definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
35,361 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Explorer seat belts / air bags problems

seat belts / air bags problem

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2012 Ford Explorer Owner Comments

problem #8

Dec 012015


  • 40,000 miles


Vehicle has an illuminated airbag service light supposedly due to a malfunction in to electrical connections of the airbag system or a faulty drivers seatbelt tensioner. Apparently this will result in the airbag not deploying during a crash. Ford dealers have serviced other parties Explorer's with the issue by checking electrical connections and adding dielectric grease or by replacing the driver's seatbelt tensioner. This repairs usually result in upwards on 5 hours of labor plus parts which the owners were charged. These fixes are only temporary as the problem typically returns. This is a safety issue resulting from poor manufacturing or installation of parts and numerous Explorer manufactured between 2012 and 2016 are experiencing it. Owners should not be charged for the incompetence of manufacturing processes or lack of planning especially when the problem is safety related.

- San Tan Valley, AZ, USA

problem #7

Oct 012016


  • miles
My air bag light is on and won't turn. What I have read is once it on the airbags will not deploy I'm case of an accident. Ford know about this problem and is not trying to fix this is very unacceptable for such an expensive vehicle.

- Manassas, VA, USA

problem #6

Oct 142015


  • 55,148 miles
Air bag connector corrosion. Multiple connectors. Has happened every year since I purchased the vehicle in Oct, 2012. It has been in for repair multiple times yearly. Has to go back again due to inspection due. This happens whether the vehicle is moving, stationary or parked.

- Baytown, TX, USA

problem #5

Sep 012014


  • 49,743 miles


The contact owns a 2012 Ford Explorer. While driving various speeds, the air bag warning light illuminated. The failure occurred constantly. The vehicle was taken to the dealer where it was diagnosed, but the cause of the failure was not made known. The vehicle was repaired, but the remedy failed. The manufacturer was made aware of the failure. The failure mileage was 49,743. Updated 10/05/16

- Canton, CT, USA

problem #4

Jan 102016


  • 60,000 miles
The airbag warning light is constantly illuminated. After researching the problem at www.explorerforum.com/forums/index.php?threads/air-bag-light-seat-belt-warning.349429/ this appears to be a common problem among all of the fifth generation Ford Explorer. Electrical connectors under the seats that run to the seat weight sensors are having continuity issues and causing airbags to not deploy.

- Florence, AZ, USA

problem #3

May 042016


  • miles
The seat belt sign keeps coming on. I have taken it to the dealership three times. They have corrected "the problem" all 3 times and the next day the light is back on. Every once in a while the seat belt sign turns off but comes back on within a couple of days.

- Mission, TX, USA

problem #2

Nov 122014


  • 36,000 miles
The contact owns a 2012 Ford Explorer. The contact stated that the air bag light illuminated. The dealer stated that the failure was referenced in service bulletin number: 10044523. The failure also produced an air tensioner code, which could prevent the air bag tensioner from tightening or the air bags from deploying. The vehicle was not repaired. The manufacturer was made aware of the issue. The approximate failure mileage was 36,000.

- Summerville, SC, USA

problem #1

Aug 182014

Explorer 6-cyl

  • 42,000 miles
The air bag light is on and the Ford dealer says that the issue is related to the connections that are under the seats. The connections need to be cleaned and reattached. They indicated that it was caused by cookie crumbs, juice, etc. Probably from children. I indicated that the vehicle is a 2012 and that cookies, etc. Should not be able to cause a safety device as important as an air bag from not working. I believe that this issue should be investigated as if cookie crumbs, etc. Can cause air bags to fail then there should be an immediate recall to address the issue.

- Coppell, TX, USA

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