This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Rear toe joint arm used to replace recalled rear toe joint arm is causing the tires in the back to tilt leaving vehicle at risk of roll over accident from tire, axel, or suspention failure. The suv becomes increasingly unstable and difficult to control. The mechanic said it was a miracle that my suv had not flipped. When I took this issue to the dealership, the service manager was aware of the issue and had a "high percentage" of cars that had the recall service done returning with the same problem. Despite this information being passed on to ford by its dealership service departments, Ford is continuing to place drivers at risk by using the toe joint arm that is too small. Pictures: rear vs front tires purchased same time, allign.before new toe joint placed with report, then after, recall work done and, allign report, toe joint arms used for recall. Date below is when my car was taken out of service for safety. Most driving speeds 25 to 35 mph zones.
The contact owns a 2017 Ford Explorer. The contact stated that there was an abnormal clicking sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the rear axle assembly needed to be replaced. The parts needed to repair the vehicle were on backorder. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. No additional assistance was provided. The failure mileage was approximately 55,000.
Thr manufacturer did not put rear tire links on my vehicle. I purchased brand new tires 3 months ago and my two rear tires are already showing sings of wear and tear. I went to a mechanic to see if I could get a full alignment on my vehicle. When they started on thr alignment, they informed me that they could not proceed because the vehicle was missing the manufacturer rear toe links. If I decided to let them order rear toe links and do the alignment, it would cost me almost $600. This is completely unacceptable for ford to drop the ball again and we the consumer are stuck paying for something that they should.
I bought the SUV Used in January/2023 from a Ford dealer. It had brand new tires on it. 6 months later and the outer tread of the tires are bald, that-??s when I realized the toe angle was pointed in. I went to Discount Tire to get new tires and an alignment. They put new tires on and then they told me they couldn-??t do the alignment on my truck because it has a recalled part on the rear suspension. The toe angle rods are not adjustable. He showed me what they are supposed to look like on his computer for him to do the alignment. He then proceeded to tell me how dangerous it was because if the rod cracks, my wheel will fall off. I called ford, but they are claiming there is no recall for that part, but that can-??t be true.
Driver's side rear suspension, toe-link arm broke while driving at approximately 30mph and I nearly lost control. After towing vehicle home, I found the toe-link broke completely off at the weld closest to the wheel hub.
- Franklin, TN, USA
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Before the safety recalls for the rear suspension the vehicle made a loud noise almost like helicopter blades from the rear. It stopped after the recall was fixed but has started again. The air bag light has been on since about a month after I bought the vehicle. After about 9 attempts of taking it to the ford dealership for them to look at it with no luck I believe it-??s due to a broken seatbelt in the rear that nobody has a part for.
The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 70 MPH in a rainstorm, the rear of the vehicle started to violently fishtail from side to side. The contact stopped and inspected the vehicle but found no failure. The vehicle was later re-inspected, and the contact discovered that the rear tires showed severe treadwear. The contact stated that the failure had occurred previously while his wife was driving the vehicle. The cause of the failure was not yet determined. The local dealer was contacted, and a service appointment was scheduled. The manufacturer was not yet contacted. The failure mileage was 38,000.
Tow links from my vehicle is going bad. Vehicle fish tails a little on the highway when traveling on uneven surface. Knuckles have been replaced and Link-Stabilizer on both side by my mechanic. Ford STATED they replaced in May 2022 (never did) I had the original parts that came with vehicle. Ford refuses to reimburse. I'm concern now that the tow links are going bad and vehicle will soon be unsafe to drive.
Vibration or rough idle in drive and reverse. Shudder while driving Lack of engine RPM Low performance, lack of acceleration on take off. Mechanic found and replaced the following. Broken Transmission Mount, Replaced Front & Rear Engine Mounts. Transmission is not shifting correctly and the Mechanic stated that the oil was black and smelt burnt.
