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definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
26,175 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chevrolet Silverado 3500 steering problems

steering problem

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2002 Chevrolet Silverado 3500 Owner Comments

problem #8

Feb 262008

Silverado 3500 4WD 8-cyl

  • Automatic transmission
  • 65,000 miles


The contact owns a 2002 Chevrolet Silverado. While driving various speeds, the steering column makes a clunking noise whenever a bump is struck or driving over rough terrain. The vehicle was taken to the dealer twice to have the steering shaft serviced. The current mileage was 69,400 and failure mileage was 65,000.

- Fairview, PA, USA

problem #7

Oct 132006

Silverado 3500 4WD 8-cyl

  • Automatic transmission
  • 25,000 miles
Clunking noise coming from the steering column, can be felt at any speed especially in gradual turns to left or right. Had problem fixed twice at dealer expense as a known problem. Now happening again, after having received a "redesigned" steering shaft. What is the problem" should the steering shaft fail every 20K miles? what if it comes loose, on the interstate, at 70 mph" someone should act to get this resolved premonitory!

- Hampton, VA, USA

problem #6

Apr 202005

Silverado 3500 4WD 8-cyl

  • Automatic transmission
  • 24,817 miles
Owner - 02 chev Silverado pickup - VIN [xxx]. recently, I begin to detect a clunking noise coming from the steering column. At times, you could actual feel this through the steering wheel. I checked several on line consumer sites and discovered this is a documented problem w/ several types of GM vehicles. When I contacted several GM dealerships, I was informed they were aware of this complaint. When I questioned the dealerships further, they informed GM had issued service bulletins on this issue and had also revised the intermediate steering shafts design and replacement shafts are on back order. When I contacted GM, they contend, this is not a safety issue, but readily admitted the original design has problem. GM also contends it is not unsafe, nor are the shafts under recall consideration. I question gms views on this issue. Are these steering shafts being tested or reviewed for possible safety defects? the noise in my vehicle became so unnerving, I decided to have the shaft replaced, rather then chance a failure while operating the vehicle. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Columbia, MD, USA

problem #5

Aug 122003

Silverado 3500 4WD 8-cyl

  • Automatic transmission
  • miles


A very noticeable clunk in the front end when turning right or left. Can be felt through the steering wheel and on the floor. This problem has exsisted for over 15,000 miles. Dealer put an extra heavy grease in steering shaft. Only lasted for about 2,000 miles. Several more grease attempts. No improvement. At 35,900 miles new front shocks. Problem is still present. I am concerned as to what may come next. Loss of steering? truck is now out of warranty and I am apparently on my own.

- Hutchinson, MN, USA

problem #4

Jun 162004

Silverado 3500 4WD

  • Automatic transmission
  • 21,000 miles
Consumer complained about steering column problem. Consumer took vehicle to Chevrolet dealership, and was told that this problem was not a safety issue. Manufacturer insisted that consumer had to repair the problem and send in the bill, and they may consider it. Meanwhile, the problem recurred, and nothing was being done about it. The front end and steering column knocked at 21000 miles. The dealer filled the column with grease which corrected the problem until the vehicle was out of warranty. The consumer indicated that it sounded like the front end was falling apart. The dealer indicated that a new joint for the steering column is necessary.

- Broken Arrow, OK, USA

problem #3

Mar 062004

Silverado 3500 4WD 8-cyl

  • Automatic transmission
  • 25,000 miles
Truck had less then 25,000 miles when I noticed a 'loose feeling' in the steering when making turns and a discernible bumping. I found that there is a tsb on it(Chevy tsb 00-02-35-003A) and had it fixed under warranty- but from doing research I've found that this fix is a 'band-aid' and they really should replace the intermediate steering shaft with an improved model. Concern: Very distracting and concerned that it might make me ignore a more serious problem- such as 'loose lug nuts' or something else in the future (thinking it is just the same problem recurring when it is really a more serious problem).

- Sarver, PA, USA

problem #2

Apr 182002

Silverado 3500 4WD 8-cyl

  • Automatic transmission
  • 586 miles
Loud clunking noise under the hood and vibration coming up the steering coloum. Trailer running lights keeps blowing fuses. Clunking on stop or or when accelerating

- Mcdonough, GA, USA

problem #1

Jun 172002

Silverado 3500

  • 48,000 miles
When turning the steering wheel a loud rattling noise from the front end is produced. The cause has yet to be determined. Please provide additional information.

- Findlay, OH, USA

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