Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.

From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.

By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.


really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
47,431 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Jeep Grand Cherokee fuel system problems

fuel system problem

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2011 Jeep Grand Cherokee Owner Comments (Page 5 of 7)

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problem #44

Sep 222014

Grand Cherokee 4WD 8-cyl

  • 46,000 miles


Jeep hard to start when engine is cold due to faulty tipm and fuel relay. Jeep will attempt to start, but will not turn over. Jeep loses throttle and dies at idle.

- Signal Mountain, TN, USA

problem #43

May 012014

Grand Cherokee 4WD 8-cyl

  • 48,000 miles
Earlier this year I started experiencing starting difficulties with my Jeep. While pressing the start button, the ignition would run but not turn over. Eventually it would start. However, over the summer the problem became worse and on occasion the vehicle would not start and when it did it would stall out. I took it to the dealer on 8/23/2014 and they were able to replicate the problem. They called me and said I had a bad fuel pump and it needed to be replaced at a price of $1,300. While the Jeep was in the shop, I started doing an online search of my problem and discovered the problem that a huge number of people were having - a bad tipm. On 8/26/2014 I went in to pick up the vehicle and noticed on my receipt that they replaced the tipm and not the fuel pump. I presented my research with the service tech and said since this is definitely a design flaw with this vehicle, this should either be covered under warranty or recall. He said that he had no authority to do this and I was forced to pay $1,233.42 to retrieve my vehicle. I have now been made aware of a recall for this problem wherein the remedy will be to replace the fuel pump relay with one external to the tipm at no charge. Since my problem was resolved prior to this recall I am expecting a reimbursement of the $1,233.42 that I have already paid.

- Lexington`, KY, USA

problem #42

Sep 102014

Grand Cherokee

  • 60,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that it took several attempts to start the ignition. The failure occurred several times. The vehicle was taken to an independent mechanic for diagnostic testing. The technician diagnosed that the fuel pump and the relay needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

- Littleton , CO, USA

problem #41

Sep 092014

Grand Cherokee

  • 57,000 miles


The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start on the first attempt. The contact had to wait several minutes before the vehicle could be restarted. When the vehicle restarted, there was a strong fuel odor. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 57,000.

- Anderson , SC, USA

problem #40

Sep 022014

Grand Cherokee

  • 52,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while waiting at a traffic light, the vehicle stalled without warning. The vehicle was able to restart after a several attempts. The vehicle was taken to the dealer. The technician diagnosed that the win module had failed and needed to be replaced. Another technician replaced the fuel pump relay. The manufacturer was notified of the failure. The vehicle was not included in NHTSA campaign number: 14V530000 (fuel). The approximate failure mileage was 52,000.

- Belford, NJ, USA

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problem #39

Aug 282014

Grand Cherokee

  • 57,000 miles
I parked the car in the garage and heard a noise. After searching the whole car, the fuel pump was stuck on. I turned car on and off thinking it would reset and it did not. I had to pull the fuse to turn off the pump. I took it to the dealer and was told that the tipm was bad and will cost $1500 to replace.

- Chicago, IL, USA

problem #38

Jul 092014

Grand Cherokee 4WD 6-cyl

  • miles


Car was shut off, locked and parked in motel parking lot. 45 minutes later, call was made to room that it had rolled across lot, down a hill and crashed into a tanker truck which was refueling @ a gas station. Car was running and in drive. I am doubly sure car had been shut off, placed in park, and locked securely. Weather had been extremely hot that day (+100 degrees).

- Sandpoint, ID, USA

problem #37

Jul 182014

Grand Cherokee

  • 34,000 miles
My wife was driving the vehicle across a busy intersection, an intersection where 2 lanes merge into one on the far side. She was in the through lane, the left lane. Our vehicle lost all engine power. Cars were merging from the right and no one could comprehend that our vehicle was in a failure mode. With engine not running, and bells ringing which no idea why the bells, the power-steering was inoperative and the brakes were very ineffective. She was trying to get the vehicle off to the side of the road, without hitting anyone or being hit. Somehow, she avoided an accident. She's a very small in stature person and it took all she had to steer and stop this 5200 pound Jeep. After letting the Jeep sit, it started up after multiple attempts and we went directly to the Jeep dealership. They plugged in a code-reader, found no codes, and sent us on our way. They would not provide us with a repair work order so we have no paper work. They know what's wrong but are avoiding the issue. It's the tipm! this issue has continued to occur and the fuel pump isn't running when in the failure mode. Sometimes the horn blows by itself! we've had the wipers not function and the window not roll up. The vehicle is haunted. What does it take for a recall NHTSA?

- Beaverton, OR, USA

problem #36

Aug 132014

Grand Cherokee 4WD 8-cyl

  • 44,000 miles
When pressing start button, engine cranks for about 8 seconds and won't fire. Can press start button again, sometimes starts on 2nd or 3rd try, sometimes not until the 6th try. Problem progressed to a condition where the engine was running, but sputtered and did not want to stay running. Was able to drive vehicle home since it wasn't far away. Tow truck has taken Jeep to the dealer and am waiting for part to arrive from New York but have been told it may not be available. Parts and labor are not covered by warranty, dealer states that gas tank needs to be removed for the repair.

