This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My middle drivers seat belt clip has broken. About 3 months ago the sleeve it is in started to slip and come loose. Until it finally came off and feel apart. I went to the dealer, at first they told me it was not under warranty then when I told him it had a lifetime warranty he checked on it and scheduled me with a service appointment in a week. When I brought it in for service, I was told they needed to order a part and it would take a week or so. It has now been 16 days and I have not been told the part is in. When I called they put me to parts, but no one answered after 5 minutes. I called them back and did not get any answer from the service department. No one seems concerned that my mini van, which is used to haul children, does not have a working seat belt.
- St Petersburg, FL, USA
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- St Petersburg, FL, USA