Notes: The NHTSA's complaint data shows potentially scary power steering problems with the 2011 Ford Explorer.

The NHTSA complaints are pretty serious - owners report the power steering cuts out while driving. The NHTSA opened an investigation in June 2012 but hasn't reached a decision about a recall yet. In the meantime, buyers beware.

It's too bad because the 2009 & 2010 Ford Explorer are solid, trouble-free model years.


definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
34,367 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Explorer suspension problems

suspension problem

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2011 Ford Explorer Owner Comments

problem #3

Mar 052014


  • 93,000 miles


While driving the power steering shut down along with the traction control.

- Spartanburg, SC, USA

problem #2

Jul 072013

Explorer 6-cyl

  • 10,100 miles
Please reference previous complaint confirmation number 10475098, September 11, 2012. The problem is a complete loss of power steering assist that occurs instantaneously, without warning. This problem was supposedly repaired by my Ford dealer last fall (September, 2012) by reprogramming a control unit. The problem has now been recurring again, almost weekly (three times in four weeks). I feel this is a very serious safety issue. During the most recent incident, my wife was driving by herself. She does not have the strength to drive this car without power steering assist. Luckily she was traveling in a straight line and could bring the car to a stop. If she had been turning a corner or rounding a curve, she would have gone off the road. I have seen on the internet that other drivers have had the same problem. I will take the car back to the dealer, but Ford needs to own up to this problem and figure out a permanent fix.

- Nantucket, MA, USA

problem #1

Sep 012011

Explorer 4WD 6-cyl

  • miles
Letter from re few defects in my 2011 Ford Explorer remain after the dealers repeated repair attempts. These issues distract me while driving and it is a concern to my safety as well the consumer stated the main issue was the steering; the steering wheel was not straight and when driving, the vehicle pulled in the opposite direction. The shift increased when increasing speed. Also, the A/C unit changed temperatures by itself. The brake warning light illuminated and the touch and sync did not work. The consumer believed the software needed to be updated as his phone and or MP3 player kept getting disconnected. When using the sync service to request directions it kept misinterpreting the commands, as well as disconnecting when downloading a route. On one occasions, the entire system failed and the screen went blank.

- North Bethesda, MD, USA

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