This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Total brake failure, no warning lights, no messages. No issues the day before, then total brake failure the next day. Fluid levels were within margin and no leaks. We replaced the master cylinder, this did not fix the problem. Then we replaced the ABS pump module and it helped but the mechanic shop could not bleed the brake system correctly so we took it to a Ford Dealership and they were able to bleed the brake system correctly and now we have brakes. We have a total of $2300 into this fix which was excessive. No recalls for brakes issues for this vehicle from Ford.
The contact owns a 2013 Ford Edge. The contact stated while attempting to depress the brake pedal, the brake pedal made a hissing sound and went to the floorboard and then became firm. The braking distance was extended. The contact had to pump the brake pedal to stop the vehicle. There was no warning light illuminated. The contact took the vehicle to the dealer who diagnosed that the brake booster failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the failure was related to NHTSA ID Number: 10054925000 (Service Brakes). The failure mileage was unknown.
Brakes make a weird sound, did not need pads rotors or brake booster replaced, (although I replaced them anyway) When hitting the brake, I hear and feel a loose, disjointed sound, similar to ball joints. Check engine comes on sometimes, worse in the heat
My 2013 ford edge (SE, 3.5L) the brake suddenly went down with absolutely no warning or lights indicating a problem. Press very hard and almost down to the floor to stop my car. Very dangerous! I thus sent the car to ford dealership (Dean Seller Ford, Troy MI), was told the brake booster is down and have to fix it immediately because I cannot drive without the trustable brake. Finally cost me $904 out of door. I then found there is a recall (Bulletin 13N02) that recalls exactly the same issue of brake booster on ford edge cars from 2007 to 2015, it also extends the warranty of booster to 10 years and 150k miles. My 2013 ford edge only have 79000 miles why my car is not covered under that? This could be a very serious safety issue due to the problem of the brake!!
The brake pedal goes to the floor before the brakes engage even a little bit. Almost rear-ended another vehicle due to the brake failure. Took it to the repair shop 3 times for repair. They bled the brakes several times which helped for a day and the problem returned each time. This has the potential to cause a severe accident if it is not resolved. Internet articles I've read and my personal experience indicate that replacing the master cylinder, brake booster or bleeding the brakes does not solve the problem. What is my option for a next step?
Brake pedal unexpectedly goes to the floor and brakes fail to stop the vehicle. Problem is intermittent and unpredictable. After having master cylinder and brake booster replaced at owner's expense, brakes failed completely at 113k miles. Dealer now says the Hydraulic Control Unit must be replaced. This is a dangerous issue and should be investigated. We are extremely lucky that nobody was hurt when brakes failed.
Due to the door latch issue and my interior light staying on I am unable to see at night when driving. It has caused issues with my battery and I have had to replace it a few times. Why isn't Ford recalling this?
In July 2022, brakes gave out twice, pedal going all the way to the floor; hard to stop. Then it mysteriously went away. Happened again in November 2022. Found out Ford issued an extended warranty (13N02) on a faulty brake booster. Took it to Galpin Ford. They replaced the booster under this warranty. Yesterday, 12/12/22, we had a bit of snow, wife drove the car, almost crashed as brake failure yet again! Took it back to Galping Ford who says 'they cannot find anything wrong'. That's BS! This Edge has less than 70,000 miles and is driven by a middle age female (not being aggressively driven). We bought this vehicle used from Galpin Ford and they DID NOT inform us of this problem. Now we have a dangerous car to drive; I can't sell it or I'm liable! There is NO recourse for us owners and we are paying the price (both financially and with our lives) because NHSTA has failed to issue a recall. Get these cars fixed or off the road! Owners should not have to bear this financial burden.
When braking the brakes go all the way down to the floor and I do not stop immediately. I was driving home from work Fri 12/9 after dark and had to swerve to keep from hitting an animal in the road because my brakes did not brake as I expected. If was very unnerving.
9/15/2022 paid $875.90 for brake booster, two weeks later, ABS module going out, according to Moyer Ford, as of 12/01/2022, I-€™ve called Ford Complaint and they fail to add my vin number, says only nhtsa can do that. As of today, 12/01/2022, Moyer ford is telling me abs modules are on back order with no ETA. Ford knows this is major brake issue but not addressing it! Now when abs part does come in, that-€™s another $800 out of my pocket, total of $1700 that Ford is ignoring and don-€™t even have the parts to fix! Major concern!
