This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 40 MPH, the vehicle lost motive power and stalled. The contact was unable to restart the vehicle. The vehicle was towed to the local mechanic who was unable to determine the cause of the failure. The contact stated that the failure had occurred on several occasions. The local dealer was notified of the failure. The manufacturer was not yet notified of the failure. The approximate failure mileage was 130,000.
Engine misfiring, low coolant, ingesting coolant, & overheated. Coolant does not -??hold pressure-?? according to mechanic. Coolant going into cylinder #3. Long block needs replacing in order to fix, according to TSB 22-2229.
We bought 2017 Ford Escape. We are already having issues with the engine. Ford dealer and maintenance told us that we need to replace engine. Mileage is only 100,063
I have a 2017 Ford Escape SUV 2.0 Turbo. Mileage was around 72,000 when this all started to happen. We had experienced chugging on our car, when starting and the engine soon light came on. We took it to our local Auto Zone and had them put a computer on it and it read that cylinder #2 was misfiring. So we had all the spark plugs and wiring replaced. They then noticed that our engine coolant level was low. They filled it and told us to keep an eye on it. Within the next day it was gone and it showed no leakage of coolant on the ground or any place on the engine. We refilled and drove for a few days and our level of coolant kept going down, we kept refilling and then our engine soon light came back on. We took it to our mechanic and said he would keep it for a few days and check everything out. We got a call that there is a problem with the head gasket. We would have to have it replaced. They would have to have the vehicle for about 2 weeks, as we would not have to replace the engine but they could have it modified to make it smooth around the head gasket and reseal everything. Our Ford Escape is not that old and the mileage is fairly low for something like this to happen. I found out Ford knew about this problem but no recall was made to rectify it. So now after 4 weeks being without my car, due to some problems of getting some parts, and paying out $2672.80 out of pocket for engine repair and that is not including the plugs and wiring and other things done to fix the problem prior to finding this out, we paid out of pocket. We sit with around $3,000 to have this car fixed that should be out of Ford's pocket, not mine. Is there a form that I can submit to Ford's for them to reimburse me for this amount.
2017 Ford Escape. Consumer writes in regard to engine failure. The consumer stated after having their vehicle repaired with a new engine, the vehicle experienced the exact same problem only 1 week later.
- Bloomington, MN, USA
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Coolant is leaking into the engine at under 50,000 miles. This is a 2.0 liter engine and there has already been a recall for the 1.5 liter engine for the same problem. This has been dignosed at the Autonation Ford dealership and is costing me $7169.87.
It was "explained" to me by the extended warranty company that there is a cracked cam or gear head of some sort that was due to a casting issue during manufacturing. As such, the extended warranty sold to me by the dealer for my 2017 Ford Escape certified vehicle, is all but useless because the company is denying the claim, because it is a manufacturer's defect. I called Ford with the reference number as the dealer had spoken with them and advised the dealer to advise me to contact them for detail. It didn't help. Ford said they won't cover it because the vehicle is 5K outside of the their original warranty and only if it becomes a recall issue before I get rid of the vehicle, will they cover it. The dealer told me to contact you for assistance.
Sometime in August 2022 I began noticing smoke coming out from under the vehicle each time we started it. When the problem persisted, we took the vehicle to our Ford Dealership. A service representative said coolant was leaking into the turbocharger. He did not specifically say the car was unsafe to drive but I believe driving it would risk a fire. Repairs require a new turbocharger assembly, an oil feed pipe, a drain tube assembly, and an oil filter assembly and gasket, antifreeze, exhaust manifold gasket and and some other gaskets and fasteners. The turbocharger assembly has been on back order for more than two months since we took our vehicle in, so we have not had the use of it for that time. The service rep. said the back order is nationwide. On the internet I found that a California law firm has filed a class action lawsuit against Ford over what sounds like the same problem. I'm reporting my incident because I believe this may involve a problem with the design or assembly process on this model. BTW, attached documents show my wife Jean as the customer.
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the cylinder, coil, and head gasket needed to be replaced. The vehicle was repaired however, the failure recurred two years later. The contact then stated that while driving at various speeds or while idled, he noticed white smoke coming from the exhaust pipe and the engine hesitated. The check engine warning light remained illuminated. The vehicle was taken back to the dealer where the contact was informed that the failure was internal, and the engine needed to be disassembled to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 2,000.
My 2017 Ford Escape was starting up rough and the check engine light was on, so I took it to a repair shop (Gere Auto Repair LLC in Snoqualmie, WA). They said there was a serious problem with the engine - there was a breach between cylinder 2 & cooling system, combustion gases were getting into cooling, there was a cylinder 2 misfire, the engine failed a block test, and there could've been a cracked cylinder head. I then took the car to a Ford dealership (Evergreen Ford in Issaquah, WA) and they said that they see this engine issue often with Ford Escapes - there's a defect in engine construction. There were slits in the engine that was causing coolant intrusion into the cylinders, causing fairly severe engine damage. Since this is clearly a systematic defect in Ford Escape engines, I'm not sure why there isn't a recall out for this issue already. This is a serious and expensive issue to repair - not to mention that driving with a damaged engine is dangerous. I ultimately spent $9,679 to get the engine replaced. Ford replaced it with a new re-designed engine without slits. The fact that they've re-designed their engine specifically to address the issue I ran into tells me that Ford knows this a problem.
