The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Dulles Chrysler Dodge Jeep Ram located at (109 catoctin cir SE, leesburg, va 20175 571- 209-1959) confirmed that the part was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Ashburn, VA, USA

Feb 13 2020. Wife and I were driving our vehicle on public street in olympia, wa. While at a stop light, the vehicle did a total power fail. Everything stopped, even the dome lights. With the help of strangers, the vehicle was pushed onto business parking lot to wait for tow. Battery tested good, alternator was removed and tested good.

- Olympia, WA, USA

The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000(electrical system) however, the parts to do the repair were unavailable. Rockland Chrysler Dodge Jeep Ram located at (60 NY-304, nanuet, NY 10954) was contacted and confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Valley Cottage, NY, USA

Vehicle would not start. Vehicle was towed to dealership and fuel pump relay was identified as the cause of the problem, recall exists and the fuel pump relay was replaced. However, fuel pump relay caused the battery to drain also necessitating replacement. Fca/mopar only authorized reimbursement of the fuel pump relay and not for the battery even though it was directly related and the dealership technician stated the same. Spoke with multiple reps from fca who could not provide any assistance. An oil change and systems diagnostic test was performed on the vehicle just before the fuel pump failure and no issues with the battery were identified. I was told the battery could not be replaced because I tried to start the vehicle...which seems incredulous to me as that is what most people do when they leave for work. How was I supposed to know the fuel pump relay needed to be replaced unless I tried to start the vehicle and it wouldn't turn over?

- Cincinnati, OH, USA

My alternator burnt up and ruined my computer in my Jeep as well. I was driving my car and many of the lights on the dash board went out. My power steering also went out. The alternator was so hot, it crumbled and melted the casing. Chrysler will not admit to the alternator being faulty or needing to be replaced in the recall for the vehicle, stating it was not one of the alternators affected.

- York, PA, USA

The Jeep has stalled several times. It has happened more than a few times. Usually happens when coming to a stop at light/stop sign. However the scariest time was when the engine unexpectedly turned off while driving about 45-50 mph on street. Wife able to bring the Jeep to a complete stop and restart. Took to dealership and were told Chrysler is aware of issue. There is going to be a recall as soon they have a fix.

- Modesto, CA, USA

The contact owns a Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called the tanner motors dealer located at 620 w Washington St, brainerd, mn 56401 and it was confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Baxter, MN, USA

The contact owns a 2012 Jeep Grand Cherokee. The contact stated vehicle failed to start and was towed to an independent mechanic to be diagnosed. The contact was informed that the fuel pump relay ceased in the open position. The vehicle was repaired. The vehicle was included in NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not available. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 123,000. VIN tool confirms parts not available. (recall related incident)

- Baltimore, MD, USA

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while his wife was driving 75 mph, the forward collision sensor became inoperable. The vehicle was taken to St charles Chrysler Dodge Jeep Ram dealer, (1611 E main St, St. Charles, il 60174) and was diagnosed that the forward collision sensor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed. The contact was informed that the issue was due to normal wear and tear. There was no additional assistance provided. The failure mileage was approximately 120,000.

- Geneva, IL, USA

The contact owns a 2012 Jeep Grand Cherokee. While driving at low speeds the vehicle lost motive power with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the contact was informed there was an unknown defective wiring harness that needed to be replaced. A local dealer was not contacted. The manufacturer was contacted and informed of the failure. No additional assistance was provided. The vehicle was included in NHTSA campaign number: 19V813000 (electrical system). The failure mileage was 148,000. VIN tools confirms parts not available.

- Hanover, MA, USA

The vehicle was in motion and a message indicating the park assist needed serving came on. In.5 of a mile my driver's seat belt light came on, even though I had the seat belt secured. I drove another.5 of a mile and many additional lights came on in my vehicle. I pulled it off the road and my power steering went out. Then the windshield wipers came on and the car stopped working. It would not turn on again. The alternator and battery were both replaced. The same exact thing happened the next day. My alternator was melted when the garage looked at my car after towing the second time.

