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TSB Document:

Affected Component: EQUIPMENT

Summary
Some 2018-2019 Explorer vehicles built on or before 13-Nov-2018 equipped with a 4G telematics control unit (TCU) modem may exhibit an Acquiring Signal message with a loss of satellite radio reception while driving in unobstructed areas. Follow the Service Procedure steps to correct the condition.

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Date Published
DEC 17, 2018
NHTSA TSB #
10153929
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