This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Passenger's side A pillar trim piece broke and flew off at highway speed. This seems to be a previously identified manufacturer's defect not yet recalled.
I have a 2019 Ford Explorer. I have seen that serval people have reported the front windshield trimming flying off going down the road for no reason. I recently had to replace both of my window trimming because this happened to me. One flew completely off going down the interstate and the other one came off but lucky did not fly off with traffic around. This is very dangerous not only for the owner of the vehicle but other vehicles around when it flys off. I have contacted FORD and they do not want to reimburse me for the amount of money I have spent to get this fixed. This is not a default on the owners end, it is a FORD default. I feel as if Ford needs to reimburse. Again, this could be very dangerous for other drivers on the road when these prices fly off. Safety first.
Roof rack rails coming off car. Recall number 21S22. I took my 2019 Ford explorer to the local Ford dealer on 03/25/2022 and roof rails were repaired. Roof rails coming off again. I called Ford motor company again (CS-40164791). A lady named Fallon told me there is nothing Ford Motor Company can do. All recall attempts have been made. Roof rails did not look like this when car was new, plus the roof rails looked like new when local Ford dealer made first recall repair. Now coming off again. Roof rails may not have been repaired correctly or to recall recommendation. I have checked many Ford Explorer-€™s, in parking lot, between 2016 and 2019 none have roof rails sticking up 3/4 of an inch in rear of car like mine.
1. The vehicle HORN unknowingly and unexpectedly stopped working, became unavailable, and subsequently failed to alert other of hazardous conditions, when approperiately initiated by the driver/operator. Without any indication or prior warning to the driver that the HORN was NOT FUNCTIONAL. This vehicle can be made available for NHTSA inspection upon request. For all intensive purposes, the only unique purpose for having a vehicle HORN is for SAFETY. 2. SAFETY was compromised and reslted in highly eleveted risks for the Driver, Passangers, Pedestrians, Traffic Officers, By Standers, Other Vehicles and Congestion, following a Night Time Egress of an NFL Football Game. 3. The problem is repeatable and the HORN is currently in a FAILED state. The HORN has not been diagnosed or repaired. It has not been confirmed, by the Dealer, nor Independent Service Center. WHY" For them to bill me some ungodly amount, just to tell me, my the HORN DOES NOT WORK.. ON a vehicle I financed/purchased 4 months ago? and that I paid $200 last month for a FAILED BATTERY last month. Good LORD, and on a vehicle with more automated driver assist sensors, than a MARTIAN LAND EXPLORER? and the HORN FAILS" For SAFETY, HORNS are intentionally "enabled" and maintained in fuctional state. Note: AUTO OWNER has reported this SAFETY DEFECT to NHTSA. Owner requests all costs of diagnosis, parts, replacement, labor, repairs, wiring, computer, software, and the transparent identification of flaws in automatic updates via internet and wireless, connectivity, software updates, digital processing of vehicle operating systems, and digital monitoring of driving conditions, location, and environment. 4. No. It has not been inspected by manufacturer, police, insurance reps, or others. Yet. 5. No warning lights, messages, or indicators prior to non-functioning and unexpected HORN failure. I would like to request independent NHTSA inspection Root Cause Analysis. Thank You
The windshield weather stripping has Disintegrated. Half is missing. What-€™s left crumbles in your hand. I am get a picture, just not at this time. I will have it there is ever a follow up.
Last 2 times I have drive the vehicle more than several hours, a burnt odd smell has come from the engine however there have been no check engine lights, only an odor or chalky burnt smell. I have 3 young kids and they smelled it as well. It hasnt happend on short trips I noticed after longer trips of driving
Very loud noise from the engine was told it was the supercharger but it sounds like a constant clicking. We took it back and dealership told us it was fixed. Still makes a loud clicking when driving, more so when accelerating. Called dealership, they said they fixed it. To us its still doesnt sound like a 2019 vehicle should
Carbon monoxide smell in the car when driving, we took the vehicle in to the Ford dealership where we bought the car, on several occasions, and they tell us they can not find a smell, of a problem, so we have just had to live with the horrid smell, with a new baby and another small child riding inside. Very unsafe in my opinion. We also noted that the horn is very quiet. Only horn was installed in the 2019 Ford Explorer, as opposed to the previous year vehicles, they had 2 horns installed.
For this model year Ford equipped the Explorer with a single-tone horn. The volume is very low and sounds like a toy horn. I do not have any confidence that this horn will help me in a dangerous situation.
I have had the car in to the dealer twice now for carbon monoxide entering the passenger compartment. I have had a carbon monoxide detector that I purchased from a retailer that shows elevated levels above 60 parts per million within the passenger compartment my family has been experiencing neurological symptoms related to the co exposure
Noticed severe exhaust smell when defrost is on while driving, and more moderately when the recirculated air is on. Looked up the issue online and found that our 2019 Ford Explorer is experiencing the same issues that caused a soft recall from Ford for their 2011-2017 models. Took it to local Ford service center, but they could not replicate the issue. However, the tech at Ford service called their hotline, who stated "rear air vents were loose causing this concern". following this call, Ford service center did the following (all quotes are from service invoice): "removed rear bumper cover and inspect[ed] air extractors. Inspection found both extractors were not connected on the left rear corner of both sides, like they are broken will not properly seat. Inspection also found liftgate drain valve was missing and lr taillamp gromet was not seated to the body. Replaced both extractors and drain valve, reseated lr taillamp body plug, reinstalled rear bumper and test drove." We have not noticed the exhaust smell since the fix one week ago. I am reporting this so that NHTSA and anyone reading this knows that the Ford exhaust issues that caused so many problems are still ongoing through the 2019 model, and also so that consumers who have this model know exactly what to tell their local Ford service centers to do to fix it.
Just recently purchased a 2019 Ford Explorer limited. While driving on the freeway and almost nearly being side swiped by a big rig who apparently did not see me or hear my horn. I then pulled over nearest exit and pressed my horn to hear that it was low sounding. I thought maybe it was defective or a recall on horns. I searched online to find out that Ford has only installed 1 horn for this year model. Not sure if its to be cheap or by mistake, but I have read many reviews that there's only 1 horn installed when all previous years have 2 horns installed. There also has been videos made on youtube regarding concerns of these 2019 Ford Explorer. I truly believe this is a big safety issue.
Rear hatch electric opening/closing mechanism failed - hatch came down a struck the head of a person causing an injury. Also because the hatch wouldn't close properly exhaust entered the vehicle when being driven.
The 2019 Ford Explorer is delivered new with one inadequate horn. All other model years have two horns and are what you expect from a horn. This is a dangerous situation, the horn is so low I could not scare a squirrel. Ford Motor Company said they cannot upgrade. The Ford dealer said they cannot upgrade without effecting the warranty.
- Warwick, NY, USA
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- Walnut Springs, TX, USA