This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Escape. The contact stated while driving 45 MPH, a white colored smoke started coming from the exhaust with the check engine warning light illuminated. The vehicle was initially taken to an independent mechanic who refused to service the vehicle and referred the contact to a dealer. The contact had the vehicle towed to a dealer where a diagnostic test indicated that coolant had leaked into cylinder #2 resulting in engine and turbo failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle remained unrepaired and remained with the dealer. The failure mileage was approximately 55,000.
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle was running rough. The check engine warning light illuminated intermittently. The vehicle was taken to the local dealer where it was diagnosed that there was a crack in the short block. Additionally, there was an indication there was coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was contacted and transferred him to the NHTSA Hotline. The failure mileage was approximately 190,000.
My car has 41,000 miles on it only I have always added oil, done changes. Ford is telling me the entire engine needs replacement, for 12,600$. I am being told only the same line from Sill-Terhar Ford. -??There are several holes in vital parts of the engine due to lack of maintenance. Error codes are P0014 & P0087.-?? But why is it that the camshaft and fuel pump are making contact? Why is this happening to my car and it-??s not being acknowledged that this shouldn-??t happen.
The contact's daughter owns a 2017 Ford Escape. The owner stated the vehicle failed to start and the check engine warning light was illuminated intermittently. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.
The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, there was white smoke coming from the exhaust pipe. Additionally, the vehicle shuddered while driving. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic retrieved DTC: P0303 (Cylinder #3 misfire). The vehicle was taken to the dealer, where it was diagnosed with a cracked engine block, and that the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and confirmed that they would cover 60% of the repair cost. The failure mileage was approximately 65,000.
- Lowell, MI, USA
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I am currently financing the 2017 Ford Escape Ecoboost as of 2019. On multiple occasions my car has been in the shop due to the faulty engineering of the Ecoboost engine system leaking coolant. I have paid close to $4,000 in out of pocket repairs that Ford will not reimburse or address the issue. I have also made multiple calls to Ford where one person told me Ford did not know about this issue and another told me Ford is not responsible and there is nothing they can do about it. Ford issued a recall back in 2017 and put Band-Aid on the issue which obviously did not rectify the safety problem. On the first occasion back in January 2022 I was on highway the car started to shake and would not accelerate properly when the engine light came on with a -??High temperature warning-?? across the screen. Had that repair done and then the same thing happened again months later. I was told since I work from home 4 out of 5 days a week it bought me more time than expected with the repair since the design of the Ecoboost engine is faulty and this was bound to happen again. As of April 2023 my car is in the shop again and Im being told the engine needs to be replaced which may not be a permanent solution. In reading the numerous complaints on this issue with other consumers this car has the potential to catch on fire while driving. This is a safety issue for consumers, their loved ones and anyone else on the road as well as a danger to the environment with the coolant leaking. The vehicle is available upon request for inspection.
Car has 68000 miles - was just serviced for oil change, fluid levels, tire rotation and new brakes - roughly 500 miles past that service - was driving car when suddenly a fault appeared about the power train - said car would stop in x minutes. Car was hesitating and somewhat rough in motoring. took car immediately to a small garage who looked under hood while car was running and saw that the antifreeze had "disappeared". He looked at the oil and saw it was cloudy not clear as you would see from a new oil change with less than 500 miles on it. Once we stopped the car - the antifreeze container filled back up. He said this indicated that the antifreeze was going somewhere it shouldn't - namely the engine. I called and made an appointment with a local Ford dealer - not dealer I bought it from since they are farther away - didn't want to drive it because of the power issue - they looked at it and told me that I need a new engine because the antifreeze leaked into mine. Reviewing on line I see that Ford or the engine manufacturer if not Ford has had issues with this with many other Ford Escapes of the same model year. My engine is a 1.5 eco boost and I know that the 2.0 eco boost of the same time frame was recalled. I believe the fault with the 2.0 is indeed associated with the 1.5 and that Ford is refusing to deal with it. Very concerned about safety of the car on the road with this type of engine. With Covid more and more people are running their cars longer and can't afford the high prices of a new one - if I had this problem on a major highway I could have been killed or kill someone else when my car failed.
I own a 2017 2.0L Escape that has intrusion of coolant into the cylinders. This is a potential fire risk and has been identified per the Technical Service Bulletin 19-2346 dated 12/19/19. There is no incentive to get this fixed and no notification to the consumer to do so, yet it is a fire concern. The 1.5L engine has been addressed thru the Ford Consumer Satisfaction program 19B37 yet the 2.0L engine is not. I have 53K miles on this vehicle and it requires a new long block. The vehicle has been inspected by 2 FORD dealers Covert in Austin, TX and Leif Johnson in Austin TX both concurring that the replacement is necessary. I am seeing a recall on this engine or at minimum assistance in replacing the long block. Thank you.
