This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Had vehicle repaired at fowler Chevrolet in tulsa Oklahoma and very concerned that vehicle should have been a total loss. Vehicle taken in 2nd time for rework. We have some pictures and video. Body shop manager was terminated. We need assistance. Very concerned about safety issues on vehicle at highway speeds. Unsure where to turn. Several people with Chevrolet involved to cover for dealer. The dealer informed the consumer to remove all the keys from the key ring. Updated 12/17/14...updated 06/16/15 updated 08/28/2017
While driving at highway speed, noticed some vibration from rear tires. Checked tires when I got home. Rear tires have extreme tread wear on the inside edge. This wear is hidden because it is on the very inside edges of the tires, and you don't notice when looking at the tires from the side of the car. Most of the tire you can see looks normal. The wear is on the inner most 5% of the tread. And it is extreme wear, all the way through the steel belts. I researched and found a GM service bulletin for 2007-8 Impala tire wear and suspension problems like this. But that bulletin only called for service on models with police suspension in the rear. The solution required replacement spindle arms to be installed. Called GM and they will not replace my consumer spindles. But I have the same problem. This tire wear has caused bow outs and crashes if you look at reports that a google search can find. Search for Impala spindle and tire wear. You will be amazed at how obvious this deadly defect is.
Excessive left side tire wear, especially left rear. Left side tires need replaced every 34 thousand miles. I guess the left rear would go faster if I did not rotate the tires to spread the wear. Car when bought came with replacement tires at 34 thousand miles, I replaced them at 67 thousand and 102 thousand. Problem still exists. I keep an eye on them, otherwise left rear tire would likely have been destroyed by this condition. At 67K miles Firestone said they would have to drill holes to align car properly. This is an obvious safety problem, especially since the wear is on the inside of the tire where most folks don't look. I called and mailed GM and they don't care, guess we need some accidents first.
All four door locks stopped working from the driver door control or the fob. The only way to unlock the doors is to physically pull up on the lock. In the case of an accident, I will be unable to unlock any of the doors without physically pulling the door lock. This creates a safety hazard, especially since the car may suddenly stop working. I'm afraid I will be killed while driving this car! the car does not stay in alignment. The car has been realligned at least three times and this for a vehicle with only 37637 miles, this is an injustice.
The following has happened twice to me in the last 3 months. I was driving on the freeway 65-70mph when the service traction control/engine power reduced lights came on dash. My car then lost all power on the freeway and my speed was reduced to under 35mph. After stopping the vehicle and turning it off for approximately 5 minutes, the car started back up.
- Columbus, OH, USA
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Tire blowout. Due to defective rear suspension that caused tires to be misaligned. The defective spindles caused the weight of the car to ride on the very inside corners of the rear tires. 90% of the tire wear was on 10% of the tires. This caused the hidden inside one inch of the tire to wear through the tire safety belts, expose the tire threads, and then blowout. Both rear tires did this. The pictures are stunning to see how much of the tire tread looks perfect and how devastating the wear was to the inner most inch. To most people looking at the tires from the side, they looked fine.no one expects the damage they don't see hidden from daily view. The tire wear is extremely accelerated once it reaches the soft material just under the tread. It can go from thin tread to a hole in the safety belt material in 1000 miles of wear. GM issued technical service bulletin in 2008 about this exact symptom, but only called for repair of police model Impala. They have not called for repair of similar general public owners models. So we did not know until we had a blowout. The dealer would do nothing because it was not a police car covered in the tsb. We paid for 4 new times, and alignment. But the problem still exists. The new tires are wearing out the same. There is little winter traction in the rear because of such small amount of tread on the road.
I had to replace lower control, and trans. Shift linkage I call to see if there was a recall GM said only on police models another time I had to have car towed to dealership to have trans. Linkage repaired.
2008 Chevrolet Impala. Consumer writes in regards to transmission failure. The consumer stated the vehicle was purchased in Sept 2007, and in Sept 2009, the transmission had to be replaced. The vehicle was covered under 100% warranty and she was given a rental car. The transmission was replaced a for a second time, and lasted until March 2014. The consumer stated the transmission was replaced for a 3rd time and it hasn't even been 7 years. The consumer stated the vehicle would hesitate from a stop. The dealer also stated the vehicle needed engine mount and stabilizer links.
Known rear camber problems causing rear tires to go bald and fail and highways speeds with less the 20,000 miles. Recall was performed on police package models but not civilian however parts are identical.
The spindle rods getting rel hot and some and eat up my 4 tire / got the car new at the central Chevrolet did not fix the spindle rods now I am getting a electric some where? some one form GM told me he did not say nothing wrong with the car he come form the little rock office all Chevrolet Impala need to be recall I have to by 4 set of tire all the time I am asking GM to get me a new car some one form GM told me nothing wrong with the car was a little oil fire on the spindle rods I have not fix.
