This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Ford Explorer. The contact stated while driving 5 MPH and turning into a parking lot, the steering wheel inadvertently seized. The warning message "Steering Malfunction, Serviced Needed" appeared on the instrument panel. The contact stated that she turned off and restarted the vehicle however, the failure persisted. The contact was able to pull into a parking space with assistance. The vehicle was towed to the dealer who diagnosed that the steering column needed to be replaced, and that the failure was a manufacturer-€™s defect. The contact stated that the vehicle was not repaired and was towed back to her residence. The manufacturer was notified of the failure and advised the contact that they could not assist because there was no open recall related to the failure. The vehicle was not repaired. The approximate failure mileage was 125,000.
- Bethlehem, PA, USA
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- Bethlehem, PA, USA