The massage seat on the driver and passenger front seats malfunctioned. The drivers seat massage pillows stayed inflated on the seat and backrest. Driving to work this morning the massage pillow on the drivers seat popped. This was a very loud almost gunshot type of sound which caused me to swerve my vehicle and almost create an accident. This is due to the massage seat malfunctioning. Ford Motor corp is aware of the issue with the seats and have issued a Technical Service Bulletin but no recall. This is a serious safety issue as this could have caused a major accident while operating the vehicle. Ford Motor Corp refuses to fix the issue with my vehicle as it is no longer covered by my warranty.

- Berlin, MD, USA

There is a recall and no remedy has been done. Still waiting on a call or email.

- Gaithersburg, MD, USA

Ford recall 19C07- { applies to vehicles equipped with one or more mechanical front seats- potential lack of seat restraint in the event of a crash}. I received this notice by mail and made an appointment for my 2019 Ford Explorer at 'gary yeomans Ford palm bay' zip-32907. They did not repair this recall. I took my vehicle in on 07/27/20. My repair order states their tech #5534 found: "this vehicle does not have one or more mechanically adjustable front seats. Both seats in this vehicle are electronically controlled". the VIN says they both are power-which I questioned at the time of purchase-at this same dealership. I waited 3 full days for my vehicle to be repaired without a loaner vehicle-while this tech was too lazy to walk from the driver seat to the passenger seat to inspect that it wasn't a power seat. I also requested the 2nd row passenger seat be repaired or replaced. It continues to get stuck and won't fold up or click into place in the upright position. Twice it has jolted forward in the open position upon braking, while driving on the highway, hitting the front passenger seat. One of these times my granddaughter was sitting in this seat - I can only thank god she wasn't a toddler. For this reason my passengers cannot sit it in it - it very well could kill them. This same technician states on my repair order: "verified that the rear second row seats fold up and down and operate properly". I have been grilled about giving a five star review

- Rockledge, FL, USA