This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Rear passenger drivers side window has fallen and been replaced twice, it did it again so now it is screwed up. In research this is a major problem with the vehicle.
Rear passenger drivers side window has fallen and been replaced twice, it did it again so now it is screwed up. In research this is a major problem with the vehicle.
The contact owns a 2003 Jeep Liberty. The contact stated the rear passenger side window glass dropped into the door frame. The manufacturer was contacted but did not offer any assistance. The vehicle was not repaired. The failure and the current mileages were 89,373.
I have a 2003 Jeep Liberty, as I was crossing a rr track the back passenger window went down by itself. The local Jeep dealer says it is going to cost $400 to $500 to repair, I could not afford it so had to put a peg in the window to hold it up, about 1 year later my son rolled down the back driver side and it would not roll up, it is same thing happened on the other window, as I was looking online this is happening alot. I am wondering along with lots of other people why the is no recall been placed on considering there are so many cases. Just because no injuries have occurred does not mean they should get away with not fixing their bad parts. If it was one or two cases I could see them not fixing it but all I have read online it is way more than that. We the consumer should be protected from the big automakers.
Rear window driver's side fell down - window regulator replaced (2006). Rear window passenger side fell down- window regulator replaced (2008). Rear window passenger side fell down - window regulator replaced (2009 part under warranty). Rear window driver's side fell down- window regulator not yet replaced (2009). No old parts available except one that has yet to be replaced. Contacted customer assistance in auburn hills, mi and was told that there was nothing they could do for me. I asked if there were any records of defect for this part or if any other owners had similar complaints and was told that they don't keep those sort of records. Since this time I have come in contact with 3 parties that have the same problem with this part (faulty window regulator) I believe there are many more that have a problem with this part and that the manufacturer should be held responsible for repairs and reimbursement for repairs already completed (by dealer or other).
- Patterson, CA, USA
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The power window regulators in both back windows have failed twice, causing the windows to fall. This is a safety issue. If these fail during and rollover accident and the window falls a person can be ejected from the vehicle. It also poses a threat for vehicle theft or abduction because of an unsecured vehicle. On April 3 2010 our rear drivers side window failed for the second time and the passenger side rear has also failed twice all since July of 06'. online forums have hundreds of people who have had similar experiences.
My rear passenger side power window fell down and would not go back up. I tried the automatic push buttons and all my other windows worked, but not that particular window. Then the cord got caught and I could not open the door for my friend to get out of the back seat. I did not hit anything with my car and nothing hit my car. The window fell down on its own.
Twice now on my 2003 Jeep Liberty the passenger side rear window has fallen into the door. The first time this happened was in approx 2007. Both times when I noticed that the window was partially down, I tried to roll it back up, but it wouldn't move. I then tried to pull it back up and the entire window fell down into the door. The first time it cost approx $400 to reattach the window and replace the faulty connector part. Not yet sure what the cost will be for this repair. This is very dangerous with my daughter riding in the back seat. Apparently, there have been hundreds of similar complaints with these windows failing multiple times on the same car... this should definitely be a recall! see www.carcomplaints.com/Jeep/Liberty/2006/windows_windshield/window_regulator_breaks.shtml.
My daughter just had another Jeep Liberty window regulator failure on a passenger rear door causing the door glass to fall into the door. This is the 5th regulator failure on the rear doors since she has owned the vehicle. The first one was under warranty (no charge), but she paid full cost ($300-$350) on two and a $25 deductible (co-pay as Chrysler calls it) on the last one and a projected $100 co-pay on this one----as I talked to Chrysler yesterday on this latest one. It appears that no two situations are handled the same way based on the Jeep forums I've viewed and based on my experiences. It seems to me that they should at least be consistent, but I believe it depends on which csr you talk with. Yesterday's csr told me that she should have to pay the same as a customer who purchased an extended warranty with its standard $100 deductible. The csr earlier this year on the $25 co-pay told me that charge was so they could warrant the part for 12 months or 12,000 miles and fix it free of charge should the part go bad again. Obviously, Chrysler knows there is a big problem here--it's my understanding that there is a tsb on this issue. I understand they now replace the window along with the regulator because there has been a design change in how the regulator attaches to the window--so they acknowledge the problem (but no recall). Those who are paying full price for repair are buying a new window, too--as if the cost to replace the regulator isn't expensive enough. And, whether the vehicle is under warranty or not should have no bearing on this type of issue. Chrysler just doesn't get it on this problem! why there hasn't been a recall or a class action lawsuit on this is baffling.
2002 - 2003 Jeep Liberty's - countless complaints are online about the power window regulators failing. I have had to replace three on my 2003 - and as of today two on my 2003. These fail without warning and if it is raining it startles the driver and cause an accident. This should be a recall and vendor paid part - it is defective. When it dropped this time my wife freaked out and steered against a guardrail trying to close the window.
The rear passenger side window is broken again. I've already had the window regulator fixed on that side 3 (2005, 2007, & 2008) previous times. One time being only 14 months ago. This will be the fourth time I've had to have the window regulator fixed on the rear passenger window. I never roll my windows down.
The contact owns a 2003 Jeep Liberty. While driving approximately 15 mph, the engine warning indicator illuminated on the instrument panel. Suddenly, the engine failed without warning. The driver pulled the vehicle over to the side of the road. The engine failed to restart and roadside assistance was called to the scene. The vehicle was towed to an independent mechanic for inspection and the technician replaced the crankshaft sensor. In addition, the front and rear passenger and driver's side power window regulators were replaced twice. The VIN was unable to be entered into the system. The failure and current mileages were 57,000.
I also have a 2003 Jeep Liberty and I have had to replace my driver side rear passenger window regulator 3 times. It is made out of cheap plastic. The motor still works but the plastic piece just wears to nothing if you use the window. The replacement is a one unit system and it needs to be made stronger.
I have 2003 Jeep Liberty and the passenger side window motor has went out. I searched the internet and found alot of other people has had the same problem. When I remove the motor it was made of cheap plastic I can not believe they did this knowing that it would break so easy.
I have had to fix my rear window regulators 4 times and it is broke again. They are made so cheap, there is a plastic piece in it that keeps breaking, the motor still works but due to the plastic piece you have to replace the whole thing. It has become very expensive. Now I have my window stopped from opening. It fell and no one is ever in the back seat.
2003 Jeep Liberty complaint: Visibility:power windows and controls details: On three separate occasions the rear windows of my Jeep Liberty have fallen into the door panel and become inoperable. No warranty. Had to pay over $300 to dealership for each occurrence to fix windows!
On three separate occasions one of the rear windows on my Jeep Liberty has fallen into the door panel and become inoperable. The first two times required the replacement of a window regulator. The third instance happened today and I'm sure will require the same solution.
My rear windows have fallen 4 times (2 times each) since I've owned the vehicle. The regulator/motor has failed each time. The regulator/motor came directly from Jeep each time. I've spent approximately $1300 to fix these flaws.
A D V E R T I S E M E N T S
- Phoenix, AZ, USA