The contact owns a 2016 Ford Explorer. The contact stated that while driving uphill, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to a dealer and the contact was informed that the torque converter was defective and needed to be replaced. The manufacturer was notified of the failure and informed the contact that the vehicle was not under recall or warranty. The vehicle was not repaired. The failure mileage was approximately 70,000.

- Topinabee, MI, USA

The contact owns a 2016 Ford Explorer. The contact stated that while at a complete stop, the vehicle was shifted into drive(D) and the brake pedal was released; however, the vehicle started shuddering and jerking significantly. Additionally, the contact stated that the vehicle hesitated to shift into the intended gear while driving. The contact stated that the failure had been recurring while driving. The check engine and the power train warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that the insurance company later informed her of Ford Campaign Number: 20B27, which she related to the failure. The dealer was notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the Campaign. The manufacturer referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 121,000.

- Sandy Springs, GA, USA

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 65 MPH, the vehicle started to shake and vibrate. After restarting the vehicle, the failure recurred. The vehicle was driven to the local dealer who diagnosed that the motor mounts and spark plugs were faulty and needed to be replaced. The spark plugs and motor mounts were replaced but the failure persisted. The vehicle was taken back to the dealer who diagnosed that the torque converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 120,000.

- Johnson City, TX, USA