Warning signs: VEHICLE WILL SMOKE FROM THE TAILPIPE FOR ABOUT 5 SECONDS ON INITIAL START AND GOES AWAY AFTER THAT. I-??ve had the car for a little over 6 years now and this began approx 2 months ago Mechanic said coolant was leaking into engine due to the design of the engine and causing it to misfire and fail. The car would require a new engine with an updated design to fix the problem
At 75, 500 miles engine began running rough at start-up followed by check engine light coming on, Ford dealer found codes PO302, PO316 and found coolant present in cylinder #2. Recommend to replace engine long block at the cost estimate of $8000. This was also verified at an independent auto repair service.When attempting to accelerate beyond 45 mph the engine hesitates and has a knocking noise. It is unsafe to drive on the highway and freeway. I have maintained this vehicle to highest level possible at the Ford dealer where I purchased the vehicle. It is deplorable that I am expected to replace an engine with 75, 500 miles at this cost. The ford dealer and Ford refuse to assist with cost, because I do not have an extended warranty. Due to the nature of auto industry I am unable to find a new vehicle to purchase and replace this vehicle and now stuck with $8000 repair. It is 2023 I should expect to easily drive a vehicle safely beyond 100,000 miles without replacing an engine.
Coolant leaking into the engine, confirmed by dealer, recommends replacing engine, $7,000 quote to replace. Engine sputters, especially when starting, symptoms started June 2022 Told engine will at some point fail, causing traffic risk to owner and others depending on the situation of failure.
The contact owns a 2017 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle hesitated to accelerate with the check engine warning light illuminated. The vehicle was diagnosed by the contact's son, an independent mechanic, with coolant intrusion into cylinder #2, and that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion) however, the VIN was not included. The failure mileage was 73,599.
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, there was an abnormal amount of smoke come from the exhaust system. The contact reversed out of the garage and parked the vehicle in the driveway. The contact turned off the vehicle and while attempting to restart the vehicle, the vehicle would not restart. The vehicle was diagnosed by an independent mechanic and the mechanic stated that the head gasket had failed, and that the engine might need to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 107,000.
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle was shaking and there was smoke coming from the exhaust pipe. The vehicle was taken to an independent mechanic, who diagnosed that there was coolant intrusion into the short block and related the failure to Customer Satisfaction Program: 21N12 (Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine -?" Short Block Replacement After Coolant Intrusion) however, the VIN was not included. The vehicle was then taken to the dealer, where it was determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 48,000.
In November 2022, my check engine light came on. The code was for a purge valve. That was replaced and repaired on November 10, 2022. In January 2023, my check engine light came on yet again. This time it was for the fuel regulator. That was repaired and replaced on January 9, 2023. My car did not make it the few miles to my house. On January 10, 2023, the mechanic picked up my car and drove it back to his shop. On the drive there, the Transmission Fault came on only one time. When he turned the car off and back on he never received the transmission error message again. The car is a 2017, purchased new, at the time had 75,000 miles and has always had maintenance checks on time. This was a catastrophic transmission failure due to manufacturing. After inspection transmission fluid was found burnt, filter was clogged, converter came apart and contaminated the unit. This caused a blocked filter which lead to a burnt clutched. Transmission was rebuilt and repaired. From vehicle purchased as new to November 2022, car had no issues. From November 2022 until January 10, 2023 it was a landslide of continual problems.
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was constantly illuminated. The contact took the vehicle to a certified mechanic who stated that the coolant was leaking into the engine causing cylinder #3 to misfire. The mechanic replaced the #2 and #3 spark plugs. After removing the spark plugs the hot evaporated coolant caused hot steam to affect the spark plugs and cause them to malfunction. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 103,000.
Was drive the car to a shop after getting a transmission fault service now code the car would not move and broke down in the middle of the road on a busy road sh*t car off it drove for two minutes and shut off again had no power to get to side of the road had to pay over $100 for a tow bill and still at the shop with no answers
On March 9th 2023, the very first time my engine light came on while I was on my way to work so I decided to take it and drop off at the dealership on the way which is 10 miles away. About 2 miles before I get to the dealership, my SUV started cutting out and the engine light started flashing. I left at the dealership and they called me later the same day and told me that i needed to replace my engine that antifreeze was leaking into my engine. My last oil change was in late Nov 22 and it was 700 miles from needing another one. My SUV only has 99837 miles on it and should last many more than that. The last oil change I had did not report of any unknown fluid in my pan and that the oil appeared to only be normal use.
A D V E R T I S E M E N T S
- Loganville, GA, USA