The contact owns a 2013 Ford Explorer. The contact stated that the sunroof failed to close securely. The vehicle was taken to the dealer, where the sunroof motor was replaced; however, the failure reoccurred. The dealer replaced the sunroof motor a second time in 2019; however, the failure persisted. The vehicle was taken to the dealer where it was diagnosed that the sunroof motor needed to be replaced. Additionally, the dealer diagnosed that the failure was due to debris intrusion into the sunroof motor. The dealer informed the contact that the sunroof tubes needed to be kept clean to prevent debris from entering the sunroof motor. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 50,000.

- Maxwell, IA, USA

The contact owns a 2013 Ford Explorer. The contact stated that water leaked from the sunroof into the interior headliner eventually causing electrical failures to the 3rd row seat controls preventing the seat to not be able to be adjusted. Additionally, the water damage caused the carpet to mold and rusting of the wheel well. The cause of the failure was not determined. The manufacturer was notified of the failure but no assistance was offered. The local dealer was not notified. The failure mileage was 100,000.

- Albany, OR, USA

The contact owns a 2013 Ford Explorer. The contact took the vehicle to lafontaine Ford (5103 S cedar street, lansing, mi 48911) for scheduled maintenance. While the mechanic was driving approximately 50 mph, the sun roof shattered. There were no injuries. The vehicle was taken back to the dealer, but the sun roof was not diagnosed or repaired. The manufacturer was notified and provided case number: Cas-16709021. The approximate failure mileage was 118,000.

- Novi, MI, USA

My panoramic sunroof exploded!! I was sitting in my vehicle, parked in the driveway and heard a loud noise. I got out and checked the tires and around my vehicle. I saw nothing unusual so I got back in, turned the air off and that's when I discovered it was the sunroof. I heard crackling of glass. Got back out and stepped in the back passenger door and looked on top - it had cracked in the shape of an X with a small pop up right in the center. It was obvious that nothing had hit the glass because I was parked in my driveway and the glass was pushed upward instead of inward. I took numerous pictures of the vehicle sitting in my driveway right after this happened. Drove it to the nearest dealership, within a half hour, as per the service mgr. For pre approval of warranty coverage. It was denied twice. Ford's response for denial of warranty coverage : " as per section 3 of the warranty and policy manual, damaged glass (stone chips, scratches, etc.) is not considered a warrantable condition unless as related to another defective component. The loud noise as described by the customer has generally been found to be the time in which the glass is impacted in other similar cases. The point of impact to the glass is the place in which the glass is broken and bowed upward (bow upward due to interior cabin pressure is slightly greater than ambient pressure when windows are up and the HVAC system is running.) unfortunately, this broken glass is considered to be damage that can not be covered under the new vehicle warranty at this time." 23 days later...my $40K vehicle is still damaged and sitting in my garage B/C this is an ongoing issue with these panoramic sunroofs exploding. Ford can not keep up with the demand for replacement glass. I pray someone, especially a child is not injured or even worse killed by this defect.

- Saint Leonard , MD, USA