- Rosemount, MN, USA

problem #35

Mar 102014

Grand Cherokee 4WD 6-cyl

  • 40,000 miles
While driving in outerbanks, nc. The vehicle decided to shut the 4X4 system off and lower suspension completely, all while driving. My new born son, wife and 4yr old daughter in the vehicle and we are stranded. Paid for towing and after towed the vehicle goes back to normal with no maintenance. Upon returning home vehicle randomly shuts off while in motion, will not start or fuel pump randomly runs and now way to shut off. After some research I am finding this is a common problem with the tipm in these vehicles. You are not able to get the parts as they are on back order and nothing is being done to the manufacturer. Who do we complain to if this happens while my children are in the car and there is an accident. This seems like this will be the only way something is going to be done about this issue.

- Coatesville, PA, USA

problem #34

Sep 152014

Grand Cherokee

  • 60,000 miles


While driving the ABS, and tracking lights came on. Made it home, and notice that the fuel pump continued to run when the ignition was turned off. Started the Jeep back up, and the brake pedal went to the floor. Had Jeep towed to thd Dodge dealership. Estimated cost, 1,300.

- Greensboro, NC, USA

problem #33

Sep 152014

Grand Cherokee 4WD 8-cyl

  • 84,000 miles
Vehicle would not start. Dealer replaced fuel pump relay, mentioned many people were having this issue and that Chrysler may have/need to recall so keep receipt. Suspect it may be the tipm.

- Windham, NH, USA

problem #32

Jul 302013

Grand Cherokee

  • 44,680 miles
My Jeep failed to start on the first 4 attempts. This was one of the many times it has failed to start. My service tech told me it needs a tipm, total integrated power module and that they are know by Jeep to be defective and Jeep needs to recall these before there are anymore accidents. I was also told it will take weeks for a replacement tipm due to the demand of the bad ones being replaced. I was also told this is around a $1300 repair. I bought a extra 5 years warranty and now need to get a rental and have it fixed before it leaves me stranded along the road.

- Portage, PA, USA

problem #31

Aug 142014

Grand Cherokee 4WD 6-cyl

  • 36,288 miles
On August 14, 2014 my 2011 Jeep Grand Cherokee would not start. Over the next two weeks the starting issued got continually worse. The day I took it into the shop to have looked at it took 8 to 12 times to start. The vehicle will crank but not start. The technician performed diagnostic testing and found no fuel pressure when not starting. Technician found fuel pump not being turned on when key is turned. Technician installed a relay overlay harness for tipm circuit. Diagnosis - faulty tipm.

- Lemont, PA, USA

problem #30

Aug 122014

Grand Cherokee

  • 57,000 miles
Had a problem starting the vehicle. Took it to the dealer on 8/27. Was told it could be the tpim and/or fuel pump. Parts are ordered, but they have no idea of when they'll arrive. Now I'm in a rental.

- Baltimore, MD, USA

problem #29

Aug 252014

Grand Cherokee

  • 54,249 miles
Vehicle would not crank over when attempted to start. After several attempts, vehicle eventually started. Flash updates were previously performed on the vehicle to address this issue; however, updates did not prevent issue. Dealership diagnosed problem as faulty tipm. Tipm replaced.

- Indian Head, MD, USA

problem #28

Sep 252013

Grand Cherokee

  • 68,000 miles
Vehicle power shuts down while driving at highway speed, in any and all driving conditions. No power steering, no power brakes, no power, nothing. There is no warning when power goes out. Driver can be stranded in middle of freeway, or off-ramp, or busy intersection. Extremely dangerous. Worse than GM issue. Vehicle cannot be restarted without shifting into park. 2011 Jeep stall on 70mph freeway requires driver to shift into park before a re-start can be attempted (neutral will not allow rolling start). Extreme danger of high-speed rear end collision. Well documented issue on web 2011 Jeep Grand Cherokee tipm. Recall is needed for this safety critical item.

- Canton, MI, USA

problem #27

Jul 112014

Grand Cherokee

  • 57,753 miles
Car made grinding sound when starting. Wouldn't start. Tipm failed causing fuel pump to burn out. Also had to replace ignition switch.

- Dallas, TX, USA

problem #26

Aug 112014

Grand Cherokee 6-cyl

  • 57,035 miles
Vehicle was traveling on highway at 55 mph when it suddenly stalled in traffic. Could not restart after pushing to side of road. Towed to dealer and told that total integrated power module had failed and needed to be replaced.

- Albuquerque, NM, USA

problem #25

Aug 052014

Grand Cherokee 6-cyl

  • 39,000 miles
Several attempts were made throughout the day to start my 2011 grand Jeep Cherokee and it would not start, only a clicking noise. I took it to the dealer immediately and the tipm is bad and needs to be replaced. Obviously, my car is only 3 years old and not under warranty now. The part alone is over $900, which seems questionable that something would go bad so quickly on a vehicle and cost so much to repair. Besides the cost, there are so many complaints for the same issue, and even more serious with the engine cutting off while driving. Is someone going to recall this item before someone gets hurt or even killed"???" I purchased this vehicle, and all my previous Chrysler/Jeep vehicles thinking they were safe for my family; now I'm not so sure. Do the right thing and recall the tipm! in addition, I have made several attempts to get the brake booster repaired due to the recall and the parts are still not in. This has been going on for months now.

- New Orleans, LA, USA

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