This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicles rear end felt very loose as if didn't have control of the car. Took to dealership where purchased. Rear tires had excessive wear on inner edge. Inspected suspension and found alignment out of GM specs. Performed wheel alignment and new tires put on. The vehicle now has 60,000 miles and is doing the same thing again. Rear end is wobbly and tires are worn.(Dec.2012).
We purchased the car new from grand prize Chevrolet. At about 8000 miles I noticed uneven wear on the front tires and called the dealer. I was told that the warranty only covered wheel alignment for the first 6000 miles. Accordingly, I took the car to tire kingdom, a tire dealer, and had the car aligned. At 20,000 miles I again noticed uneven wear in the tires and took the car back to tire kingdom. They aligned it again and said it was ok. It wasn't. at about 35,000 miles it was aligned again by tire kingdom and I put in new tires. The store manager, [xxx] told me he had done the alignment himself and that all was within specs. At 52000 miles one of the tires failed. It was all worn on the inside edge where I had not noticed the uneven wear. I then took the vehicle to maroone Chevrolet who told me they could not align the car without the installation of what they call a "camber kit" because my 2008 Impala had no other way of having the camber adjusted. In summary: My 2008 Impala was misaligned when I purchased it and 52000 miles later is still misaligned because the manufacturer failed to include camber adjustment in the design. Neither the manufacturer or the dealer accepts responsibility for this defect, have not issued a recall and will not fix the problem unless we pay their blackmail. However, according to reports on the internet, a recall for this very same problem was issued by the manufacturer for police vehicles. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2008 Chevrolet Impala. The contact stated that over the course of two years he had to realign the rear of the vehicle three times. The dealer told him that it was normal for the particular model vehicle. The failure was so severe that the tires constantly became worn prematurely. The manufacturer was notified but offered no assistance. The vehicle had not been repaired. The failure mileage was 18,000 and the current mileage was 50,000.....updated 12/20/12 the consumer stated one set of tires that were replaced because of faulty alignment were new and had only 7,00 miles on them. Updated 12/28/2012
The contact owns a 2008 Chevrolet Impala. The contact stated that there was a loud noise coming from the rear tires. The vehicle was taken to a local mechanic who diagnosed that the suspension needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 80,000.
Tires started wearing on the inside edge and no other place was told we needed new tires also a 4 wheel alignment we replaced tires on the front and moved old tires to the rear. Looking at the rear of the car you can actually see the tires leaning in at the top and tires have started to show wear in less 1,000 miles all the research I have done says this is a common problem GM will not do anything and will not admit that there is a problem I have put 1 set of tires and not the cheap kind GM used plus the last time I just replaced the front tires and put the older ones on the rear and have had car aligned 3 times.
- Reedley, CA, USA
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Car began to drive different so thought I needed an alignment. Took the car to the dealer I bought it from only to be told I needed new tires. At 30000 miles I thought this was absurd. A month later later I had a flat tire in the rear only to see that the tire had wires sticking out of the tire with a hole almost completely through the tire. Had to spend money for all new tires and they are already starting to show problems after just a few thousand miles. I am single, retired and live paycheck to paycheck. I'm not a fat cat from General Motors who can't seem to make a decision that yes, there is a problem with this model and year Chevy. When people start dying because of this problem, possibly then you will decide to do something about this.
I purchased a 2008 Impala on January 14, 2012 and the inner tires on the rear were worn almost to the metal cord. I slid off the road on February 26, 2012. When I took the car to the repair shop the front left wheel bearing was loose and also the outer tire rod on the front left was also loose. The auto repair specialist informed me that the suspension on the Impala is a common concern. I was also informed that GM recalled the 2008 Impala but only the police cars.
The contact owns a 2008 Chevrolet Impala. The contact stated that the vehicle would lose control when driving over light snow. The contact stated that the vehicle performed as if he were driving on ice. The vehicle was taken to an authorized dealer where the contact was informed that the suspension system needed to have a camber kit installed to assist with traction control. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 50,000.
Mileage on car 27,533 tires rated 40,000 we rotate tires every 6,000 to 9,000 miles. Had nail in tire, went to GM garage to get repaired. We were told and then shown that the rear tires were worn so bad on the inside they were junk. The front tires were almost as bad. The dealer service advisor said you may use one for a spare but shouldn't put them on the car for regular use. They also installed rear camber bolts in order to perform an alignment on the rear wheels. According to a GM bulletin no. 08032A dated July 2008 that the installation of new rear wheel spindle rods to correct the wear problem was necessary. This bulletin has been upgraded to include non-police vehicles. I showed the service advisor the bulletin and he confirmed it was upgraded to include non-police vehicles. I am worried that their repair won't completely correct the problem. I can't believe that there wasn't an adjustment for the rear wheels. Which leads me to believe that the rear tires were never aligned properly. We receive credit for the two rear tires but nothing for the front tires. GM knew about this problem in July 2008. I consider this a safety issue that needs to be resolved. GM's response to this problem is unacceptable.
