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2015 Chevrolet Suburban AC / heater problems: A/C stopped working

A/C Stopped Working

2015 Chevrolet Suburban (Page 1 of 2)

This problem may be covered under warranty. Ask your Chevrolet dealer.

9.0

really awful
Typical Repair Cost:
$1,090
Average Mileage:
65,500 miles
Total Complaints:
23 complaints

Most Common Solutions:

  1. replace condenser (11 reports)
  2. not sure (10 reports)
  3. replace A/C compressor (1 reports)
  4. replace AC clutch (1 reports)
2015 Chevrolet Suburban AC / heater problems

AC / heater problem

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2015 Chevrolet Suburban Owner Comments (Page 1 of 2)

problem #23

May 182019

Suburban XLT V8

  • Automatic transmission
  • 130,000 miles

A D V E R T I S E M E N T S

I live in Georgia and my air conditioner went out again. 2nd time in a year. This vehicle is beautiful but lots of issues and money...

- Eyre K., Canton, US

problem #22

Jul 032017

Suburban LTZ 5.3L

  • Automatic transmission
  • 42,000 miles

Told( same nasty dealer) about the problem of heat coming from back of seats when cooling option was used causing passengers to get a blast of hot air in there face. Dealer charged me $250.00 to fix something that the car manufacture has corrected on the 2018 models. I'm aware that problems do come up but should the buyer be charged for their correction after paying a premium price for unit in the first place !!!!

- Michael D., Selbyville, US

problem #21

Sep 082017

Suburban LT V8

  • Automatic transmission
  • 74,000 miles

AC quit working- there is a special coverage for it, but only up to 60,000 miles- This is a known issue and the dealership is quoting me $950 to fix it. Not sure where 60K was pulled from- I can guess, but I'll keep it clean.. This is a $65-70,000 vehicle and I've already had to have the transmission replaced, and have 3 other issues currently.

- Brian D., Clarkston, MI, US

problem #20

Sep 012018

Suburban

  • Automatic transmission
  • 80,000 miles

A D V E R T I S E M E N T S

We already had to pay out of pocket to replace the A/C condenser (a very common problem with this car), and a year later, now the A/C won't blow through the vents in the back seat. The kids get in the car, sweating after practice and we can't cool down the car fast enough since the air has to come from the front. It's one thing after another with this car. Darn you Chevrolet!

- Sarah M., Poway, CA, US

problem #19

Apr 022018

Suburban LTZ V8

  • Automatic transmission
  • 71,000 miles

Bought this truck in November 2016, love it because it's big enough to haul around 2 boys baseball gear, until the ac quit blowing cold air. Was at a baseball tournament and was leaving. It was a warm 80 degrees or so that day. Go to turn the ac on and no cold air coming out. I thought; well, maybe it was because I had it on the auto setting, so I switched it over to 60 degrees. Still nothing but warm air. I am 2 hours from home. I'm thinking; well this is a little unusual, seeing is how this is the first time I have used the air since last summer. So down the windows go and back to the ball-field. Again get back in the truck after the game and nothing but hotter air this time. So after a 2 hour drive home with the windows down, I'm just a little irritated.

I tried the air a couple more times since then and nothing but hot air. Needed an oil change, so while there I asked them to check my ac due to it doing nothing but blowing hot air. Of course at the dealership where I go you have to pay $100 just for them to look at it and tell you what's wrong with it. Even though they were already going to have it back in the shop for the oil change. I did voice my concern over it being so expensive just for them to diagnose the problem with a remark back from the woman at the dealership; well we have to charge that or my men would be working for free. Well not really because they are doing the oil change as well. Anyway she ends up calling me to tell me its my condenser and it will cost me $600 to fix - ARE YOU KIDDING ME- this truck has 70,000 miles on it and its nothing but highway miles, been taken care of, has the oil changed on a regular basis and the freakin ac don't work - what a very frustrating situation!!

I just want my air to work and not have to pay out the rear to have it fixed when there has been a known problem with it for awhile now.

- Missy H., Jonesboro, AR, US

problem #18

Jul 052018

Suburban LTZ 5.3L V8

  • Automatic transmission
  • 120,000 miles

Same AC Compressor issue as everyone else. Completely disappointed with Chevrolet's lack of customer service in handling this issue, which is clearly a widespread national issue (A/C Compressor Failure). Where is the recall Chevrolet?

