This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Side view mirror film is warped causing it hard to see out of side view mirror equipment. Consumer could no longer use the side view mirrors. She had to result to looking behind her and didn't feel safe doing this. One guy she spoke with at a Ford body shop had the same problem with his Explorer. Consumer thought the repair would be approx. $200. Dollars but he informed her it would be more like $250. Dollars. Consumer noted she would pay for the repairs but feel she shouldn't have to because this is a safety issue.
When driving at highway speeds (65-70mph) the interior electrochromic rearview mirror begins to vibrate. The vibratation causes reduced visibilty as the images are blurred. This problem is compounded when driving at night as a result of rear traffic headlights. The resulting decreased rear visibility creates a hazardous condition which could result in an accident. The vehicle has been taken to the dealership numerous times and Ford Motor Company has been contacted directly regarding this problem. The dealership has tried tightening the mirror, replacing the mirror, balancing the tires, and changing the tires. The final conclusion as determined by the dealership and Ford engineers is that the agressive tread on the tires is causing the vibration. I have been told to replace the tires with a tire having a highway tread. I find this explanation difficult to accept because the tires that are on the vehicle are brand new as a result of the Firestone recall.
Passenger sideview mirror motor forced side panel to bend which cause mirror to crack under force pressure, contacted dealer but refuse to admit its a defected problem. Please try to resolve this matter. Thanks.
The rearview mirror vibrates at highway speeds reducing driver visibility and causing visual distraction potentially resulting in an accident and possible personal injury. At highway speed, the electrochromic interior rearview mirror begins to vibrate rendering images unclear. This condition makes it difficult to impossible for the driver to discern traffic conditions behind the vehicle including distance, rate of closure, etc. In addition, this problem is compounded during nighttime driving when the rear traffic headlight image oscillates, creating a visual distraction for the driver. Both these hazardous safety conditions could result in an accident and possible potential personal injury. This chronic safety problem has occurred since the purchase date 05/31/99 and has been repeatedly escalated to the dealership and Ford Motor Corporation for resolution. While the dealership in conjunction with Ford has tried to identify and repair the problem, including replacing the mirror, adjusting the mirror, balancing tires, balancing the drive train, and replacing 1 wheel, they have yet to resolve the issue and identify the vibration source.
When driving vehicle at 70 mph it began to shake vigorously, it shook so badly that when trying to look out the rear view mirrior, driver could not see. Dealer has been contacted.
A D V E R T I S E M E N T S
- Lenexa, KS, USA