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really awful
Crashes / Fires:
7 / 3
Injuries / Deaths:
6 / 0
Average Mileage:
75,029 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chevrolet Impala electrical problems

electrical problem

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2002 Chevrolet Impala Owner Comments (Page 7 of 12)

« Read the previous 20 complaints

problem #120

Dec 232010


  • 115,000 miles


The contact owns a 2002 Chevrolet Impala. The contact stated that the vehicle would not start intermittently after driving a short distance. When the failure occurred, the security warning light illuminated on the instrument panel. The dealer informed the contact that the pass lock 2 function had a failed pass lock sensor. The manufacturer was made aware of the failure but did not offer any assistance. No repairs were performed. The current mileage was 127,000 and the failure mileage was 115,000.

- Mechanicsburg, PA, USA

problem #119

Apr 152010


  • 184,000 miles
The contact owns a 2002 Chevrolet Impala ls. The contact stated that the vehicle failed to start on numerous occasions while they key was in the ignition. The contact stated that a red security failure light illuminated during the failure. The vehicle was taken to the dealer and the manufacturer was contacted who advised that the failure might be caused by the security pass lock system. The vehicle was not repaired. The failure mileage was 184,000 and the current mileage was 191,000.

- Paducah, KY, USA

problem #118

Nov 062010

Impala 6-cyl

  • miles
I have a 2002 Chevy Impala, door locks, lock an unlock by there self draining the battery, dome light stays on blinkers don't work there's a clicking sound coming out of fuse box dash lights and head lights blink car starts but runs erratically, replaced turn signal switch did not help, wipers stay in the up rite position also, I've tried contacting GM no luck, do not trust dealership been ripped off more than once.

- Saukville, WI, USA

problem #117

Aug 012011


  • 100,000 miles


After starting the car blower motor wont work cruise light stays on mirror cluster don't work until 15 min then everything will work but when using the cruise it will stop working but light stays on after time gauges cut out and then come back on and all problems slowly become worse with time. Have reason to believe its the ignition switch.

- Bremerton, WA, USA

problem #116

Jul 312008

Impala 6-cyl

  • 130,000 miles
I bought this car 4 years ago and I did not have problems till this happened, the car don't want to star in several times, im already pissed off and I don't really know what to do with it, cuz I know that nobody is going to buy it like that; I like the car but this is inoperable!!!!

- Reseda, CA, USA

problem #115

Apr 162011

Impala 6-cyl

  • 111,440 miles
Security system failure. Vehicle would not start. Luckily I was in my driveway when it refused to start. Had to replace body control module, lock cylinder with passlock sensor before car would start. This may not seem like a safety problem, but, when you think about all the places your car could leave you stranded, it's scary. I am not the only one who has had this problem. There are thousands of complaints with this problem on several web sites.this is a fault of General Motors, they know about the problem and have not done anything to help their customers with this problem. They need to come up with a permanent fix for the passlock system and have a recall and fix it once and for all. Average cost for this repair is about $1,000 dollars. The customers who have paid it deserves their money back.

- Kentucky, KY, USA

problem #114

Aug 152011

Impala 6-cyl

  • 133,000 miles


Electronic - first problem was airbag light staying on - after at least 4 trips to dealer - problem fixed - now radio is locked and somehow connected to door locks and security system - apparently this is an issue for this model and needs recall.

- East Haven , CT, USA

problem #113

Aug 152011

Impala 6-cyl

  • 59,000 miles
GM vehicles equipped with the passkey system may, and thousands do, experience a passlock system lockout, where the security system prevents starting of the vehicle, even when using the mfr's supplied key. The passkey sensor problem is recurring even after some consumers had dealers replace it. This defect in the passkey II and III as well as the passlock systems on GM vehicles has plagued my vehicle since 3 weeks after purchase. The dealer said I have to replace the passkey sensor, ignition control module, ignition switch, BCM and even possibly the ECM. I have checked with other shops and consumers via online forums and personal interactions, and have come to learn of 1000's if not 10,000's of consumers have this problem, and the dealer recommended repairs/replacements only cover up the problem for about a year. This problem prevents the owner from starting the car, as well as cause it to stall regardless of location or driving condition. This can result in loss of control and possibly leaving a consumer stranded in unsurvivable situations. This is a public safety and a health risk. Even when under warranty, the dealer refused to replace the 'recommended' parts as they were not covered under powertrain warranty, however they cause the vehicle's powertrain to not function or cease function when running just fine seconds prior. GM has been notified of this issue by myself and to no avail, a resolution is unavailable. I had a friend of mine replace over 8 components of the ignition/security system at the dealer for a cost over $2500. The vehicle was 4 months old. My vehicle, at 9 years has had this problem for the past 4. GM needs to recall all vehicles equipped with a passlock/passkey 2-3 system for replacement with a more reliable one. A google search turns up over 138,000 results for GM passkey problems. GM passlock problems turns up over 85,100 results. That is 223,100 results. If I do vehicle specific, that number triples. Chevy passkey problems returns 1,340,000.

