This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Strong foul odor is coming out of the exhaust. We bought this vehicle brand new, the dealer have tried multiple times to find the cause of the issue and try to fix it, still not resolved. Dealer told us to file a claim to Ford, we did, Ford stated that the car should be repaired by the dealer and that there are confidential processes that needs to be done before we would know what is the next step. The claims associate of Ford stated that she cannot tell us the process for only Ford and Ford dealer employees are allowed to know the process. The said odor is very strong that it gives us chest pains, headache and nausea. One of my kids does have a severe allergy and my other kid is a special need child, we would need to drive the car with windows down in order for us to use the car. The dealer is doing a band-aid of deodorizing the car for they are waiting for the Ford hotline tell them what can be done.
When I fill up the tank the miles varies every time. Also, there is a smell in the car when I drive. I have to open the windows to get rid of the smell.
Smell coming from dash vents all the time. Not sure if it is exhaust but eyes start burning after about 15 minutes of driving. Higher RPM's seem to make it worse. Was just into Ford dealership and has a service bulletin done but made no difference. They are not sure what to try next.
While accelerating or overtaking I smell fumes or smoke in the cabin. First time I called the dealer they told me that my cabin air filter might need to change. That didn't help. Next time it occurred they told me I should use primiere gas. That didn't help. I have a 2 weeks old baby and scared what these fumes will do. I hope we can fix this before people start passing out and cras from this fumes which causes a dizzy spell. Added to that, my wing mirror adjusts itself even while driving sometimes. This vehicle is still in the development stage and very faulty. Really tired of going to "arrow Ford" as I get no resolution. They had my vehicle for a total of 2 months and none of my concerns addressed
When accelerating or going up incline car starts to smell like carbon monoxide (like the heater is on). Circulation is within car. In order to get out must put on outside circulation and roll down windows.
El dia 12 de agosto lleve mi carro al department de service en carmax en killeen, tx por el problema de monoxido de carbono. Ayer 19 de agosto me entregaron mi carro despuesde un mes Y una semana porque ya habian corejido el problema Y despues de recojer mi carro Y manejarlo hasta mi casa tengo los mismos sintomas que sentia cuando mi carro tenia el problema de monoxido de carbono que son dolor de cabeza, presion en el area de la nariz, la sensacion de cansancio como si te fueras a dormir. Este problema no solo esta pasando con mi carro son miles Y miles de carro nose que esta esperando esta compania para poner estos carros en recall. Estan esperando que mueran personas O ninos para poder tomar accion contra este problema que esta poniendo en riesgo la vida de muchas personas. Este problema no SE corrijio en mi carro Y por esa misma razon voy a llevar mi carro al departamento de servicio de nuevo hoy 9/20/2017 Y si tengo que llevarlo de nuevo lo voy hacer todas veces que sean necesarias por L avida de mis hijos Y la mia.
Went to the dealer complained about front end noise also fumes in cabin they fixed the steering rack I asked them about the fumes they told me to use premium gas. This was in July 2017 with 11500 miles now in Sept still 'll ing with fumes and steering noise coming back. Dealer is koppel the odor came up the same month I bought it with 900 miles on it like all of us I thought we had to break it
I purchased my new car during October 2015 from dealer in va. After some time, driving the car noticed an odor like rotten egg comes and goes. However, I thought, it could be due to the new car. Later time, I noticed every time I drive the car, I feel tired, having headaches, lack of energy, and falling sleep. I consulted with my doctors and they really did not find anything. Until recently, watching chanel 4 news and they were reporting the problem with Explorer exhaust system and possible carbon monoxide leak into interior of the car. Please advise if this issue is accurate and what we have to do to fix it. Thanks
I have a 2016 Ford Explorer limited edition under my dads name and my wife is the primary driver on it. After getting our car I drove it daily as commuter for 2 months and sometimes I smell something bad inside like burned tires but I just ignored it because I said my car is bnew and maybe its from outside and after that my wife start driving it but last December 2016 we went to vegas and I janssen (husband) is the one driving on the car and smelled something burned tires inside the car while cruising on it, I checked the tires/break outside but I dont smell it from outside, so after that we went to our dealer and checked it found out theres a carbon monoxide present inside and they fixed it by covering the holes of the car that may be the entry of smoke from outside and updating the system as per service guy told me "rene" and said everything works well now. After few months it was June 2017 I smelled it again and concerned me more because my wife is pregnant and I know CO2 is really bad on our health and I know that because we are both nurses and we sent it back to the dealer and my service guy "luis " told me they put some rubber in the rear door for the purpose of sealing the door that maybe the smoke from the exhaust is the one causing it and take note " the car stays 1 week in the service department". and now Sept 2017 the same thing is happening and I called my dealership, I spoke to luis and casey and they told me there's still waiting for the service manager because they are bussy, I told them my concern that my wife is pregnant she's on 8 months now and it makes me really concerned of what is going on with the car but they just told me to wait, and my wife daily car is it. So incase something happen with my family this is not really safe for us, so I really need a big help from you NHTSA that we can solve this problem, I heard others too esp police.
Re: case number is 1095836. I again experienced carbon monoxide in my 2016 Ford Explorer cabin. Once on September 3, 2017 on a downhill path on a rural rod in the mountains above Santa Fe, nm with the air conditioner on, but not on recirculate mode and again in Santa Fe on a city street on September 8, 2017 with the air conditioner on. Both times I was driving at 20 - 30 mph. I have a carbon monoxide detector installed in the third row of the Explorer which set off an alarm. I immediately turned off the A/C and opened the windows. The alarm turned itself off almost immediately. I did not notice any exhaust fumes. The first time I was in a line of traffic with 3 - 4 car lengths between the car that I was following. The second time there was no traffic ahead of me on the city street.
Carbon dioxide warning. Don't feel safe driving the vehicle, want to return and a deserve all funds returned. What is being said on the national news is absurd and if Ford know about this and putting my life and my family's lives at risk.
When driving the vehicle uphill or accelerating onto the highway or freeway there is a strong exhaust odor in the cabin of the vehicle coming from the vents. It was detected earlier this year, however we did some extra driving through the summer to confirm the issue. Once confirmed, we took it to our Ford dealer. They could not recreate the issue, but had an idea as how to fix the issue. To fix it, they had to get approval from Ford corporate to do the fix. Ford corporate told them there was no issue since it could not be recreated, and we can pick up the vehicle at any time. The vehicle was dropped off at our dealership on August 31, 2017. We were notified today (Sept. 7, 2017) that the vehicle has no issue; that the problem is not on the civilian Explorer.
I bought a Ford Explorer 2016 from automax in killeen, tx. I have been complaining that there is oder smell coming out from the ac vent. When I bring my car to the dealer for service found the carbon monoxide problem. I called the Ford company and they said they can't do nothing.
We bought Ford Explorer 2016 from vista Ford woodland hill and we have been complaining that there is oder smell coming out from the ac vent. After repeated complain the service team wasn't able to find the problem so Ford cooperate refereed to the another dealer galpin for the second option and they found out there was a gas lickage from the ac vent and they tried to fix it but there still smell coming out from ac vent. My and my wife have been facing constant medical issue such as head ace, difficult to sleep in the night, running noise in / after travel in the SUV and some it makes me fall sleep while driving. Few times I almost cause accident while on the freeway.
A D V E R T I S E M E N T S
- Puyallup, WA, USA