Notes: The Toyota Matrix is the mechanical twin of the Pontiac Vibe.

Both models were a joint GM-Toyota venture, manufactured together at a NUMMI production facility in Fremont, CA. Only the heating & A/C systems are different.


hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
131,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Toyota Matrix accessories - exterior problems

accessories - exterior problem

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2004 Toyota Matrix Owner Comments

problem #2

Dec 122015


  • 220,000 miles


The driver's side window has made noise when lowered and raised since shortly after the time of purchase in 2004. In 2008, we heard about the recall on 2003-04 matrix vehicles for defects with the front door glass bolt (we also have a 2003 corolla, and recognized that the problem described in the recall notice received for the corolla matched the problem we were having with the matrix). We took our car in 2008 to the local Toyota distributor, where car was purchased new, but were told that the recall did not apply to our matrix, because the matrix VIN wasn't included in the recall. The noise when using the driver's side window continued to become more pronounced since 2008, and now the noise has become so loud that we are concerned the window will break if lowered. I've contacted the Toyota customer service center, and they say that there is nothing they can/will do, because the car's VIN indicates that it was not part of the recall. If we want Toyota to take a closer look at the problem to determine whether it might be due to a defective part, the customer service center said that we would have to pay Toyota for a diagnosis. The window makes the loud clunking sound at all times when being lowered, whether the car is in motion or stationary. The window noise has been present for at least 7 years, and has worsened over time. Since the symptoms match those described in the 2008 recall notice, it seems very likely that the window bolts on our 2004 matrix are suffering from the same manufacturer's defect as described in that recall.

- Morro Bay, CA, USA

problem #1

Jan 012013


  • 42,000 miles
The contact owns a 2004 Toyota Corolla matrix. The contact stated that his vehicle was serviced under NHTSA campaign number: 08V162000 (visibility) however, the remedy did not deter the failure from occurring. The contact stated that there was a loud pop when the driver side window was opened. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 42,000. The VIN was not available.

- Potomac, MD, USA

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