Same as many others:

1. A/C stops working in 97 degree NC heat with the heat index that would be about 110! 2. Mechanic does vacuum test and will refrigerant ($200) freon 3. A/C is blowing hot air again after two hours..... refrigerant completely gone 4. Mechanic runs dye through lines to find the leak, replaces refrigerant again and states the problem is compressor failure...they think but that may not be all 5. The overall fix would be to replace the compressor ($1,200) but they cannot get a compressors as the part is on National Backorder because of the widespread problem. 6. Leave the shop without repair and A/C is blowing hot air 7. Called Chevrolet "customer support" and was told the vehicle was out of warranty.

They did acknowledge the widespread compressor problem , however, there is no recall at this time and no financial compensation either...."unfortunately" (I was told). "No, we cannot assist with the labor charge either." By this time I am wondering if I am on a "What would you do" show!

We paid almost $80,000 for what we have on this "luxury vehicle". Was 3 years only in February. This IS an issue that warrants a massive recall! Chevrolet/GM need to accept responsibility! This will end up being a class action law suit. Please see this link that I found indicating one beginning the process as it relates to these issues: https://www.consumerclasslawyersblog.com/2017/08/01/bunch-hot-air-ac-gmc-chevy-trucks-simply-not-work/

Last one we will ever buy. Over the last 16 years we have had 4 Suburbans. Chevrolet your customer service and willingness to stand behind your product is a horrible!

- vanderhorstx8, Raleigh, US

problem #17

Jun 032018

Suburban C1500 LT

  • Automatic transmission
  • 63,500 miles

A D V E R T I S E M E N T S

Paid high dollar for this suburban and have maintained well. Have only low mileage in 60's. AC Clutch and AC module/blower should not have gone out on this vehicle by no means. Dealer told me they did not know why the fuse did not keep the blower from going out as well?? I truly believe it is faulty. I do not have the almost 2K to spend at the dealership to have it fixed when there are so many complaints about the same issue!! Someone needs to please help us and find out what is going on here! My girl and I drove several miles in the hot Texas heat before we reached our home and we were both very sick by the time we got home. Having no AC in Texas is no joke.

- Velva M., Whitehouse, US

problem #16

May 312018

Suburban LT Luxury Pkg 5.3L V8

  • Automatic transmission
  • 53,641 miles

Looks like a recurring problem for this make and model. Come on GM step up to the plate! One doesn't pay $50k+ for a vehicle to have to have these kind of repairs.

- Karene H., Center, ND, US

problem #15

Apr 012018

Suburban LT

  • Automatic transmission
  • 54,000 miles

Our AC stopped working. We live in Massachusetts and only use it half the year. This is a real pain in the rear. Called the dealership and it is not covered. Any thoughts?

- Michael G., Weymouth, MA, US

problem #14

Apr 052018

Suburban LT V8

  • Automatic transmission
  • 64,312 miles

I have a 2015 Suburban LT that has a hole in the condenser. So no AC. And its costly to fix. This seems to be a widespread problem and there needs to be a recall!! A 2 year old $55K Suburban, should not have a hole in the condenser for no reason. This is obviously a defect that needs to be addressed by the manufacturer.

- Anne T., Richmond, VA, US

problem #13

Feb 252018

Suburban LT

  • Automatic transmission
  • 49,600 miles

A D V E R T I S E M E N T S

This may have gone out sooner, but we've been in a cold season and have only been using the heat. You cannot be in Texas without air conditioning!

- Laureen E., Denton, US

problem #12

Jul 122017

Suburban LTZ 5.3L

  • Automatic transmission
  • 61,000 miles

a/c stopped working, called gm got nowhere, nationwide backorder, lots of trucks with same problem. bought part on ebay, 4 times I ordered I got turned down because they said no one has part. took 2 months, paid 269.00 cost, 1300.00 to install, 1500 and change later its ok. I saved old part and receipt. I think chevy should pay.

- bjohncolo, Patchogue, US

problem #11

May 312017

Suburban LT V8

  • Automatic transmission
  • 36,000 miles

dealer told me parts on national backorder. I have waited almost 2 months for the part to arrive without A/C!!!!

