This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Edge. The contact stated that the door ajar warning indicator illuminated. The doors were unable to be locked. The dealer diagnosed that the door locks and sensors failed. The door sensors and locks needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 37,000.
Door ajar sensor - leading you to believe the door is ajar. The door is closed but the interior lights remain on as though the door is ajar. The interior lights may or may not turn off while driving this is dangerous at night. Door lock button won't activate door locks sensing a door is ajar again very dangerous.this sensor comes on at will driving not driving no rhyme or reason. Prolonged lighting may shorten the life of my battery or leave us stranded. Ford refuses to acknowledge this design problem and the burden of repair on their customers a recall is in order.
The contact owns a 2013 Ford Edge. The contact stated that the door ajar warning indicator illuminated and the interior lighting remained illuminated. In addition, the electronic panel failed to function properly on the driver's side and the liftgate failed to remain closed. In addition, the front and rear passenger side doors randomly failed to remain closed. The vehicle was taken to the dealer and the sensors were cleaned. Two months later, the failures recurred. The manufacturer was not notified. The failure mileage was not available. Updated 01/10/17 updated 06/27/18
My car, Ford Edge 2013 has a problem with the driver door sensor which shows that the door is not closed causing the alarm bell to stay on, the interior lights won't turn off, had to have a jump start. Took to Ford dealer and was charged for repair. Quite expensive for me to pay for what Ford should be paying for. I understand that are quite a large number of owners with the same problem. Also smell exhaust fumes when shutting shutting off the engine as I get out of the car. Coming from engine compartment. Understand this is also a problem for other owners. These factors together should be reason for the NHTSA to get involved and force a recall to review our groups problems. I paid $229 to clean contacts. New parts much more expensive. Help us with this.
- Perry Hall, MD, USA
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The contact owns a 2013 Ford Edge. The contact stated that the "door ajar" indicator illuminated when the doors were closed. When the contact managed to get the "door ajar" indicator to go off, it came back on while driving. The vehicle was not diagnosed or repaired. The VIN and failure mileage were unknown.
I have owned this vehicle for less than a year and 2 months after purchasing it the door ajar light came on. It comes on everytime I start the car. A message appears saying to put the car in park and shut the door, I have done this numerous times to no avail. I have tired driving forward and opening the door then shutting it while still driving forward slowly (sometimes this will work temporarily) and I have also tired doing the same in reverse. I have called Ford and been told to take it to a Ford dealership for a diagnostic test. The test is going to cost $120 plus tax then the parts and labor so I'm looking at a cost of $500 or more! Ford knows this vehicle has this issue, so why don't they do a recall. I live in a rural area where we have bear and mountain lions and I stand outside for 10 minutes or more waiting for the interior lights to go off, when they still don't, I around the car and open and close all the doors again and wait some more. (as a women I truly am nervous while I'm out there) not to mention having to drive at night hoping I won't get a ticket because the interior lights stay on. No wonder why consumers get mad and don't want to buy american made products anymore. Come on Ford make the recall happen already!!!!!
Suddenly the vehicle no longer registered one of the doors as being closed. It always had the door ajar warning on the screen and the dome lights stayed on and doors wouldn't lock while driving as if a door was open. This made it difficult to drive at night because all the lights would be on in the car. Also, my 4 year old was able to reach and open the door while the car was in motion so I had to take the car into the dealership to have it fixed immediately before one of my children was hurt. The car only has approximately 40,000 miles on it and is well cared for but out of warranty so the repair cost us 474$ and I was out of a vehicle for two days.
The contact owns a 2013 Ford Edge. The contact stated that the door ajar sensor warning indicator illuminated. The vehicle was serviced per a warranty, but the remedy failed to repair the vehicle. The indicator illuminated after the warranty expired a year later. The manufacturer was notified of the failure. The failure mileage was approximately 42,000.
The contact owns a 2013 Ford Edge. While driving approximately 55 mph, the vehicle experienced a complete loss of power. The failure occurred without warning. The vehicle was towed to the dealer, but was unable to be diagnosed. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000. Updated 12/20/16 updated 12/22/16.
Door ajar indicator stays on even though door is correctly closed. My 2013 Edge has less than 38000 miles. But Ford will not fix without owner paying for it. This is not the first 2013 Edge with this problem and Ford should fix without owner's cost
My 2013 Ford Edge has a mechanical/electric door jar switch which fails thus you end up with a 'door ajar' warning on your dash. Thus you can't lock your doors and the light and radio remain on after to exit the vehicle.
After approximately 60,000 miles the drivers side door will not lock and the "door ajar' warning light and alarm will sound continually. The vehicle can be driven, but only in an unlocked condition while listening to the warning chimes and flashing dash lights. The condition often lasts a week or so, goes away for some time and then returns.
Door ajar sensor failure. System would indicate door was ajar even thought door was closed. Lights would remain on, and door indicator would chime everytime the car came to a complete stop. Door sensor needed to be replaced at a cost of $585.
Two problems:1) door ajar light stays on - door has to be slammed several times before light goes out, sometimes light stays on for entire 15 mile drive to work. Problem 2) shift to park light comes on- car is in park, must jam shifter forward to get light to go off. Sometime must put car into drive, move forward few feet and back to park. Both problems are intermittent but happens 8 of 10 times we drive the vehicle.
Car door ajar message ad dome light on at all times, low electrical power, caused the battery to go bad, latch on door problem, car would not lock, car stationary and you could not lock the door to start car
A D V E R T I S E M E N T S
- Norton, MA, USA