Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.

From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.

By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.


really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
47,431 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Jeep Grand Cherokee fuel system problems

fuel system problem

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2011 Jeep Grand Cherokee Owner Comments (Page 7 of 7)

« Read the previous 20 complaints

problem #4

Oct 062013

Grand Cherokee 6-cyl

  • 45,000 miles


Tipm- I went to start my Jeep this morning that felt like a weak start up, it then hiccuped and died. Thinking it maybe just a one time incident, tried again, with the result of the starter just cranking for about 5-6 seconds. This repeated multiple more times before I called a tow truck to take to a local mechanic. It was diagnosed with bad fuel pumps, and the cost to replace was $1600. This prompted me to call the dealership and ask if that's even possible. After explaining the issue at hand, the service manager told me that he doesn't believe the issue to be caused by faulty pumps, but from the tipm. This is obviously not the first time he has heard of this issue. I then did some research on the web and found this to be a pretty prevalent issue amongst owners of this year, make, and model. When I called him back to see if the backorder issues were true, he told me it would take around three weeks to get the part. I immediately asked for the Jeep corporate number, called them, and began to speak to a guy about it there. He told me that the production rate was one per 7 days... and that coupled with there are tons of these cases out there is why it was going to take a while to get the part. He went on to tell me that sounds crazy, but its just how fast, (or slow) they are producing them. I asked if the new product was a replica of the original and he said this is a solution for the previous one and would fix the problem, not just a bandaid. He advised me to have it fixed and hope the recall comes and I would be eligible for a reimbursement. With the price of this fix being so high and the amount of people affected, this has to be recalled. Please have anyone having this issue file a complaint here. This customer service rep told me there just hasn't been enough formal complaints about it to validate a recall....

- Fort Lauderdale, FL, USA

problem #3

Sep 172013

Grand Cherokee

  • 35,000 miles
Thanks for the chance to post, I too have been experiencing the same issue. I noticed it a few weeks ago when my battery started showing signs of going dead. I also heard the noise after exiting the truck in the evenings. I thought the noise was some electronics resetting itself, but thought it would eventually shutoff. I did not think this could be killing my battery. I too had to buy a battery thanks cost me a pretty penny now to learn it too would be dead soon. After going to the dealership today for an oil change the truck died in their service bay. Not even five minutes after leaving, the service rep called me and explained how they had to push my truck to their service bay due to a bad totally integrated power module (tipm). We are now with out a vehicle for an undisclosed time and still have the obligation to pay for a product of no use. Chrysler has to find way to address this or it can cost them dearly in reputation and in the pocket if the results don't get better. A recall would be a start but people are without vehicles with monthly payments! not a good look Chrysler looks like a class action situation.

- Baltimore, MD, USA

problem #2

Sep 062013

Grand Cherokee 6-cyl

  • 35,650 miles
My 2011 overland began hesitating while driving on Friday 9/6. was able to return home safely. Turned off the engine and then was unable to restart the vehicle. Had the vehicle taken to a local dealership and was told that the tipm module had failed which Chrysler is aware of the faulty part and has already changed manufacturers. I was told due to a back order the dealerships are limited to ordering only one module per week and therefore no eta could be given for my vehicle's repairs. I called the Chrysler corporate offices and was told that they would attempt to expedite the part and I could rent a car and submit my bill for "possible" reimbursement. This is a failure on a number of levels that a company that is now flush with cash again due to a gov't bailout has the parts to crank out new vehicles but will leave paying customers with no information other than to "be patient". I will not attempt to buy american again. Back to Acura I go!

- Teaneck, NJ, USA

problem #1

Jul 222013

Grand Cherokee

  • 39,000 miles
Went to start my Jeep after it sat for a few hours and noticed extended cranking. It did fire up and I drove 65 miles to the gym. Same extended cranking issue when I got out the gym an hour later, but eventually, started and I made it home. Did this one more time few days later and the first Monday in August it wouldn't start when I went to leave for work in the morning. Took my wife's vehicle O work and she tried it a few hours later and it fired right up. Brought to local shop to have them look at it since they can service my extended warranty. After a few days there I was notified that it was he tipm and the part we on order, but was on national back order from Jeep and I was number 141 in line waiting for one. As of today, 9/3/14, still no part and still no estimated delivery of said tipm. I have not been able to drive the Jeep since then because it is unreliable transportation and my job requires me to travel up to 300 miles per day. Have now made two payments on a vehicle I can't use.

- River Ridge, LA, USA

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