- shig, New York, US

problem #10

Apr 012017

Suburban LT 5.3L

  • Automatic transmission
  • 84,000 miles

We purchased a 2015 Suburban from Edwards Chevrolet Birmingham, Al. May 2015. It had 31,000 on it. We did not purchase extended warranty. long story short our truck has been without air since April of 2017 We thought it was a leak in hose had it tested and its the condenser. The part has not been available and we have been truly affected by this. I have a large family and the truck has been sitting because it is to hot to drive in this Alabama weather. Gm has closed my case on two occasions. The repair is over $1000 Gm is refusing to do anything because they have not deemed the part defective and have not done a recall. The aftermarket part is more expensive labor is high. I was told in order to do a recall it has to be a safety hazard well in this summer heat with no ability to cool down i have leather seats and my truck is black. also with freon leaking im pretty sure we have breathed all that in.This is totally a headache and i really feel like GM/Chevrolet should be responsible. WE need more people to complain.

- Valencia Anderson B., Mc Calla, AL, US

problem #9

Apr 012017

Suburban LT V8

  • Automatic transmission
  • 50,000 miles

A few months back AC stopped working. I had visited the dealer a few months back and they diagnosed an AC condenser leak but there wasn't any part available. They didn't have any answers when they kept my vehicle almost a month and still there wasn't any answer for part delivery. So I have no choice but to bring my vehicle back. A few of my friends are having the same issue. One has a 2016 Chevy Suburan. So disappointed about this.

- Muhammad S., Ellicott City, MD, US

problem #8

Jul 072017

Suburban LT

  • Automatic transmission
  • 84,000 miles

AC went out. Have been told by the dealer it will be a month to get the parts (Condenser) since there is a national back log on them. GM hasn't said on thing about this issue. I'm hoping they can find an after market part sooner. I'm in California and it's the middle of July!

- Alan B., Santa Rosa, US

problem #7

Jul 042017

Suburban LT V8

  • Automatic transmission
  • 41,000 miles

Two weeks after having the compressor clutch replaced at the cost of $1100, my air conditioner stopped working again. I once again left it at the dealer. They just called to tell me that this time it's the condenser that is shot. Another $1200 on a two year old truck. I've emailed into GM, but have gotten no response. I see all the issues people are talking about with the AC on GM vehicles all over the internet. I'm totally disappointed that I'm having to pay out a total of $2300 in a two week time period on something I paid $60k for.

- 2015suburban, Mooresville, US

problem #6

Jul 132016

Suburban LTZ V8

  • Automatic transmission
  • 48,000 miles

While on a cross country road trip the AC stopped working in 109 degree Tucson. I noticed that the accelerator stopped responding while in stop and go traffic. After a long engine lag it suddenly worked again and we were off. Within minutes the AC stopped working and hot air started blowing out of the vents. I took it to the nearest dealership the next morning and was told that the condenser and belt had both broken. 5 hours and $825 later I was back on the road with AC. It seems crazy that such an expensive car with relatively low miles would require such a huge repair and the dealership agreed. Ggggrrrrr

- brancoff, portland, OR, US

problem #5

May 032017

Suburban LTZ 5.3L

  • Automatic transmission
  • 87,890 miles

Ac is not working , it is ac condensor , but they don't have the part to change it . How reliable cars does Chevy makes . That was the biggest mistake . I had ever buy Chevy. either I am going to drive the car without ac or park the car and rent one.

As for business purpose I use it , I can't rent one . I talked to from corporate office with senior advisor Kevin , he told me 4 to 8 weeks for the part . I told him it is American car . He told me there is 30 people head of me , so it is common problem and it should be fixed as recall which is Kevin wasn't agree. He was saying original part is manufactured defected, I believe it is manufactured defected , they should be recall. Or change it free of charge . Bad part is there is no after market ac delco or other . So I don't know what to do.

I wish I can trade the car for fair value but they don't honored by dealer . It looks like they want to get the car for junk value.

This not the first problem.

- TC S., Bellmore, NY, US

problem #4

Jun 132017

Suburban LT 5.3L

  • Automatic transmission
  • 58,000 miles

I can't believe a compressor freezes up after two years. I have never had a vehicle do this even after 10 years.

- Robert W., Clinton, MD, US

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