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really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
300 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Chevrolet Suburban accessories - interior problems

accessories - interior problem

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2004 Chevrolet Suburban Owner Comments

problem #1

Oct 012004

Suburban 4WD 8-cyl

  • Automatic transmission
  • 300 miles


I own a 2004 Chevrolet Suburban which I purchased new. The model I have, a Z71 has power seats which have a memory option. One of the functions of the seat is called "easy exit" which has the seat travel all the way back to help make it easier to exit/enter the vehicle when the ignition key is removed. The seat seems to have a programming issue (according to my dealer) in which the seat acts inconsistent and creates a significant driving hazard. For example: The seat once or twice per week will move all the way forward and up on it's track, not responding to inputs on the side of the seat, doing it by itself. It wouldn't be that bad if it did it at just key exit/entry, but it does it while the vehicle is in motion. This regularly occurs and I feel that it is a safety hazard. I complained to my local Chevrolet dealer, who said there is a "technical service bulletin" about it but Chevrolet does not have a fix, other than to swap out the seat memory computer, which has been done. The seat still acts by itself. Since I am 6'2", moving me all the way forward and up is not only uncomfortable, but makes it hazardous to drive since I have to wait for the seat to reach it's position before I can start to move it back. This happens weekly. I feel that it is irresponsible to have a moving seat while the vehicle is in motion, given that it compromises the driving position and quite possibly could cause an accident. It doesn't seem that Chevrolet is interested in fixing the "programming issue" the module has since I've had this problem for well over a year. When the seat does this movement, it always goes to the same spot, all the way forward, all the wap up. This presses my legs and lower abdomen against the wheel, making it difficult to turn. It also presses my legs backward (at the knee) which makes breaking nearly impossible. Clearly a fix should be made. According to the dealership, they have "a lot" of these complaints.

- Spokane Valley, WA, USA

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