This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1999 Ford Explorer caught fire. Consumer states that his vehicle was in the shop for about 5 to 6 weeks getting a new engine transmission and radiator, and recall repair done. The vehicle caught fire a month after the repairs were made.
The contact owns a 1999 Ford Explorer. The speed control switch was disconnected in September of 2007 under recall number 05S28. The dealer stated that the part was unavailable and did not have a specific date for when it would arrive. The manufacturer stated that they did not have a release date. The contact feels that this has surpassed a reasonable time for the repair. The powertrain was unknown. The current mileage was 72,000 and failure mileage was 60,000.
1999 Ford Explorer with recall parts not available. Consumer states that the dealer told him the recall parts would not be available until January 2008. Dealer did not disconnect the cruise control and told the consumer it was not a big deal. The consumer had some brake work done and he soon discovered the caliper mounting bracket bolts were loose and one of the bolts was missing.
Ford Motor Company still has not provided necessary replacement parts to correct fused wiring harness (recall 05S28 issued August 2007) they advise it will be early 2008 before part become available. 4+ months to respond to a serious defect is excessive, and the National Highway Traffic Safety Administration must address and penalize Ford Motor Company for this very slow response to a serious issue.
The contact owns a 1999 Ford Explorer. The contact received a recall notice for NHTSA campaign id number 07V336000 (vehicle speed control). The dealer stated that the part for the repair was unavailable. The contact refuses to have the speed control switch disconnected or take the vehicle to the dealer until the part arrives. There had been no failure to date. The current mileage was 70,000.
- Campbell, CA, USA
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The contact owns a 1999 Ford Explorer. The contact received recall notice number 05S28 from Ford regarding the vehicle speed control: Cruise control switch. The dealer stated that the switch needed to be deactivated until the parts become available in December of 2007. In the interim, the contact would be unable to use the cruise control function. The current and failure mileages were 204,000. Updated 09/18/07.
The contact owns a 1999 Ford Explorer. The contact took the vehicle to the dealer regarding NHTSA recall number 07V336000 (vehicle speed control). The dealer stated that the part for the recall repair will take one month to arrive. The contact stated that the vehicle could catch fire without warning and that the wait time is too long. There had been no failure to date. The current mileage was 93,358.
The contact owns a 1999 Ford Explorer. On August 17, 2007, while the vehicle was parked, it caught fire. The vehicle was destroyed. The contact received NHTSA recall notice number 07V336000 (vehicle speed control) on August 27, 2007. The insurance company has an incident report. The purchase date was unknown. The current and failure mileages were 120,000.
Accessing freeway via on ramp. Applied throttle to speed up and the throttle immediately advanced to full (6000 RPM) and would not release or return to idle. Had to disconnect cruise control cable from throttle body to correct. Nearly had a serious accident. Updated 03/18/08. Updated 03/18/08
The contact owns a 1999 Ford Explorer. While driving 35 mph the vehicle began to smoke. The engine turned completely off and the vehicle burst into flames. The fire started under the hood. The vehicle was towed to the repair shop. At the time of the incident he was driving to the dealer to have the vehicle repaired for NHTSA recall # 03V280000 (vehicle speed control). The current and failure mileages were 99,000.
1999 Ford Explorer stuck throttle that caused the car to go out of control and into the woods* the vehicle was totaled due to the damage exceeding the value of the vehicle. Updated
: the contact stated on two separate occasions the vehicle has suddenly accelerated. The first incident was in Feb 2000 and the second was May 26, 2006. On both occasions this occurred while pulling into a parking space at 3mph. The first time the vehicle hit the side of a building that was about 15 feet away causing property damage. The second time the vehicle hit a tree that was about 15-20 feet away. Even though brake pressure was applied the vehicle would not stop. The police were alerted for the first incident and a report was filed. The dealership has not been alerted. A previous complaint was filed with the NHTSA regarding the first incident. One year later, the NHTSA called the contact to see if the failure had occurred a second time. The contact is filing another complaint to alert the NHTSA the defect has occurred again. Updated 06/15/06 -
Wife came home from work sick. Parked in driveway. Noticed smoke coming from under hood. Thought engine overheated. Opened hood and flame shot up from brake master. Fire dept report shows it was cruise control deactivation switch that caught on fire. From what I've learned about this is the cruise control quits working..ours quit working.
The throttle bracket/pedal assembly broke loose from the firewall causing loss of control of vehile. The spot welds that attached the assembly fatigued, allowing the failure.
When driving on the freeway, the vehicle accelerated, causing the consumer to pull out of traffic. The consumer put the vehicle in neutral before putting the vehicle in park. The consumer shut the vehicle off before restarting the vehicle. The consumer made contact with the dealership. The vehicle accelerated up to 85 mph and did not respond to the consumers attempt to slow down. The vehicle had taken 1/4 miles to stop even when the vehicle was placed in neutral. The vehicle made a bad acceleration noise then shut off. The throttle was replaced. The temperature gauge fluctuated. The dealer replaced the thermostat.
Dealership will not honor the NHTSA recall NHTSA 03V280000. Dealer stated this recall had nothing to do with this vehicle. Consumer had problems with sudden acceleration.
1999 Ford Explorer-intermittent problem of vehicle stalling out and cutting off at various speeds after taking foot off the accelerator. Most serious was when exiting an interstate highway at high speed and losing power steering and power brakes, and thus nearly losing control of the vehicle. Problem was ultimately diagnosed as a faulty idle control valve. Because the problem was intermittent when it first started (November of 2002), the Ford dealer couldn't diagnose it until the valve finally failed completely (July of 2003).
A D V E R T I S E M E N T S
- Burgaw, NC, USA