- York, PA, USA

The contact owns a 2012 Jeep Grand Cherokee. The contact received NHTSA campaign number 19V813000 (electrical system). The contact stated that the engine turned over but failed to start. The throttle control warning indicator light was illuminated. The vehicle was not repaired. Neither the local dealer nor manufacturer were contacted. The failure mileage was 90,000. (recall related incident)

- Woodbury, MN, USA

The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact stated was unable to start the vehicle after several attempts. There were several warning lights illuminated while attempting to start the vehicle. After several more attempts, the vehicle started and was taken to jones junction dealer, located at 1508 bel air rd, bel air, md 21014, where it was confirmed that the recall parts were not available. The service technician replaced the battery. The failure recurred and the fuel pump was replaced at the same dealer. The manufacturer was not made aware of the issue. The contact was concerned about the part not being available and was told to call the manufacturer at: 800-853-1403. The failure mileage was approximately 125,000. VIN tool confirms parts not available.

- Forest Hill, MD, USA

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while pressing the push start button, the engine would not crank or operate as needed. No warning light was illuminated while the failure occurred. The contact towed the vehicle to (bachman Chrysler Dodge Jeep Ram 630 broadway St, jeffersonville, in 47130) where the contact was then informed that the vehicle was subjected to: NHTSA campaign numbers: 15V115000 (electrical system) and 19V813000 (electrical system). The vehicle was repaired. The failure recurred twice. The vehicle was taken back to the same dealer, and the contact was informed that the failure also occurred with the fuel pump relay. The contact was informed that the repair parts were not available. The manufacturer was notified of the failure. The failure mileage was unknown.

- Louisville, KY, USA

The contact owns a 2012 Jeep Grand Cherokee. The contact stated while approaching a stop sign the brake pedal was depressed, and the vehicle ceased. There was no warning light illuminated. The contact stated the failure was experienced 9 times in the last 3 months. The vehicle was taken to burdick Dodge Chrysler Jeep Ram located at 5885 cir dr E #335, cicero, NY 13039, and the dealer was made aware of the failure. The vehicle was not diagnosed nor repaired. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part for the recall repair was not available parts distribution disconnect. The manufacturer not been informed of failure. The failure mileage was 111,000.

- Central Square, NY, USA

Began having issue with vehicle not starting on first push of "start" button, and vehicle starting then stalling. Received recall notice 19V-813 which describes this same issue. Called local dealer (royal Chrysler motors, owego, NY 13827) and asked if there was an interim solution because the recall notice says the remedy is not yet available. The dealer said they were aware of the recall, but no interim solution is available. Asked what would happen if my car would not start or quit and would not restart. The dealer did not have any suggestions. The recall notice says I could be reimbursed if I paid to have this specific issue repaired. It is a contradiction to say no remedy is available, but if I have applied a remedy it would be reimbursed. I am afraid of having the vehicle stall while driving and causing a crash. Please help get this resolved.

- Endwell, NY, USA

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the vehicle was previously repaired under NHTSA campaign number: 19V813000 (electrical system) however, the fuel pump became inoperable due to silicone contamination. The contact stated that the vehicle was inoperable. Stevens creek Chrysler Jeep Dodge Ram located at 4100 stevens creek blvd, san jose, ca 95129 (408) 248-1800, was contacted and informed of the failure. The contact was informed that the part to fix the vehicle was on back order. The vehicle was not repaired. The approximate failure mileage was 35,000.

- San Jose, CA, USA

While in motion, smoke started coming out of the front part of the roof inside the vehicle. After a couple of minutes, the passenger side visor began melting of its hinge until it fell off, then a flame began to come out of the hole where the sun visor is attached. This occurred even after visors were changed due to previous recall.

- Guaynabo, PR, USA

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving at any speed, the vehicle shut down without warning. The vehicle restarted after a while. The failure recurred several times. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The vehicle was taken to the bayird Dodge Chrysler Jeep Ram dealer (870-222-0186, located at 3910 E main St, blytheville, ar 72315) ) and it was confirmed that the parts were not available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000. VIN tool confirms parts not available.

- Blytheville, AR, USA

The contact owns 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact called the glenn E thomas Dodge Chrysler Jeep dealer (562-426-511, located AT2100 spring St, signal hill, ca 90755) and it was confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Rolling Hills, CA, USA