent in May 2014. Recall notice states reimbursement within 60 days.
The contact owns a 2011 Jeep Grand Cherokee. The contact attempted to have the vehicle repaired under NHTSA campaign number 14V154000 (service brakes, service brakes, hydraulic) but was informed that the part was not available. The manufacturer was contacted about the issue. The contact did not experience a failure.
A D V E R T I S E M E N T S
- Waukesha, WI, USA