This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We are experiencing a clunk in the rear along with some sway at times when driving. We have had a mechanic verify that is a bushing issue that has been recalled (21S32) on this vehicle, but ours was not included because it was determined to be outside of the region of the recall. Ford will not honor the recall.
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 20V675000 (Suspension); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Dealer still has no parts for recall 21S32 and no ETA for such. Recall said parts would be available the latter part of the 4th quarter of 2021. Out of caution I replaced the toe links with MOOG parts at my own expense. I found the existing toe links to be rusted overall and the U bracket weld rusted and poorly executed. Pics are attached. If FORD feel this is a safety issue, then it should assure that parts are available in a timely manner. Date listed below is date I had the toe links replaced.
When I had to drive with 1 inch of snow on the road it felt like my rear end was going to come out of my car. My rear end was all over the place and has been getting worse when driving in snow and rain. This is putting my children life at risk especially since there's a recall on my vehicle and there's still no parts to fix it. I want a rental car until someone gets this issues fixed! Someone is seriously going to be injured or this problem and the recall that can't be fixed. I'm scared for my safety to even drive it in the snow or rain but I have to work. This is a huge issue and I'm not sure why this is still an ongoing issue
I have 4 recalls on my vehicle that multiple Ford Dealerships tell me that they can not fix because of parts not being available or no remedy is available. This has been going on for almost a year now. With these recalls, I feel that my car is not safe to drive. What needs to be done.
- Orlando, FL, USA
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Vehicle was WB on I94 in Minneapolis when the rear toe link fractured causing loss of steering control and a crash. The driver and injured party is [XXX]. I am his attorney. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2017 Ford Explorer. The contact received a recall notification for NHTSA Campaign Number: 21V537000 (Suspension). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was not available for repair. The contact had not experienced a failure. VIN tool confirms parts are not available.
The contact owns a 2017 Ford Explorer. The contact stated while driving 60 MPH, the contact heard a loud snap from the rear driver-??s side of the vehicle which resulted in the contact losing control of the vehicle and the vehicle started to fishtail. The contact was able to regain control of the vehicle and safely stopped the vehicle on the side of the road. Then the vehicle was towed to a dealer and was diagnosed and repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V675000 (Suspension). The contact stated no warning light was illuminated. The manufacturer was informed of the failure and informed the contact that they would authorize the repair. The failure mileage was approximately 42,000.
CURRENTLY LEFT REAR KNUCKLE AND LINK FAILING AND NEEDS TO BE REPLACED. Dealership service dept will not cover under warranty even though Ford had put out a recall for other 2017 ford explorers. recall# 19V435000. Ford previously replaced under warranty the rear left wheel bearing and then rear axle on two separate service visits, which both services required removal and repressing rear knuckle bushing. Now several months later, i am experiencing severe loud noises from my left rear knuckle.
I had the rear suspension recall done and after purchasing a new set of tire my rear right tire is wearing incredibly fast as if the rear suspension issue is still present.
I have 2 recalls that my dealer wont fix because they wont get me a rental car while my is repaired.my question who is responsible if injury or death occurs because of these recalls ?
The rear suspension started with a lower noise in the rear passenger side, whenever I make turns or the road is a little rough. To this day is getting a lot worse, more noise and unstable when I take turns. Also the seat belt light come on, and I was told that the module is malfunction and need to reset or replace with a new one.
Wife and I purchased an 2017 XLT sport with 11,000 miles and within months we kept hearing popping noises as she turns. Its the struts and they have been replaced twice within with 20K miles. Just had them replaced again at our local dealership who helped us tremendously and didn't charge us that much since it is now out of warranty 39,000 miles replacing them and its popping again. I have researched that the struts on these models are bad. This needs to be looked into.
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 20V675000 (suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 65 mph, the steering wheel vibrate and the front end of the vehicle shook and vibrated. The tires were replaced and rotated however, the failure continued. Additionally, while shifting gears, an abnormal booming sound was coming from the transmission. The contact indicated that the failure occurred while releasing off the accelerator pedal. The vehicle was taken to orange park Ford located at 7700 blanding blvd, jacksonville, fl 32244 however, the failures were not duplicated. The cause of the failure was not determined. The manufacturer was not notified of the failure. The failure mileage was 40,000.
The contact owns a 2017 Ford Explorer. The contact received a recall notification for NHTSA campaign numbers: 19V435000 (suspension) and 19V651000 (seats). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to rivertown Ford (1680 whittlesey rd, columbus, ga 31904, (706) 653-7420) and the contact was informed that parts were not available. The manufacturer was made aware of the issue and did not assist. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2017 Ford Explorer. The contact received a recall notice for NHTSA campaign number: 19V435000 (suspension) and took the vehicle to be serviced at viva Ford (5550 N desert blvd, el paso, tx 79912, 915-834-2800). After the vehicle was serviced, the contact stated that the middle of both rear tires began to wear on the traction. The contact took the vehicle back to the dealer and was informed that the tire wear was not related to the recall. The contact spoke with the supervisor who agreed to pay for the replacement tires and offered a free alignment. The dealer switched the two front tires and placed them in the rear of the vehicle. The dealer then placed two new tires on the front end of the vehicle. After the repair was performed, the contact's wife drove the vehicle out of state. Upon reaching her destination, she noticed that the same failure occurred again with the rear tires. The manufacturer had not been notified of the failure. The vehicle was not repaired. The failure mileage was 18,000.
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 19V435000 (suspension). Waldorf Ford (located at 2440 crain hwy, waldorf, md 20601, (301) 234-7591) stated that the part was not available and exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
A D V E R T I S E M E N T S
- Owasso, OK, USA