In March of 2022, this vehicle was repaired for a rear suspension toe link recall. On Christmas evening, December 25, 2022, the toe link failed. The car fishtailed briefly before veering uncontrollably off the road. I had no warnings that this was going to happen aside from a slight "clunk" in the rear of the car a second beforehand. Fortunately oncoming traffic immediately stopped and avoided me and I was able (with much difficulty) to move the car to safety. I was only going about 35 mph; I cannot imagine how much carnage I would have created had I been on the highway I was headed to just 3 miles away. The car was flat-bedded to the Ford dealership that has always repaired the car the very next morning, December 26. While waiting for the wrecker, I walked the area where I heard a "clunk" just before the car's steering became inoperable and found a bolt which I brought with me to the dealership. In conversations on December 27, 28 and 29, the Ford service manager stated to me that he and the shop foreman were at a loss as to why the rear suspension toe link failed, but in examining the bolts, they believe they were machined/bored just a little too small allowing it the ability to unscrew itself from the toe link assembly and fall off the car. While the car was at the dealership, I reached out to Ford Motor Company's customer escalation team with the issue. My concern was not just for my own safety, but there are 600,000 other Ford Explorers on the road that might experience the same failure. On Friday, one of the team's members called me back to say that her investigation revealed that the bolt simply unscrewed itself. When I asked "well don't you think this is a huge recall issue?" she stated that investigation/issuing safety recalls are not the job of Ford. When I asked if the bolt unscrewing itself seemed plausible, she responded "I don't know." I have not yet picked up the car though the dealer replaced both toe link assemblies. I am GRAVELY concerned.
Rear bushing has split causing the rear end to sway and rattle loudly. Extreme safety concern. Unable to get in contact with any of the dealerships in Tucson AZ in regards to this matter.
We are experiencing a clunk in the rear along with some sway at times when driving. We have had a mechanic verify that is a bushing issue that has been recalled (21S32) on this vehicle, but ours was not included because it was determined to be outside of the region of the recall. Ford will not honor the recall.
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 20V675000 (Suspension); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Dealer still has no parts for recall 21S32 and no ETA for such. Recall said parts would be available the latter part of the 4th quarter of 2021. Out of caution I replaced the toe links with MOOG parts at my own expense. I found the existing toe links to be rusted overall and the U bracket weld rusted and poorly executed. Pics are attached. If FORD feel this is a safety issue, then it should assure that parts are available in a timely manner. Date listed below is date I had the toe links replaced.
When I had to drive with 1 inch of snow on the road it felt like my rear end was going to come out of my car. My rear end was all over the place and has been getting worse when driving in snow and rain. This is putting my children life at risk especially since there's a recall on my vehicle and there's still no parts to fix it. I want a rental car until someone gets this issues fixed! Someone is seriously going to be injured or this problem and the recall that can't be fixed. I'm scared for my safety to even drive it in the snow or rain but I have to work. This is a huge issue and I'm not sure why this is still an ongoing issue
I have 4 recalls on my vehicle that multiple Ford Dealerships tell me that they can not fix because of parts not being available or no remedy is available. This has been going on for almost a year now. With these recalls, I feel that my car is not safe to drive. What needs to be done.
Vehicle was WB on I94 in Minneapolis when the rear toe link fractured causing loss of steering control and a crash. The driver and injured party is [XXX]. I am his attorney. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2017 Ford Explorer. The contact received a recall notification for NHTSA Campaign Number: 21V537000 (Suspension). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was not available for repair. The contact had not experienced a failure. VIN tool confirms parts are not available.
The contact owns a 2017 Ford Explorer. The contact stated while driving 60 MPH, the contact heard a loud snap from the rear driver-€™s side of the vehicle which resulted in the contact losing control of the vehicle and the vehicle started to fishtail. The contact was able to regain control of the vehicle and safely stopped the vehicle on the side of the road. Then the vehicle was towed to a dealer and was diagnosed and repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V675000 (Suspension). The contact stated no warning light was illuminated. The manufacturer was informed of the failure and informed the contact that they would authorize the repair. The failure mileage was approximately 42,000.
CURRENTLY LEFT REAR KNUCKLE AND LINK FAILING AND NEEDS TO BE REPLACED. Dealership service dept will not cover under warranty even though Ford had put out a recall for other 2017 ford explorers. recall# 19V435000. Ford previously replaced under warranty the rear left wheel bearing and then rear axle on two separate service visits, which both services required removal and repressing rear knuckle bushing. Now several months later, i am experiencing severe loud noises from my left rear knuckle.
A D V E R T I S E M E N T S
- Portland, OR, USA