Currently under COVID-19 lock in and I have a 86-year old mother that lives alone. My Ford Explorer may or may not start in the event of an emergency. In the past 30-days the car has been jump started by Ford Roadside assistance 4-times. After the 3rd time I replaced the battery and then found in less than a week I still needed a jumpstart.
After the first 2 occurrences, I immediately took to a dealership each time and was told first time no problem found. After the second time, I was asked to bring back in for 2-3 day diagnostics. The dealership closed due to state shut-in COVID-19. After many calls to Ford Customer Relations and Ford Executive Offices, I was told by Customer Relations that I had to deal with my Service Dept. Dealership - they are closed for another 30-days +/-. The Ford Executive line working at home are not returning my calls. The only dealership 22 miles away that is open Ford Roadside Assist refuse to tow me because out of my area. So when the battery needed a jump the 3rd time; I replaced the battery at my own expense. Because I was desperate.
My neighbors tell me that they see my keyless entry lights flashing all night; several times I have attempted to enter the vehicle via keyless entry and it does work; took to the dealership and was told maybe I had too much oil on my hands smh. The dash dims randomly; took it the dealership and was told that is supposed to occur.
I feel that we are in unprecedented times but Ford should have a contingency; disaster recovery policy. Tow outside of area if no others are open; provide a loaner immediately and respond to all escalation in times like this.
I am parking this vehicle; borrowing a family members car in case of emergency. I will NEVER buy another Ford and am very disappointed in the overall customer service. Ford Motor Co has been a client; I like to drive American made cars due to the nature of my business. However, this is very very disappointing; if someone had simply helped me, called back or referred me for reasonable resolution I would have accepted that it is a lemon - that could be fixed but now...
I will tell anyone and trust me lots of folks ask about my Explorer; it is a XLT with Sport package; I had custom exhaust put on - took off mufflers and resonator and installed Clear Pack the truck is Magnetic Gray and when folks hear and see a female driving I get lots of questions and compliments but now... I think the Chevy Blazer is next on my list.
I have owned many SUV's and this is the first time I have ever experienced anything like this... new set tires @ 22K miles, battery @ 30K and it is dead - REALLY!
A D V E R T I S E M E N T S
Currently under COVID-19 lock in and I have a 86-year old mother that lives alone. My Ford Explorer may or may not start in the event of an emergency. In the past 30-days the car has been jump started by Ford Roadside assistance 4-times. After the 3rd time I replaced the battery and then found in less than a week I still needed a jumpstart.
After the first 2 occurrences, I immediately took to a dealership each time and was told first time no problem found. After the second time, I was asked to bring back in for 2-3 day diagnostics. The dealership closed due to state shut-in COVID-19. After many calls to Ford Customer Relations and Ford Executive Offices, I was told by Customer Relations that I had to deal with my Service Dept. Dealership - they are closed for another 30-days +/-. The Ford Executive line working at home are not returning my calls. The only dealership 22 miles away that is open Ford Roadside Assist refuse to tow me because out of my area. So when the battery needed a jump the 3rd time; I replaced the battery at my own expense. Because I was desperate.
My neighbors tell me that they see my keyless entry lights flashing all night; several times I have attempted to enter the vehicle via keyless entry and it does work; took to the dealership and was told maybe I had too much oil on my hands smh. The dash dims randomly; took it the dealership and was told that is supposed to occur.
I feel that we are in unprecedented times but Ford should have a contingency; disaster recovery policy. Tow outside of area if no others are open; provide a loaner immediately and respond to all escalation in times like this.
I am parking this vehicle; borrowing a family members car in case of emergency. I will NEVER buy another Ford and am very disappointed in the overall customer service. Ford Motor Co has been a client; I like to drive American made cars due to the nature of my business. However, this is very very disappointing; if someone had simply helped me, called back or referred me for reasonable resolution I would have accepted that it is a lemon - that could be fixed but now...
I will tell anyone and trust me lots of folks ask about my Explorer; it is a XLT with Sport package; I had custom exhaust put on - took off mufflers and resonator and installed Clear Pack the truck is Magnetic Gray and when folks hear and see a female driving I get lots of questions and compliments but now... I think the Chevy Blazer is next on my list.
I have owned many SUV's and this is the first time I have ever experienced anything like this... new set tires @ 22K miles, battery @ 30K and it is dead - REALLY!
- Myra F., Belleville, MI, US