This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford Explorer. While driving approximately 65 mph, the vehicle lost power and the service "wrench" warning indicator illuminated. The vehicle was coasted to the side of the road and was towed to the dealer (northtown Ford in menomonie, wi) where the throttle body was replaced. The failure recurred and the same dealer replaced the retaining clip, but the failure recurred. The contact made the manufacturer aware of the failures and requested a buy-back. The contact was informed that the issues did not warrant a buy-back. The vehicle was not repaired. The failure mileage was approximately 9,000.
Just purchased the vehicle from a dealer 60 miles away from home. Driving home on the highway, upon full throttle acceleration with windows closed and ac set to recirculate, the cabin filled with exhaust fumes with the telltale rotten egg smell. Once windows were opened and exhaust fumes exited the vehicle, I closed the windows and noticed no more exhaust smell until I performed a full throttle passing maneuver and the smell returned again, prompting me to open windows again to clear the air. After the second incident, I drove the rest of the way at normal throttle with no more exhaust odors occurring. This was very disappointing for a $41,000 vehicle.
When driving the car, upon accelerating, even with the circulating air on, the fumes are very strong coming into the cabin of the car. Also, when first starting the car with the A/C on, there is a very sour/stale odor coming from the vents. We made a 2 hour trip, and after being in the car that long, I had a bad headache and felt nauseated from the fumes. I am the main driver of the car and it is my sole source of transportation. Ever since we purchased the car back in January of 2017, I started getting bad headaches and have then on a regular basis. I'm starting to think they are coming from this car. It has been in a Ford garage numerous times since we purchased it but they say everything checks out ok.
- Caldwell, OH, USA
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The contact owns a 2016 Ford Explorer. While driving, the contact noticed an abnormal odor inside the vehicle resembling carbon monoxide while the recirculation air conditioner was activated. The passenger (the contact's wife) noticed the odor. The contact saw the failure on the news and called the dealer (L&S Toyota, 248 auto plaza dr, beckley, wv, 25801; 304-252-8548; ext 231) where the dealer advised the contact that they were trying to schedule an appointment. The contact faxed over six pages of information for the dealer to try and remedy the carbon monoxide failure. The vehicle year and model was included in investigation NHTSA number: EA17002 (structure, engine). The manufacturer was not contacted. The failure mileage was approximately 20,000.
Since we have purchased the vehicle we have smelled a rotten egg/burnt hair smell from the vehicle. It is at its most potent point when accelerating to higher rates of speed. It keeps a fairly consistent smell at speeds of 65 mph and higher as well. The smell always seems to come from the air conditioning vents. Is it also coincidental that the cabin air filter already needs to be replaced" this has made for disorienting and nauseating trips in the vehicle for all passengers. Our child has complained and has felt ill when riding in his car seat in the second row. On a recent 6500 mile road trip, I became severely ill and had difficulty breathing while riding in the truck. I was nauseated for several hours afterwards and had an excruciating headache. We discussed this with the location we purchased the vehicle and they stated there is nothing they can do about it. We then took it to another location in cabot, Arkansas and again; nothing can be done about it. We were told that Ford is aware of the issue and it has been going on for several years now. Why were we not warned of this issue" we are putting our health and my child's health on the line every time we drive the truck but due to our finances, we have no choice but to keep the vehicle.
I am getting carbon monoxide fumes in the passenger compartment of my vehicle when accelerating. It is most noticeable when the air conditioning is in the recirculate mode. The car was purchased 5/31/16 and it has been an ongoing issue. The dealer has no solution.
After accelerating onto the interstate or when I am climbing a steep hill once I decelerate and maintain a level speed the cabin fills with a "burnt oil" smell. It has been getting progressively worse and I am concerned about harmful gases.
Upon hard acceleration I get a strong exhaust fume odor entering the cabin of the Explorer. So strong my whole family notices it. It does it even with the windows down or up and with or without the air recirculation setting on or off. Somehow exhaust fumes are entering the cabin causing a foul odor.
On 6/28/2016 the vehicle was involved in a loss of control accident due to driver becoming unconscious. The driver and all passengers became unconscious nearly simultaneously. The original assumption was that the driver fell asleep, although she did not remember feeling drowsy prior to the accident. The accident resulted in total loss of the vehicle and no injuries were sustained. The accident occurred on I-85, mp 18 North of montgomery, Alabama. Since seeing the report today about possible co leakage into the passenger cabin on the Ford Explorer vehicles, I would now suspect this as a possible contributing factor in this accident...updated 08/07/17
While driving 65 mph on a highway my 2016 Ford Explorer XLT lost all power and would not accelerate. The engine subsequently quit and I lost all power steering and braking. The vehicle has approximately 26,000 miles. No warning/malfunction lights appeared. After about 30 minutes the vehicle restarted and I was able to drive to Ford dealership.
Constant exhaust smell inside the vehicle. The vehicle only has roughly 13,000 miles and my children have a difficult time sitting in the back seat on road trips.
Exhaust smell in vehicle: Automobile continues to have exhaust smell in cabin of vehicle while driving. Very evident upon acceleration. This has been an ongoing problem since owning the vehicle.
We experience a horrible smell of exhaust fumes whenever we first turn our vehicle on. It is extremely noticeable and can clearly be traced back to the exhaust system as there is no odor when the vehicle is turned off. This is dangerous as large amounts of co or CO2 can be deadly especially in enclosed area. The odor remains even while driving and accelerating.
Smell in cabin when driving even after 2 of Ford's technical service bulletins were performed. Problem still not resolved. Dealer says there is nothing more they can do, that is the only fix Ford can provide.
During acceleration, a strong odor fills the cabin. According to the carbon monoxide monitor we used, it registered at 5-9 ppm as the odor came through the air vents. The air will return to 0 ppm after driving with the windows down for ~1 minute.
Ford Explorer cabin has a bad exhaust type smell. Vehicle was purchased used in December 2016. Smell was more evident in March to July when we ran the air conditioner more. When we accelerated to highway speed the smell would follow a few seconds later. This was experienced by several people on many occasions. This is my wife's daily driver. Toward the end of May 2017 she began complaining daily of dizziness and headaches. The smell was still present after accelerating. We took the car in to a local Ford dealer on June 13. They performed the recommended repair per the Ford bulletin tsb 170044. We took the car from the dealership on June 22 and still smelled the bad smell that evening. Returned the car to the dealer the next day (June 23). They then replaced the majority of the muffler and tail pipe assembly. Car was picked up on July 7 and driven that evening. Smell was still noticeable in the cabin. Went to another Ford dealer the next day to discuss the problem and they recommended we talk to the service director at the first Ford dealership and give them one more chance to fix the problem. Third trip to the same dealer with the same problem. They said they inspected all of the previous work and test drove the car and found no problems.the service director also told us we could not prove there was any exhaust fumes or carbon monoxide inside the cabin. (I told him he could not prove that there was not any exhaust fumes or co in the cabin). Car still has a bad odor in the cabin when accelerating to highway speed with the air conditioner running. (the smell may be less but is still noticeable). We have ordered a battery operated continuously monitoring carbon monoxide detector to put in the car. We have not installed it yet, but we can let you know when we do and any results. Wifes dizziness and headaches went away while the Explorer was in the shop.
A D V E R T I S E M E N T S
- Murphy, TX, USA