CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
5 / 83
Injuries / Deaths:
3 / 0
Average Mileage:
42,602 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that several attempts were needed to start the vehicle. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the fuel pump relay was defective and needed to be replaced. The vehicle was not repaired. Bluebonnet Jeep located at 283 ih 35 East, new braunfels, tx 78130, was notified of the failure. The VIN was included in NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The manufacturer was not notified of the failure. The approximate failure mileage was 98,000. VIN tool confirms parts not available.
The contact owns a 2012 Jeep Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact stated the while his sister was driving 40 mph, the vehicle stalled without warning. Additionally, the vehicle failed to start on several occasions. The vehicle was taken to southern Chrysler Jeep - greenbrier (414 S. military hwy, chesapeake, va 23320, (757)424-4600) to be diagnosed. The contact was informed that the fuel pump relay needed to be replaced. The vehicle was repaired three times however, the failure recurred. The vehicle was previously repaired under NHTSA campaign number: 15V115000 (electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 74,000.
My vehicles recall cannot be fixed because recall part is not available. They have apparently not created a working recall part yet. My vehicle hesitates to turn on just like it did before when the recall had to be fixed for the second time around. I have reached out to Jeep and Chrysler numerous times with not much help. They tell me to contact dealer for temporary fix, dealer tells me there is no part available for temporary fix. I have been trying to get something done for over 6 months now with no help. It is very disturbing to know that my vehicle may stall out when I am going down the highway with my family in our family vehicle. The vehicle is starting to show the problem of the recall again. Sometimes is doesn't even start at all it just tries to start the engine.I had called back in January 2020 and went in loops with the company on borrowing a car until mine was fix and they did not seem to care about my families safety at all.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. Toms river Chrysler located at 1199 NJ-37 w, toms river, NJ 08755 was contacted and confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had experienced an unknown failure with the vehicle. The failure mileage was 79,000. VIN was not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electric system) however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Bradshaw Chrysler Jeep located at 1953 554 main St, Oakville, ct 06779, (860) 417-1000, was contacted and it was confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Middlebury, CT, USA
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The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The vehicle was taken to newnan peachtree Chrysler Dodge Jeep Ram (53 hollz pkwy, newnan, ga 30265, (678) 369-6037) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated the vehicle failed to start immediately and required several attempts to start. The failure recurred consistently. The contact stated that the windshield wipers also failed to operate at the desired speed in inclement whether with several unknown warning lights illuminated. The vehicle was not repaired. The manufacturer was not made aware of the failures. The approximate failure mileage was 84,000. VIN tool confirms parts not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall part. The contact contacted garber Chrysler Dodge Jeep Ram 5330 bay rd, saginaw, mi 48604 (989) 399-8550 and was informed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced failure. VIN tool confirms parts not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the part was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the experienced a slight hesitation while driving. The contact called telegraph Chrysler Dodge Jeep Ram (12000 telegraph rd, taylor, mi 48180, (734) 309-7247) and it was confirmed that the part was not available. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.
The contact was interested in purchasing a 2012 Jeep Grand Cherokee, however the seller of the vehicle informed him that he received notification of NHTSA campaign number: 19V813000(electrical system). Upon research, the seller discovered that the part to do the repair was unavailable. Craig and landreth Chrysler Dodge Jeep Ram (6424 ky-146, crestwood, ky 40014, (502) 241-6868) was contacted and confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The owner stated that the check engine warning light illuminated however, he had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact stated that while her daughter was driving at 35 mph, the vehicle stalled without warning. Additionally, several attempts were needed to start the vehicle. The contact called clark crain Chrysler Dodge Jeep Ram (7245 us-61, St francisville, la 70775, (225)635-2900) and was informed that the parts were not available. The manufacture was not notified of the failure. The failure mileage was 130,000. VIN tool confirms parts not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that autonation Chrysler Dodge Jeep Ram pembroke pines located at 13601 pines blvd, pembroke pines, fl 33027), exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Chrysler recall V62 safety recall for fuel pump relay is now over 6 months old. Still no parts made available to dealers to provide repair. Periodically cannot start vehicle due to lack of power to the fuel pump, so cannot drive vehicle safely with possibility engine could stop while driving. Cannot drive unsafe vehicle. When I contacted Chrysler numerous times, no one can tell me when this will be remedied. Vehicle is parked since December. Have to borrow a car from son. NHTSA should force Chrysler to declare this as mandatory recall. It affects over 520,000 vehicles. All those people are risking their lives and those of their families by driving a vehicle whose engine could stall while driving. A class-action lawsuit of Chrysler may be necessary if NHTSA cannot force Chrysler to deliver the remedy. If people die due to the delays and negligence, NHTSA and Chrysler are both responsible. Sick and tired of this incompetence and dangerous delay. It doesn't seem to matter how many people complain to NHTSA or Chrysler. Lives are at risk and no one is doing anything about it.
They have replaced the fuel pump solinoide 3 times, now they tell me that isn`T the problem, they called the factory they said the problem is the module-wireless N ode, and I was charged $262 for the node and labor $455 $.717.00 total.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle stalled without warning. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not available. The vehicle was taken to eastchester Chrysler Jeep Dodge Ram (4007 boston rd, the bronx, NY 10466) where the vehicle remained in the possession of the dealer due to the recall. The manufacturer was informed of the failure and a case number was provided. The vehicle was repaired. The approximate failure mileage was 90,000.* consumer stated dealer agreed temporary fix at no charge but was charges 500.00.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact experienced a failure. Jumps out of gear while driving. VIN tool confirms parts not available
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called larry H. miller Chrysler Jeep Dodge Ram riverdale, 1481 w riverdale rd, riverdale, ut 84405, and was informed part was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle failed to start while depressing the push to start button. The dealer was not contacted. The manufacturer was made aware of the failure. The approximate failure mileage was 110,000. The VIN tool confirms parts not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 45-50 mph, the vehicle stalled without warning. The contact stated that pulled over to the side of the roadway. The contact was unable to restart the vehicle. The contact stated that after approximately an hour of shifting several electrical wires the vehicle restarted. A dealer was not contacted. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000. VIN tool confirms parts not available. (recall related incident)
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that on various occasions, after coming to a complete stop, the vehicle stalled without warning. The vehicle was taken to an independent mechanic. The mechanic informed the contact that the vehicle was subjected to NHTSA campaign number: 19V813000 (electrical system). A dealer was not contacted. The manufacturer was notified of the failure and confirmed that the vehicle was subjected to NHTSA campaign number: 19V813000 (electrical system) however, the part for the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 142,000. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Schertz, TX, USA