The contact owns a 2008 Chevrolet Impala. The contact and the dealer stated that the lower control arm failure caused the sub frame to crack. The contact spoke with the manufacturer in regards to NHTSA recall campaign id number: 12V377 (suspension), but was told that the vehicle was not included. The vehicle was not repaired. The failure and current mileage was 79,000.
Inside tread of each back tire wears out prematurely because of an adjustment that cant be made to the rear wheels, all police vehicles have been repaired for this defect as a spindle rod with an adjuster was put in to correct it, I own a 2007 and 2008 and both cars R doing this why should the consumer be stuck for a part that should be put in at manufacture time. How can U expect GM loyalty when U treat us that way.
During routine chassis inspection as part of oil change, I noticed both rear tires had wires exposed on inside tread surface. These have only 16,000 miles of use and are condemned. The vehicle has 67 K miles and this is the end of third set of tires ! rear wheel camber is at fault but why ?
My wife and I purchased the Chevy Impala to be our first vehicle together after getting married. Bought this vehicle brand new only 102 miles on it before we drove it off the lot. Little did we know it was going to be 4 years of nightmares and headaches. At the time read many review about the Impala, nothing too major was found. After the first week, the power steering seemed to be failing, especially during rain. Took it back to the dealer and they could not replicate the incident. They told us they could not find anything wrong and to bring it back if the problem continued. It didn't take long and we were back at the dealer with the same problem. Dealer said they checked the belts and the fluid all working properly. After a few other times of the power steering failing took the vehicle to another dealer and they too could not find anything wrong with the ps. So, after several trips back to dealer we decided to just deal with it. Which brings me to my next complaint about the 2008 Impala, at just over 10,000 noted abnormal wear on tires, and wires peeking through on the inside. Took it in to dealer and they accused us of abusive driving behavior and neglect, which was a new on to me. Anyway, they refused to replace the tires sitting the warranty only covers defects and normal driving conditions. So, by this time we are starting to regret the purchase of this vehicle. We had to replace all 4 tires @ $98 each. About year later at 28,000 miles began to have this problem once again. After many hours of debates and phone calls they agree to "check out our problem" with no cost to us. Low and behold wouldn't you know it, they found nothing wrong with the vehicle and advised us to purchase better brand tires. The last time I looked Michelin was a top brand tire. On top of everything else, main seal in motor began to leak. This was the last straw!
Needed 4 new tires & cam bolts on 3 wheels due to excessive wear (down to thread) after only 22,348 miles. I was (at first) told it was because most of my driving was around town & that I made a lot of turns! tires had been rotated regularly since 2008...dlr. Never mentioned known problem w/camber. (mechanic said he sees all the time for this make/model.) saw that this model was recalled for police dept. Purchasers but not for the rest of us. My last Chevy!
Rear tires had excessive wear on the inside of the tire to the point that the thread and wires were showing. Replaced all four tires and wheel alignment. In July 2012 had tires and shocks replaced for the same issue. Big knots were also on the tires and car shook when going at a low speed. Was told that rear suspension was misaligned and that rear shocks would fix the problem. March 2013 tires four tires replaced and wheel alignment again. Was told that camber bolts were needed to fix this problem. Contacted GM in July 2012 about the problem and rep states that there was no recall for this vehicle only the police models. This is unfair for consumers to have to keep buying tires. Vehicle currently has 88560 miles.
Excessive wear on my rear tires. I have been told that the suspension is faulty and that excessive repair work had to be done to remedy this. I had to call aaa on one occassion because one of my rear tires blew out because of this problem. No injuries and I was lucky that I was driving in the city when this happened. On the highway, I could have cause great damage to myself and possibly to others around me. My car burns thru oil so super fast. It burns a quart of oil approximately every 750 miles.
Premature tires wear on the inside tread of the rear wheels. This is causing steering issues at high speed. Not noticeable until rear tires are rotated to front, then there is a shake. There is a pending lawsuit for this occurrence on the 07 and 08 Impala. Apparently the rear spindles are to blame due to poor design.
We are getting ready to have to replace our third set of tires. We bought our Impala new and replaced our first set of tires at Feb. 2010 (38,000 miles). Replaced again at 54,000 miles Dec. 2011. Replaced again at 65,000 Nov. Of 2012 and it is in need ot new rear tires again at 72,000. Car shakes and back end slides in bad weather. Service department states that it needs a cambor kit. Research has shown that Chevrolet produced a faulty suspension rod and recalled "police owned" vehicles but not consumer vehicles. Do not feel safe in vehicle or allowing my 16 year old to drive it. My car is aligned and tires rotated and serviced frequently! tires wear down to metal sticking out of tires and inner wear is incredible. Left tire behind the driver is the quickest to have problems and begin to cause car to shake. Secondly, rear door automatic door locks quite working after 2 years of owning car. How do I become part of the class action law suit.
A D V E R T I S E M E N T S
- Broken Arrow, OK, USA