- Tampa, FL, USA

problem #112

Aug 102011


  • miles
Passlock system on 2002 Chevrolet Impala is defectively designed. Failure leaves owner unable to start otherwise 100% operable vehicle. Passlock device replaced in 2008 after complete failure. Passlock device failure again in 2011. GM claims nothing wrong. Issue very widespread and well known to dealers and mechanics.

- Montoursville, PA, USA

problem #111

Mar 142011

Impala 6-cyl

  • 85,000 miles
I got my car on 03/09/2011. I have been complaining to the dealership about the issues I am having with my car. It hesitates to crank, when turning I can feel a popping feeling in the steering. Very often my signal lights doesn't come on. I do a lot of highway driving back and forth to work and this is very dangerous. When hitting my breaks the car sometimes speeds up before slowing down, which can be very dangerous. There is a shortage in the wiring. The low coolant level light stays on, even though they claim they fixed some sensor switch. They also said they fixed my car from leaking brake fluid, but the brakes are sounding worst everyday. I asked them if the brakes needed changing and they said it was fine. The car hesitates when taking off. I just got home from work and not even 30 minutes went by before I tried to leave out and my car would not crank. I have been complaining to the dealership since I got the car and they have procrastinated until the 30 day warranty expired. When calling today the dealership said that I would have to pay for any repairs because the warranty expired. When asking why should I have to pay for repairs, when I have been complaining about these issues since I first got the vehicle, the reply was they are not going to pay that any mind and I would still have to pay for the repairs.

- Raleigh, NC, USA

problem #110

Jun 282011


  • 100,000 miles


On the ip the ignition key is not functional every once a while and it does require a 10 minutes wait in the vehicle with the key in the ignition before you can fire the engine. This issue been persisting for the last 2 years. I do wonder if this problem been experience with Chevy?

- Dearborn, MI, USA

problem #109

May 192011


  • miles
Car would not start. Tried about 10 - 100 times and it would usually turn over. Happening over the last year, but getting worse (car will not start right away for last three days!). everything inside car (lights, radio, etc.) is on but engine will not turn over.

- Milwaukee, WI, USA

problem #108

Jun 152009


  • 50,000 miles
My 02 Chevy Impala has issues with the starting system. I have no know electrical problems with this car except sometimes it will not start and hours of trying to start the car it starts. I even tried to short out my starter and that didn't work. It was in the middle of the summer and my infant child got very hot waiting on me to start the car.

- Dothan, AL, USA

problem #107

Jan 062010


  • miles
My car leaves me stranded for hours before it starts. Passlock/passkey II is the worst thing Chevy ever created. While driving the gauges go off and on; and the car shuts the fuel off. Being said my sister used my car one day and the fuel shut off, the car died, and she was rear ended. Thankfully it was a bump and she wasn't seriously injured. I'm always late for work and I have replaced the BCM, ignition switch, and tumbler. Nothing is resolved. I've been home stranded for a week, which has caused me to miss school. Due to the lack of money I am forced to withdraw from college and this is my senior year which throws my out of my internship. Chevy needs to recall this "passlock" feature and reimburse all of the people they have swindled. This is there fault and we, the consumers, should not have to pay for it. This feature allows owners to not be able to use their vehicles, and a professional thief can steal the car. Research shows that thousands of consumers are having this problem and still nothing has been done, and frankly, I do not think anything ever will be. I for one will never purchase a Chevy again.

- Ethel, LA, USA

problem #106

Jan 022011


  • 72,000 miles
Passlock 2 system failed causing the vehicle to stall while driving. Vehicle would not start.

- Aurora, IL, USA

problem #105

Dec 082010


  • miles
Headlights suddenly went out while in operation.

- Westville, IN, USA

problem #104

Aug 182010

Impala 6-cyl

  • 57,000 miles
The contact owns a 2002 Chevrolet Impala. The contact stated that the vehicle had no power when he attempted to start it. The contact replaced the battery the first time but the remedy did not correct the problem. The vehicle was inspected by a mechanic who advised that the vehicle would need a new body control module. The mechanic advised that the failure was caused by the module being burned out by the ignition switch. The vehicle was not inspected by an authorized dealer nor repaired. The failure mileage was unknown and the current mileage was 57,000. Updated 02/03/11 the consumer was told to wait 15 minutes and then start the vehicle. The consumer stated he should no have to wait to start the vehicle. Updated 03/22/11

- East Meadow, NY, USA

problem #103

Nov 102010

Impala 6-cyl

  • 86,000 miles
2002 Impala "passkey" system fails... no start condition, leaves driver and passengers stranded.

- Largo, FL, USA

problem #102

Jan 022009


  • miles
Intermittent passlock failure caused car not to start have to wait 20-30 minutes to start my car.

- Liberty Hill, TX, USA

problem #101

Oct 262010


  • 85,000 miles
At times the cab of the 2002 Chevy Impala seems to overheat and when you try to start it all of the warning lights flash, including headlights, then it won't start.

- Muskogee, OK, USA

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