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Engine Failure
2016 Kia Sorento (Page 2 of 3)
This problem may be covered under warranty. Ask your Kia dealer.
9.1
really awful- Typical Repair Cost:
- $7,150
- Average Mileage:
- 91,250 miles
- Total Complaints:
- 47 complaints
Most Common Solutions:
- replace engine (25 reports)
- not sure (8 reports)
- new engine (7 reports)
- has not been fix (5 reports)
- rebuild engine (2 reports)
engine problem
Helpful websites
- Class Action Settlement - Rod bearing issue, resulting in engine failure
A D V E R T I S E M E N T S
I purchased a 2016 Kia in May 2017 as a certified preowned vehicle with an extended warranty. For the entire time I had the car performed remarkably. But at the end of May in 2021 the car all of a sudden started running hot. I had a tow to the dealership and they thought it might be a thermostat. The check engine light never ever came on. All of my services were performed in a timely manner at the dealership where it was purchased. I was informed that the engine had a manufacturing defect which caused Baltz to back out of the block which ended up messing up the head gasket. The only way to repair the situation was to install a new engine. I was astonished.
The car had 116,000 miles on it and it was just out of warranty. The manufacturer would not cover it even though I spent more money on an extended warranty. The only engine available was a remanufactured engine. I’m not even sure if this engine is made anymore. The dealership that replaced my engine said that he was replacing an average of seven engines per week and that it was a manufacturing defect that Kia knows about and is not addressing. They handle the issues relating to the four-cylinder engines but they are doing nothing relating to the six-cylinder engines. Again, the service manager at the dealership informed me that Kia knows that there’s a problem and they are refusing to address it or pay for the repairs. I have finally received word that my engine finally came in and was installed.
The dealerships have been so backed up regarding repairs that I had to tow my car almost 70 miles away from my home to get fixed. It took almost 6 months to get a new engine. I have filed complaints with the federal government, with Kia, and I had a person even escalate my issue so that I could get my car fixed but even with all of that the manufacturer will not cover the repair because it’s out of warranty. All of these engines are garbage on the used car market because as my service manager indicated, they will all fail between 100,000 and 120,000 miles. And even after replacing the engine the only warranty I will receive is 12 months and 12,000 miles.
Again, Kia knows that it has a problem and is not going to address it. Their service managers and all of the people I spoke to acknowledge that there is a problem. If they do not cover or reimburse me I am going to sue them for all that I have lost in this deal. And everyone else who has the same problem should too.
There was absolutely no warning about this defect. It was described to me that the manufacturing process for some of these engines would lead to bolts in the block shearing off and backing out causing the exhaust and cooling system to converge and ruin the engine making it unrepairable. The cost of the full repair is $6700, not to mention the fact that I have had to have numerous car rentals and I had to go out and buy another car because it took so long to repair my automobile.
Update from Nov 14, 2022: I ended up having to pay $6850 for a remanufactured engine. I received absolutely no help from Kia although the dealership did go out of his way to do its very best to get me assistance. When I actually spoke to a Kia representative, a conversation I recorded, they were actually very aggressive and snippy and saying essentially that while I bought a preowned vehicle “they are only in the business of selling new cars“ and that my pre-owned certified warranty was simply just an insurance policy and that they had nothing to do with it. It was a completely unsatisfying experience. But I ended up having a good relationship with a new dealer and should I ever buy another Kia I will buy it from them because they have a lifetime warranty which is beyond the manufacturers warranty. The dealership where I originally purchased it was horrible and I would never return. But I will drive almost 60 miles outside of the city to give my business to someone else now.
But the down and dirty version of the story is that buying a used Kia from a Kia dealership is no better than buying it from someone off the street. Buy a new one to get a full warranty and if you can buy it from a dealership that offers a lifetime warranty, I would go with that. Unless the transmission fails or something else goes wrong I expect to drive the wheels off of this one.
- David P., Atlanta, US