While driving my 2013 Ford Edge Sport down the highway at 60mph the traffic light changed to yellow and then red as normal. When I went to apply the brakes the brake pedal suddenly lost pressure and went to the floor before the vehicle was able to stop. By this time I was in the middle of the intersection. By some miracle I was able to avoid a potentially serious accident as luckily no cars were in the intersection. The brakes were fine one moment and then no brakes the next with no warning lights or error codes. The brakes haven-€™t changed since then. Still no pressure and I-€™m afraid the drive the vehicle. My vehicle has yet to be inspected/diagnosed, but after doing extensive research online I-€™ve found that this is a very common problem with the ABS system. Apparently the valves get stuck open allowing fluid to flow freely past them and the system needs replaced. How is this not a safety issue. I-€™ve read that so many people have almost been in serious accidents were death could potentially occur. I don-€™t understand why this has not been recalled. The brake fluid is at normal level and the brake booster was previously replaced by Ford a couple years ago. In that instance the brake pedal was very hard and the vehicle would not respond to braking. That issue was fixed by Ford on their dime and I was told it was some secret or unpublished recall on certain vehicles, depending on where they were manufactured. This is gross negligence on Fords part and can-€™t wait for someone to sue the pants off them.
including hard or stiff power brakes that are difficult to press down and increased stopping distance. This may be due to a failing vacuum pump or hydraulic pressure pump. You may also find that your brake pedal is positioned higher than usual. As a result, you may have to lift your foot higher to press on the brake pedal, apply more force,
The contact owns a 2013 Ford Edge. The contact stated that while reversing out of the garage, she depressed the brake pedal and the vehicle failed to respond. The contact stated that she had to apply extra pressure to the brake pedal to stop the vehicle. No warning lights were illuminated. The contact stated that she previously had the vehicle diagnosed but the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.
Initially we contacted Ford when the brake pedal went to the floor while my wife was driving WITH the KIDS in the car. Ended up having the car towed to Ford. They inspected the vehicle and later called and said brake booster was bad. With no signs or warnings of failure I find this a safety issue. Ford replaced parts and Now we are back to having the pedal on the floor with very little pedal at all. My family's lives are at risk and Ford should be responsible.To think my wife has to drive this vehicle with my kids in it and be in a terrible accident one day is horrific.
HCU unit master cylinder and brake booster failure all at one time (ford knows of this issue that-€™s why there-€™s a recall on the brake boosters ) I was driving with my family in the car going about 70 mph down the highway and the brakes gave out causing them to go to the floor and barley able to stop super spongy and barley made it home without using the e brake the next day we limped it to our local dealer ship and they said the HCU unit brake master cylinder and brake booster had to be repair due to no fault of our own now this repair wasn-€™t cheap at all at a cost of 2000 dollars. Always have had the dealership service the vehicle when it was due or recommended. We-€™ve never had an issue with the brakes on this vehicle before no warnings no nothing just cruising down the road had to hit the brakes due to traffic and nothing, very scary and the HCU units master cylinders and brake boosters in these cars need to be recalled due to safely issues not just for the drivers and passengers but for everyone around on the road. Think god I was able to stop if not we would have ended up in the back of a 18 wheeler in a fiery crash and wouldn-€™t be able to type this complaint. The units were inspected and was told they need to be replaced but dealership service advisor said they see them all the time for no apparent reason just driving and a failure occurs.
We were driving in the mountains and the brake pedal went all the way to the floor before engaging. This caused us to almost hit a vehicle in front of us, swerved successfully, but then my wife and I have whiplash pain from the instant, hard stop. Took it to a Brakes Plus and they said air in the lines was the cause and flushed the lines. Worked for a few days, then almost got into another accident with the same issue of the brake pedal falling to the floor before engaging. Took it back to Brakes Plus and they notified us that Ford is well aware of this issue and extended the warranty of the Brake Booster, which is known to fail. Took it to Ford, they happily replaced the brake booster, under the warranty, but then said this is not the issue, we need to replace the HCU Assembly and replace the master cylinder. Which, conveniently, is not under warranty. Ford is playing with peoples lives, knowing having faulty parts installed on vehicles and not taking ownership and replacing the parts needed to safely operate their vehicles. When I asked if I can complain, they gave me your web-address instead of trying to make things right. The only response I received worth a penny, is keep your receipts, maybe we can reimburse you, if I/m not dead, when we decide to take ownership.
Driving under normal conditions, brake pedal goes to the floor, very hard to stop vehicle. This happened 3 times. Twice in July 2022 on a family road trip, and today, 11/15/2022 while being driven to work, almost resulting in an accident.
A D V E R T I S E M E N T S
- Redmond, OR, USA