Notes: The NHTSA's complaint data shows potentially scary power steering problems with the 2011 Ford Explorer.

The NHTSA complaints are pretty serious - owners report the power steering cuts out while driving. The NHTSA opened an investigation in June 2012 but hasn't reached a decision about a recall yet. In the meantime, buyers beware.

It's too bad because the 2009 & 2010 Ford Explorer are solid, trouble-free model years.


pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
4,745 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Explorer accessories - interior problems

accessories - interior problem

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2011 Ford Explorer Owner Comments

problem #6

Jan 122016


  • miles


I have my air bag light on my dash, and my emergency lights do not work. This car is too young to have such problems. My passenger back seat belt case is broken as well. The stitching on the seat belt seem to be tearing. This is only a 2011 Ford Explorer it is way to young for all these major safety issues. My mechanic cant figure it out.

- Spring Valley, CA, USA

problem #5

Aug 102012

Explorer 6-cyl

  • Automatic transmission
  • 28,472 miles
The contact owns a 2011 Ford Explorer. The contact stated that while driving 5 mph the power steering assist failed message came on the instrument panel, immediately after it became extremely difficult to make any turns or maneuver the steering wheel. The contact mentioned that after powering off and restarting, the vehicle was performing as normal. The vehicle was taken to the dealer and the manufacturer was made aware of the failure who filed a report and did not offer any further assistance. The vehicle was repaired. The failure mileage was 28,472 and the current mileage was 29,600. Updated 09/21/12 the consumer the ABS and traction control failures and related messages appeared on the instrument panel's message center. The dealer found a diagnostic code for the speed sensors. The vehicle was repaired. Updated 09/27/2012

- Fort Worth , TX, USA

problem #4

Apr 112011

Explorer 6-cyl

  • miles
Since I purchased my Explorer in April 2011, I have had to see my doctor for very extreme lower back pains, I also have to go weekly for chiropratic care, acupuncture and traction for stretching the vertebrae in my back. The nerves are constantly pinching and cause sharp pains throughout the day and night. I am nearly disabled because of these seats. I cannot work due to the pain and fear I will become permanently disabled very soon. This is my only car, so it must be remedied a.S.a.P.. I have driven my daughters borrowed car and have no pains associated with any other vehicles I drive.

- Sherman Oaks, CA, USA

problem #3

Jun 012011


  • miles


Arm rests for driver's seat too far from seat, especially on the left, and provide no support. Not a problem for local driving but on long trips causes arm fatigue.

- Delta, Bc, Canada, 00, USA

problem #2

Jun 232011


  • miles
The acute angle on Ford Expedition are unsafe and cause severe muscle fatigue and stress. Ford provides no explanation as to their purpose, nor do they provide any guidelines as to the proper adjustment or fit. I am not only angry and disappointed at Ford but also the government. Where are you guys" what are you doing with all the tax money we're sending you? where's the testing and oversight" ps you did not include the Ford Expedition in your lists so I had to choose the Explorer. I can't believe this.

- Orangevale, CA, USA

problem #1

Jan 072011


  • 0 miles
Lear corporation and Ford already knew that a spacer/washer was left off the Explorer by three rotating lear employees on the night shift. These employees were not penalized in any way. The shift stinks of nepotism and every other eoe/eeo misdeed. Other employees, not meeting numbers(not quality issues) are being walked out. This lear facility, in hammond, Indiana, receives a $5000 federal tax credit for each new W2 form turned in.

- Hammond, IN, USA

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