The contact owns a 2017 Ford Escape. The contact stated upon refilling the gas tank at the gas station and attempting to drive, he shifted from park (P) to drive (D), however, the vehicle failed to move. The check engine warning light was illuminated. The contact was able to drive the vehicle after turning off and restarting the vehicle several times. The check engine warning light was illuminated. The contact stated that the failure had been reoccurring after refilling the gas tank. The vehicle was taken to an unknown dealer who provided an unknown diagnostic. The vehicle was not repaired. The contact received a recall notification of NHTSA Campaign Number: 22V413000 (Power Train), which he associated with the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
My son's 2017 Escape just died on his trip from Idaho back home to Florida. He just had his oil changed and a complete tune up, including new spark plugs. He got an engine overheating alarm and was able to get coolant into the reservoir, which was empty at this time. Had to keep adding the coolant until he was able to stop at a friend's house in Wisconsin. The car would not start this morning. A friend of the family, who is a mechanic, told him he needs to have the head or entire engine replaced because coolant was leaking into the cylinders. We know now, this problem has been known by Ford since 2010.
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was idling, the engine was running rough. The vehicle was taken to the dealer and then to an independent mechanic. The contact stated that there was no coolant in the vehicle. The contact stated that the coolant fluid bubbled over out of the hose. The vehicle was towed to the dealer where it was diagnosed that the coolant leaked into the engine and the engine misfired and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case number was provided. The failure mileage was approximately 112,000.
Check engine light came on just over 67,000 miles. Took vehicle to nearest Ford dealership to get checked. Service technician noted stored code P0301and found coolant in one of the engine cylinders. They performed a coolant pressure test and found no external leaks. They also noted TSB 22-2229 and recommend long block replacement. Impacts noted online from other Ford Escape owners: https://www.carcomplaints.com/Ford/Escape/2017/engine/engine_and_engine_cooling.shtml https://static.nhtsa.gov/odi/tsbs/2022/MC-10213732-0001.pdf
Coolant is leaking into the engines cylinders according to my mechanic. Engine is dead now, car wont start. Smelled coolant while operating and then the check engine light came on which is when i took it to the mechanic. They said only solution is a new engine. Less than a year out of warranty. Google shows this as a known issue with ecoboost engines, but ford has not issued a recall or solution. Dealership basically blew me off when i called and said they could look at it in a couple months.
I am writing this to inform you of (4) safety issues in just the past year. Last August while driving in Massachusetts (I live in PA) I heard a strange noise. After pulling off the busy highway I found the bottom of my car dragging on the road. I had to find a place that sold duct tape as a temporary fix. Next problem was swollen lug nuts (never heard of such a thing). While getting new tires I had spent money for new lug nuts. The next problem again, the bottom of the car was falling off and dragging on the road. Most recently, two weeks ago while driving down the highway in West Virginia the car stated shaking and the engine light stated flashing. After being towed to Greenbrier Ford in Lewisburg, WV the dealer informed me the engine had a catastrophic failure. This is the second engine failure. Every time I get in this vehicle I feel unsafe because I never know what is going to happen next.
On July 1, 2022 we were turning left onto another street and the car started hesitating and the dash indicator said "stop vehicle, severe/extreme engine heat, do not drive". The Police came right away and we were blocking traffic, they told us we had to move it out of the driving lane and they couldn't push us with their cruiser. Other cars trying to pass were honking and had to move in the other travel lane to get around us. We are lucky we were not hit by another motorist, it was rush hour. We had no prior incidents or warnings. We had to keep trying to complete the turn and it would jerk forward a little, it took at least 20 times of putting it in park, starting engine and put it in drive to jerk along the road to a safe lot that was about 20 yards away. We had to get a AAA Tow Truck to take us to our place nearby since the Ford Dealership was closed for the 4th of July Holiday weekend. On July 5th we got another Tow Truck to take us to the Dealership. The Estimate we received by phone on July 6 said the small block engine had to be replaced because the coolant had entered the engine and it ruined the motor. We only had about 45,000 miles on the odometer. The Estimate was $5,100 and we were several months past the warranty so we had to use up about half our savings. I called Ford Motor Co. and asked if there was any help available for the repairs, but they said there was none and there is no recall for this problem. I checked the Internet for this specific issue and there have been many people complaining of this happening and there are a few pending Law Suits trying to force Ford to recognize they have a Manufacturing failure with these vehicles that have the Eco-Boost feature. The final bill was $5,400 because they also discovered the Water Pump had damage too and had to be replaced. It took 49 days until the vehicle was completed. We had to rent a car for 2 weeks, then got a loaner from Ford shop. The repair only has a 3 Yr Warranty.
The engine over heated on interstate 1-94 while I was going 70 miles per hour and I had to pull off the side of the road. The engine coolant leaked into my pistons and caused this issue. It is ridiculous that ford knows this is an issue and isn-??t forced to recall and fix it. It is an extremely dangerous issue.
A D V E R T I S E M E N T S
- West Memphis, AR, USA