I am getting my fourth set of tires on my 2008 Impala, with 70,000 miles I have been told everything from not rotating my tire which I do every 6,000 miles to alignment which has been done three times, , I also have no power steering randomly at low speeds, also rear door locks don't work any more, also when I step on the gas the traction control light comes on and I can't go forward and then it all of a sudden will move, that's on dry pavement.
In less than 30,000 miles, I've had to have wheel alignments each time I was force to replace 2 sets of rears tires on my 2008 Impala due to excessive wear. Before having to replace the first set of tire, I had the car into the dealership twice for car vibration at speeds of 50 to 65 mph. I was told the first time that all the wheels had to be re-balanced which did not make since to me. The second time I was told that nothing was found. Then the first tire failure and fortunately only at 35 mph. This first failure was at approx. 15,000 miles. One tire, but both were worn enongh that the dealer should have forewarn me before I left the dealership. The second set of the original tires moved to the rear, wore-out at approx. 28,000 miles. I have never in my 47 years of driving had tires and mulitple alignments as I've had on this car.
New tires installed January 2011 with proper rotation every 6000-7500 miles. Inside tread of rear tires are prematurely wearing. I drive mostly highway miles to and from work, about 150 miles a day round trip. I have to have new tires installed again today as inside tread is wearing and belts are starting to show. I have seen many consumer reports and claims regarding the rear spindles as being bad. I was not able to locate any recalls on this matter but kept locating the class action lawsuit for the rear spindles of the Impala I cannot afford to have to put new tires on the car every year let alone 2 or more times a year. After looking into the repair cost of replacing the rear spindles is pretty expensive, especially for the consumer to take on when it appears GM should recall for the cars for the fix as they did for the police departments.
When the tires needed replacing on the car, I spent $1100 on a set of premium tires, after 10,000 miles I noticed a roaring sound from the tires. I took the car to the tire dealer. He said the problem was with the alignment of the vehicle, causing the tires to wear uneven, I had the tires rotated every 5,000 miles, I took the car straight to my Chevy. Dealer. I was told the struts would have to be ground off and the car realigned and the cost would be mine. I worry about this kind of repair when you alter the part by mis-shaping the part. The cost to me was $197 after hearing about other owners with the problem. I worry about taking road trips with my vehicle. I think that GM should be held liable and the proper fix done to the vehicles for the safety of the car owners. I like the car fine, except for the worry of our safety while on the road.
I had been complaining to my husband that the car's rearend has poor stability and it's hard to maintain it during rain and snow and ice. When we went to have it inspected this week, we were informed that it could not pass as the rear tires were bald on the inside. As it turns out, there have been repeated problems with this car, and a recall was done only on the police models" are you kidding me? what about the average person driving this car???" we are not as important. Obviously there is a problem and now I have to get new tires (that only have about 10,000 miles on them) at my freaking expense and I will need to have the suspension fixed. Someone needs to get a general recall done for this model car....we are just as important as the cops....wth.
Vehicle had been pulling to the right. It also needed oil change also so took it to local Chevrolet dealer, alexandria motors. The service tech informed me I needed to replace tires since they were worn to the tread. They would not cover it under warranty so I took it to an independent repair shop and was informed this was a frequent (normal?) occurrence on these vehicles due to factory defects. I paid the $581.12 for tires and repair due to the faulty alignment from factory. I was not aware of extensive involvement until I did a google search recently. I did keep the receipts, etc and have had no subsequent problems with the vehicle now having over 40,000 miles on it.
Excessive rear tire wear, rear spindle, known problem that GM should recall. GM repaired same known problem with police vehicles, same repair needs done to all vehicles. Rear tires are wearing out very aggressively on the outside edges of rear tires.
The contact owns a 2008 Chevrolet Impala. The contact stated that while having routine maintenance performed by an independent mechanic, the mechanic stated that both rear tires exhibited excessive wear. The mechanic replaced both rear tires and performed an alignment. Approximately 7,000 miles after the replacement of the tires, the contact noticed excessive wear on both rear tires again. The vehicle was taken back to the mechanic, where both rear tires were replaced and aligned. The manufacturer was made aware of the failure and stated that there was a recall addressing the failure, but the recall only included police issued vehicles. The approximate failure mileage was 18,000. Updated 01/11/12
Had several tires wear out prematurely on the Impala in the first year and have had to pay for constant alignments ever since. Isn't there a law suit regarding this issue?
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- Madrid, IA, USA